About the job

Job summary

HM Revenue and Customs (HMRC) ensures money is available to fund public services throughout the country and assist people with targeted financial support. With expanding amounts of intelligence and data, it is a very exciting time to join us!

Within HMRC, our analytical community offers a diverse set of opportunities from performing analysis to tackle tax compliance risk; identifying threats to UK PLC; and equipping our compliance colleagues with the data and intelligence needed to investigate and tackle avoidance of taxes and duties.

Compliance Operational Insight & Risking (COIR) is responsible for supplying upwards of 500,000 compliance interventions every year. This work helps HMRC reduce the tax gap, by targeting and directing our resources to combat tax fraud.

The COIR Production teams take raw data from bulk data analysis and Intelligence and turn these into intervention packages for delivery to our Compliance partners. The production teams capture data and analyse information from across HMRC. Identify cases to promote, prevent and respond to risk.

A technical background is not crucial, as if you are successful in your application, full training will be provided. 

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

Job description

Your duties may include some or all of the following

• Use internal and external databases to find information and intelligence.
• Review all relevant data to assist with decision making, and carry out more detailed checks if required.
• Using guidance and Standard Operating Procedures to achieve a quality outcome.
• Review data, highlighting risks relating to non-compliance.
• Consider the development of new and emerging projects and Taskforces.
• Contribute to problem solving and continuous improvement.
• Maintain good working relationships with Managers and colleagues across our production sites.
• Work flexibly across multiple projects and taxes. 

Person specification

Could this be you? 
 
We are looking to fill this role with individuals who have the following essential criteria: 

• Good Excel and IT Skills.
• The ability to use evidence and knowledge to support accurate, decision making. Carefully considering alternative options, implications and risks and impact of their decisions.
• Effective interpersonal and organisational skills.
• Who is resilient and flexible, and who can work individually and collaboratively at pace in an often challenging environment. 
  
• Shown themselves to be a team player and actively looks to build constructive, positive working relationships with a wide range of stakeholders.
• Strives for quality outcomes and excellence, showing pride in their work. 

The candidate will be expected to remain in post for a minimum of two years.

Benefits

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service pension with an average employer contribution of 27%.

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

As part of the application process, you will be asked to complete: 

• A CV covering a maximum period of the last 5 years. Please provide a brief description of your employment history and highlight your key achievements that relate to this job advert. Please do not exceed more than 500 words in the CV section and 500 words in the skills and experience section.
• A 500 word Personal Statement on how you meet the Essential Criteria and your suitability for this role.

Further details around what this will entail are listed on the application form.

Sift

A sift will take place on the week commencing 19th February 2024.

Interview 

In the interview you will be asked a blend of Behaviour and Strength based questions.

The strength-based questions look at a combination of what people are good at and what they enjoy doing. They focus on specific areas which motivate, naturally enthuse, and excite candidates. The best way to prepare is to reflect on what you feel your personal strengths are and your preferred way of working.

It’s important to remember that there are no right or wrong answers to these questions. Don’t rehearse any answers because we are looking for your initial response. You will not be notified of the strengths being tested before your interview 

We reserve the right to raise the score required at any stage of the process in order to manage numbers.

Interviews via Teams will take place on the week commencing 11th March 2024.

A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

After interview, merit lists will be created for each location advertised within the vacancy. If you are successful at interview, you will be placed on the merit list for any locations you have expressed an interest for. Appointments from each merit list will be made in strict merit order.

Eligibility

To check that you are eligible to apply, review this eligibility information.

Important information for existing HMRC contractual homeworkers

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need, so please review the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you are able to travel to.          

Reasonable Adjustments 

We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. 

If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible.

Diversity and Inclusion

At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued and supported to achieve their potential at HMRC.

For more information on how we make this happen, review this information on our culture and values

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. 

The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. 

Locations 

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

Security Update

For more information on the level of security checks we will carry out, review this information on security checks.

Further Information

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process. 

Duplicate applications for the same vacancy will also be withdrawn.

Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk

Problems during the application process 

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. 

If you think you’ve made a mistake on a short application form (e.g. you’ve ticked the incorrect eligibility box), please contact hmrcrecruitment.grs@cabinetoffice.gov.uk at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.   

Please use the subject line to insert appropriate wording e.g. Please re-open my application - 338427 & vacancy closing date 25/02/2024. Please note that we cannot amend or re-open your application if you have submitted your full application in the interests of fair and open recruitment.

For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.