About the job

Job summary

Britain’s emergency services work 24/7 to serve the public in some of the most dangerous and challenging situations. To help them do their job even better the Emergency Services Network (ESN) Programme is creating the next generation mobile communications network, including secure and resilient voice and broadband data services, which will be used by thousands of front-line police officers, paramedics and fire-fighters. 

There are over 100 Emergency Service organisations and over 300 other user organisations who will implement ESN across England, Scotland and Wales. 

ESN will transform how our blue-light services respond to incidents, offering better mobile coverage, leading to faster response times. ESN will allow emergency service professionals to work together more efficiently and effectively when incidents and accidents occur by sharing data across the new digital network. The new network is dynamic and can take advantage of new technology as it develops, making sure that those doing the vital job of protecting the public and saving lives get the best and most modern communications tools available.

ESN is a pan-government, cross departmental, programme based within the Home Office. The programme has representation from the Emergency Services at both operational and departmental levels and has close working involvement from the suppliers of the ESN technology. This is an exciting programme, delivering cutting edge technology which will directly impact people’s lives.

This is a challenging and exciting opportunity to work on one of Governments biggest programmes supporting the essential services provided by our Emergency Services.

Job description

This role focuses on strategic planning and assurance, you play a pivotal role in bridging the gap between user expectations and programme delivery. Your expertise lies in understanding client needs, industry regulations, and project goals. You collaborate closely with project managers, stakeholders, and technical teams to ensure that requirements are meticulously documented, prioritised, and aligned with strategic objectives.

• Understand the broader strategic context of the programme and align requirements and their associated evidence with organisational goals and long-term vision.
• Provide insights on how requirements contribute to strategic outcomes.
• Ensure evidence frameworks align with user expectations and programme objectives.
• Strategic design and delivery of programme wide processes for requirements evidence and assurance.
• Work closely with project managers to align requirements and evidence.
• Work with requirements management colleagues to implement quality control processes.
• Verify requirements evidence with suppliers, workstreams and Users aligning evidence with user expectations and programme milestones.
• Provide Management Information strategy for Requirements Management to provide to Programme Leadership.
• Communicate changes to relevant stakeholders.

Person specification

You will have:

•    Proven experience as a Requirements Manager, Business Analyst or Consultant.
•    Analytical skills and attention to detail.
•    Familiarity with software development processes.
•    Familiarity with requirements management and assurance approaches and industry best practice.
•    Excellent communication and collaboration abilities.
•    Strategic mindset with the ability to align requirements with organisational goals.

Essential Criteria:

You’ll have a demonstrable passion for delivery with the following skills or strong experience in:

•    Able to identify, escalate and mitigate risks and resolve issues with demonstrable ability to find innovative ways to resolve problems.
•    Working with diversified teams and to communicate within the programme at all levels and externally with supplier and users in a non-technical manner.
•    Experience of advising on available standards, procedures, methods, tools and techniques.
•    Proactive outlook with the ability to recommend and improve processes.
•    Strong interpersonal skills. The ability to establish credibility and exert influence with key stakeholders and suppliers. 
•    Able to demonstrate experience of working across multiple teams drawing together skills, experience and resources to achieve results and overcome issues. 

Desirable Criteria:

For this role, the below experience would be beneficial, but is not essential:

•    Experience of quality assurance 
•    Experience of working in or with Emergency Services organisations 
•    Communication skills, presenting to groups of stakeholders 

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

As part of the application process you will be asked to complete a CV and Personal Statement (Max Word Limit:750).

Further details around what this will entail are listed on the application form. 

Please note your personal statement should be aligned to the Essential Criteria as set out in the job advertisement.

CVs will not be scored.

Successful candidates shortlisted for interview will be tested on all behaviours outlined in the job advertisement and Strength-based questions.

Sift and Interview Dates:

The sift will take place week commencing 22nd April 2024.

Interviews will take place week commencing 13th  May 2024.

Interviews will take place remotely. Further details and instructions will be provided closer to the scheduled interview.

Further Information

For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV.  A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.

For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting

A reserve list may be held for a period up to 12 months from which further appointment may be made.

We often have similar roles available at different grades. If a candidate is suitable for a similar role or a lower grade than they have applied for, we may offer the candidate that role without the need for them to go through a further selection process.

The successful candidates will be required to hold or be willing to secure Security Check clearance.

Where business needs allow, some roles may be suitable for a combination of office and home-based working.  This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estates capacity, by Spring 2024.  Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details).  

Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism and copying and generating of examples/answers from internet sources including Artificial Intelligence. If any is detected the application may be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving civil servants. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants.

Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.

We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

For further information please see the attached notes for candidates which must be read before making an application.

Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.

Transfer Terms: Voluntary.

If you are invited to an interview you will be required to  bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.

Please see the attached list of Home Office acceptable ID documents.

Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
• Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.