About the job

Job summary

Would you like to join a developing team of relationship managers to build and preserve trusting and productive relationships between our business and digital directorates?

Job Summary

You will be working closely with our commercial teams as they develop our next generation of commercial frameworks.  Advising our commercial teams to ensure that the digital requirements of the products are accurately captured and articulated from the outset.  This will involve being a part of a multidisciplinary team to ensure the digital elements of our new products are delivered on time and fit for purpose.

Team Summary

You will be joining a new team of relationship managers and as such will be in the position to shape and develop digital business relationship management within CCS.  The team will provide critical links between the commercial and digital directorate of the business as we continue to serve the interests of our customers in Central Government and the Wider Public Sector. They will also heavily support CCS in developing its digital tools to support the Transformation of Public Procurement .

Job description

Key accountabilities:

• You will be responsible for developing and managing the Digital Directorate’s engagement plan with one of our six commercial directorates.

• Work closely with the business to ensure they have an appropriate understanding of new and existing digital services available

• Ensure customer satisfaction is managed and improved, through effective engagement, continuous improvement and communications.

• Operate as an integral part of the Commercial Directorate’s senior management team offering advice and guidance where digital solutions are appropriate and reporting and articulating digital requirements to the technical teams in the Digital Directorate.

• Manage and forecast the pipeline of business demand, capturing, analysing and prioritising business requirements, ensuring viability of delivery and minimising the use of bespoke solutions.

• Provide relevant data and reports for all related digital and technology activities between the Commercial and Digital Directorates within  CCS to ensure adherence to digital strategy agreed technical architecture .

• You will manage and influence stakeholders to ensure the best outcomes for the business, in terms of; value for money, return on investment and commercial benefit.

• You will be a principal author of the digital development strategy and policy within the Digital Directorate.

• You will act as a translator and mediator between the business and the digital developments teams both internally and with external partners in gathering ideas and translating them to technical solutions.

• Track business satisfaction and commission required initiatives to increase alignment, improve performance and raise satisfaction levels.

• Assist the commercial elements of the business in the development of the business case, and to navigate governance processes and compliance with digital policies

• Drive resolution of significant business issues / escalations, ensuring effective communications and updates

Person specification

Essential Criteria (To be assessed at application stage):

• Excellent stakeholder management skills with an innate ability to identify the root cause of issues and problems. 

• Experience of working in project/change delivery.

• Familiar with qualitative and quantitative research techniques used for gathering insight

• Having excellent oral and written communication skills, with the ability to translate technical jargon into easily digestible messages for a diverse range of audiences

• Using Microsoft Excel and PowerPoint at a proficient level.

Desirable criteria 

• Having a broad understanding of or experience in the digital and technology professions

• Previous experience in business analysis. 

• A working knowledge of ITIL Service management Framework.

In the event of a high number of quality applications, desirable will be used as a second sift.

Benefits

Alongside your salary of £56,031, Crown Commercial Service contributes £15,632 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Technical skills.

Selection Process

Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The sift and interview times and dates to be confirmed. (Subject to change)

To find out more about our recruitment process please click here

Please note: Applicants can make use of artificial intelligence but the information presented at application must be factual.

A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact recruitment@crowncommercial.gov.uk.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.