About the job

Job summary

This position is based at NMS Liverpool Film Studios, L5 9YJ, NPS 13-15 WELLINGTON STREET BLACKBURN, BB1 8AF, NPS 384 TALBOT ROAD BLACKPOOL, FY3 7AW, NPS 40 EUROPA BOULEVARD BIRKENHEAD, CH41 4PE, NPS 41 WEST ROAD LANCASTER, LA1 4NU, NPS 77/79 DUKE ST BARROW IN FURNESS BARROW-IN-FURNESS, LA14 1RP, NPS BUSHER LODGE KENDAL, LA9 4RF, NPS CEDRIC FULLWOOD HOUSE CREWE, CW1 6YY, NPS CHAPEL HOUSE SKELMERSDALE, WN8 8AP, NPS CHEADLE AVENUE TUEBROOK LIVERPOOL, L13 3AE, NPS GEORGIAN HOUSE CARLISLE, CA3 8DR, NPS JUPITER HOUSE CHESTER, CH1 4QS, NPS PROGRESS HOUSE WORKINGTON, CA14 4EW, NPS UNITS 3 & 4 BANKSIDE WARRINGTON

Job description

Overview of the job    

Working at the direction of the Head of Operational Function, the post holder will be responsible for managing formal serious further offence reviews and/or formal complaints investigations within the Division

Summary    

•    To provide strategic operational leadership to a geographically dispersed specialist divisional team undertaking formal reviews and investigations
•    To support the Head of Operational Function providing management and leadership within the National Probation Service (NPS) Division.
•    To represent the Head of Operational Function with external agencies/stakeholders and staff as appropriate.
•    The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.
•    May be required to participate in out of hours on call rota

Responsibilities, Activities & Duties    

The job holder will be required to carry out the following responsibilities, activities and duties:

•    Manage and co-ordinate the work of a specialist divisional team undertaking formal reviews and investigations of Serious Further Offences and/or formal complaints in accordance with NPS policies and procedures
•    Responsible for the management and professional development of staff within the team
•    Ensure all formal complaints investigations and/or Serious Further Offence reviews within the Division are carried out in line with NPS standards and guidelines and to a good quality
•    Ensure that all data is handled and stored in accordance with NPS and HMPPS instructions
•    Conduct investigations/reviews in person when requested by the divisional senior management team in relation to high profile complaints/SFOs which present a reputational risk for NPS
•    Ensure the learning from complaints and/or SFOs is communicated through guidance and briefings to senior managers and all relevant practitioners within the Division, and to all external stakeholders as required, in order to contribute to the professional development of divisional staff
•    Provide advice and support on informal complaints, where necessary
•    Analyse data trends to ensure all relevant performance targets are met and maintained
•    Develop long term strategy for Serious Further Offences that meets the business needs
•    Oversee the investigation of other investigations including child safeguarding reviews, domestic homicide reviews, MAPPA serious case reviews
•    Develop and sustain effective working relationships with internal customers, key stakeholders and external agency partners in the Criminal Justice System and related bodies
•    Provide operational support to the Head of Operational Function within relevant Probation Instruction criteria and rules
•    Oversee the investigation of grievances, disciplinary matters and other internal staff investigations as required from time to time
•    Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes
•    Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies
•    Work within the aims and values of NPS and HMPPS

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

Person specification

Please refer to job description.

Benefits

Alongside your salary of £40,604, HM Prison & Probation Service contributes £10,760 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.