Senior Business Relationship Manager (Ref: 86296)
Ministry of Justice
About the job
Job summary
These positions are based nationally.Job description
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
Senior Business Relationship Manager - National Delius Support Team
Location: National*
Closing Date: 28th April Interviews: expected w/c 13th May
Grade: 7
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: London: £58,847 - £66,670 which may include an allowance of up to £1578
National: £54,358 - £61,585
Working pattern: Full Time, Part Time, Flexible Working
Contract Type: Permanent
Vacancy number: 86296
*We are currently offering hybrid working which includes 2 days per week in your local office. Office locations can be found HERE
The Role
We’re recruiting for a Senior Business Relationship Manager here at Justice Digital, to be part of our Probation Digital Delius Support Team.
This role aligns against Senior Business Relationship Manager from the Government Digital and Data Framework
The Business Relationship Manager will be a key role in the Delius Team and will be responsible for understanding all new requests for changes to Delius, liaising with policy teams and stakeholders across HMPPS, understanding the impact of the change and ensuring that a plan is put in place for the changes to be made and communicated. The overarching team objectives are to work with stakeholders to:
Engage regularly with key areas of HMPPS to understand the organisation, its priorities and plans
Build and strengthen relationships with our colleagues across HMPPS
Implement and drive key processes to deliver an improved service for our probation staff.
Continuously improve the quality of our data and the efficiency of how we use
Make the service more efficient for the users by reducing complexity and
Ensure business needs are met using appropriate and cost effective solutions
Ensure value for money and appropriate use of public funds
You will be line managed by a service owner in Probation Digital but will support the product manager day to day. You will be working in the Delius Support Team but will be required to liaise with other teams across Prison and Probation Digital, stakeholders across One HMPPS and external suppliers to bring about the right solution.
You will be expected to take on the larger and more complex items of demand and work with HMPPS colleagues and internal Subject Matter Expert (SMEs) to bring about the right solution.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Justice Digital Strategy
Key Responsibilities:
Customer Relations
Takes ownership of issues that occur and is proactive in identifying potential problems. Achieves excellent user outcomes.
Identifies key user groups and influences stakeholders and manages engagement effectively, taking ownership of the relationship. Facilitates and delivers the business outcomes. Acts as a conduit between MoJ Justice Digital, its suppliers and HMPPS, and as a point of escalation to resolve customer complaints.
Manages the Delius Support Team Lead and ensures that all tickets are dealt with in a timely manner and problems and issues are resolved.
Maintains accurate record keeping and continually monitors data accuracy and is able to report against it. Is able to demonstrate low level data analysis to identify trends and issues.
Understands the products across HMPPS digital and is able to advise on appropriate solutions to requests for change to the Delius application
Is able to identify process improvement opportunities and Creates and contributes to the implementation of proposed solutions.
You have an understanding of the Delius application and wider HMPPS digital applications
Understanding of Customer Landscape
Works with the business to understand its plans, priorities issues, strategic aims and assess long-term impact and dependencies and aligning thinking to MoJ Justice Digital strategy.
Is able to demonstrate an understanding of the business and its future needs and priorities. Is able to understand requests for change and help shape a set of high level requirements, whilst engaging with relevant SMEs, suppliers and managing user expectations in scoping a solution for delivery.
New Demand
Contributing to investigative work into problems and opportunities in existing processes, driving the collection of information and creation of recommendations for improvements, taking into account all available options and outcomes.
When considering new demand, takes a view as to the support and service
Leadership
Line Management of the third line support team lead will be
If this feels like an exciting opportunity, something you are enthusiastic about, and want to join our team please read on and apply!
Person Specification
Essential
You take ownership of problems and show initiative in aligning the necessary resources to bring about a successful outcome for the business.
You have an in depth understanding of managing processes, procedures and policies within multidisciplinary digital teams and understand how they are supported by digital applications
You use evidence and knowledge to support accurate, expert decisions and advice. You carefully consider alternative options, implications and risks of
You deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse user needs.
You form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.
You understand how to run a quality support service
Willingness to be assessed against the requirements for BPSS clearance
We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.
Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.
How to Apply
Candidates must submit CV + Statement of suitability (750 words max) which describes how you meet the requirements set out in the Person Specification above. Failure to provide both documents will result in a rejection of your application. Also, if the statement is too long, we won’t read past the first 750 words.
The statement of suitability should outline your experience, against the following points of the essential criteria list above, under ’Person Specification’
You have an in depth understanding of managing processes, procedures and policies within multidisciplinary digital teams and understand how they are supported by digital applications
You use evidence and knowledge to support accurate, expert decisions and advice. You carefully consider alternative options, implications and risks of
Should we receive a high volume of applications, a pre-sift based on your ‘You have an in depth understanding of managing processes, procedures and policies within multidisciplinary digital teams and understand how they are supported by digital applications’ will be conducted prior to the sift.
In Justice Digital, we recruit using a combination of the Digital, Data and Technology Capability and Success Profiles Frameworks. We will assess your Experience and the following Behaviours (Level 4) during the assessment process:
Making Effective Decisions
Seeing the Bigger Picture
Managing a Quality Service
Changing and Improving
Delivering at Pace
Working Together
Your application will be reviewed against the Person Specification above by a diverse panel
Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.
Should you be unsuccessful in the role that you have applied for, but demonstrated the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and potentially offer you the position without the need for a further application.
A reserve list may be held for a period of up to 12 months from which further appointments may be made.
Terms & Conditions
Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements.
If you have any questions please feel free to contact recruitment@digital.justice.gov.uk
Person specification
Please refer to job description.Benefits
Alongside your salary of £54,358, Ministry of Justice contributes £15,165 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Things you need to know
Selection process details
Candidates must submit CV + Statement of suitability (750 words max) which describes how you meet the requirements set out in the Person Specification above. Failure to provide both documents will result in a rejection of your application. Also, if the statement is too long, we won’t read past the first 750 words.
The statement of suitability should outline your experience, against the following points of the essential criteria list above, under ’Person Specification’
You have an in depth understanding of managing processes, procedures and policies within multidisciplinary digital teams and understand how they are supported by digital applications
You use evidence and knowledge to support accurate, expert decisions and advice. You carefully consider alternative options, implications and risks of
Should we receive a high volume of applications, a pre-sift based on your ‘You have an in depth understanding of managing processes, procedures and policies within multidisciplinary digital teams and understand how they are supported by digital applications’ will be conducted prior to the sift.
In Justice Digital, we recruit using a combination of the Digital, Data and Technology Capability and Success Profiles Frameworks. We will assess your Experience and the following Behaviours (Level 4) during the assessment process:
Making Effective Decisions
Seeing the Bigger Picture
Managing a Quality Service
Changing and Improving
Delivering at Pace
Working Together
Your application will be reviewed against the Person Specification above by a diverse panel
Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.
Should you be unsuccessful in the role that you have applied for, but demonstrated the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and potentially offer you the position without the need for a further application.
A reserve list may be held for a period of up to 12 months from which further appointments may be made.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.