About the job

Job summary

We’re looking for an exceptional Sector Support Account Manager to help us make a difference to our planet.

As our Sector Support Account Manager, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work.

Our opportunity is full time, 37 hours per week, but we would also consider applicants wishing to work a minimum of 30 hours per week and we will also try our best to consider those intending to work a job share.  Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone.

World changing work

From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are.

• We’re a force for good - focusing on our environmental and social impact
• We’re experts by nature - always learning and developing to do things better
• We live and breathe it - putting our purpose at the heart of decision-making
• We’re better together - understanding partnerships and inclusivity make us greater
• We keep evolving - pushing boundaries to make tomorrow better for our customers

Job description

Your world of expertise

You will manage and further develop strong, mutually beneficial customer and stakeholder relationships within the Environment and Energy sector while delivering profitable revenue through meeting specific customer needs.

Your key duties

The Sector Support Account Manager key duties are:

• Responsible for the day-to-day support and queries from customers and stakeholders for the range of services delivered by the Environment and Energy Team.
• Provide contract management as agreed with Business leads and required by accounts, leading for example, on renewal of accounts; agreement of MoUs, Collaboration Agreements and contracts, renegotiating deliverables, and contract variations; and timely invoicing and customer reporting.
• Provide support to the Business Manager for operational plan management.
• To be able to work across the Environment and Energy team and be deployed to work on specific tasks or projects based on business needs.
• Ensure conformity to engagement and business processes to ensure consistent delivery to customer and appropriate business management information is maintained.
• The post holder will be required to travel both nationally and internationally.

Person specification

Essential Criteria, skills and experience:

1. A ‘self-starter’ with a proven track record of living and breathing it by taking initiative, ownership and responsibility for key activities and ensuring successful outcomes to a given timeline.
2. Excellent relationship management skills to support Government Departments and their needs when they require Environment and Energy Services.
3. Develop a strong understanding of the Environment and Energy customers to enable cross-sector working to cover holiday cover or secondments.
4. Excellent communication skills with demonstrable ability to gain trust, build rapport and develop business relationships in a mutually beneficial way.
5. Comfortable using strategically planned approaches to customer engagement and working with others to coordinate activities aligned with business objectives through delivering projects/services to customers. 
6. Able to provide feedback and knowledge about customers and markets in a structured manner to inform future strategy and product developments.

Benefits

Alongside your salary of £33,794, Met Office contributes £9,158 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

How to apply

If you share our values, we’d love to hear from you. Apply below with your CV and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills.

Closing date Sunday 02/06/2024 at 23:59 with first stage interviews commencing from 24/06/2024. You will hear from us once the closing date has passed.

How we can help:

If you are considering applying and need support to do so, please contact us via careers@metoffice.gov.uk . You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role.

We understand that great minds don’t always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code.

We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.