About the job

Job summary

The Relationship Executive will be responsible for supporting the management of a portfolio of Customers, working in conjunction with the Relationship teams based in UK & Singapore, to retain our existing customer base, manage a seamless transition into our next generation of products and services and support revenue and growth. 

The Relationship Executive will also be responsible for supporting the future strategy and opportunities for Customers and represent their voice within the UKHO to inform internal decision making. Whilst supporting the management and coordination of activities in support of customers and building customer relationships, the postholder will need to be flexible and adaptable as no two customers are the same. 

Customer’s needs are different and the postholder will need to be able to adapt to changing priorities and business models. The postholder will be expected to understand the current products and services and remain up to date with new and emerging ones. They will analyse sales information to identify trends and areas of concern, which in turn, needs to be shared across UKHO stakeholders to shape UKHO’s strategic direction and ensure commercial opportunities are realised. 

If you’re looking for an externally facing role, with the opportunity to get involved in broad and varied subjects, want to develop your relationship management skills or experience working closely with wider government then this role will support your ambition.

Our team are in office on average 2/3 day a week, working from home, or on external engagement on other days but not always on a fixed pattern as the working pattern is dependent on business needs.

This role will require at least 3 days a week in the office for the first 3 – 6 months due to the required level of engagement and relationship building across the business. 

For external candidates who are not familiar with the business, there will be a minimum requirement of at least an initial month in the office every day, after which a hybrid pattern can be considered depending on progress.

Please note our Policy on informal hybrid working (arrangements available as agreed with the line manager) applies within the UK, and does not extend to working overseas.

Job description

• Responsible for the management of accounts through agreed Relationship Management practices and procedures. Develop relationships with international accounts at a level appropriate for achievement of mutually beneficial goals. Achieve this through varying communication methods.
• Maintain up-to-date knowledge on full portfolio of ADMIRALTY products, services, and solutions to a standard where the postholder can demonstrate confidently to customers. Be accountable for and measured against the delivery of agreed monthly sales targets for revenue and growth.
• Act as the voice of the customer and share market intelligence and competition threats to the UKHO through face-to-face meetings, written reports and full utilisation of the Customer Relationship Management system.
• Provide support and resilience for the Relationship Managers and their respective customers through a buddy system. Creating shared knowledge and insight standard to the Relationship Managers customers, to understudy or set up into their role when business needs require

Person specification

• The successful candidate will be a self-starter, capable of working independently and with limited direction, a confident communicator with excellent emotional intelligence and capable of building professional relationships.
• The successful candidate will need to quickly understand the UKHO’s proposition.
• Experience of working with commercial customers.
• Experience of relationship or account management for the purpose of delivering business benefits or creating shared value across organisation.

Benefits

Alongside your salary of £35,744, UK Hydrographic Office contributes £9,650 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

How to Apply:

Please send a copy of your anonymised CV and complete a statement of suitability of up to 750 words demonstrating how you meet the person specification detailed above by clicking "Apply Now" at the bottom of this page.   

Timeline:

• Advert Closes for applications: Monday 5th February 2024
• Shortlisting: week commencing 12th February 2024
• Interviews: week commencing 19th February 2024 

We will try to meet the dates set out in the advert. There may be occasions when these dates change. You will be provided with sufficient notice of the confirmed dates. 

Sift/Shortlist Criteria:

All applications are processed anonymously. 

Both your CV and statement of suitability will be scored against the person specification shown above.

Interview Criteria: 

You will be interviewed against the following criteria: 

Civil Service Behaviours (Level 3):

• Changing and Improving
• Managing a Quality Service
• Working Together 

Experience:

• Relationship management experience  

See here for further information: Success Profiles - Civil Service Behaviours (publishing.service.gov.uk)

 

Process:  

• Single Stage Interview via TEAMS. You will be contacted to book a suitable slot if you are shortlisted (see our Candidate Pack for further information)
• Interview will be with a panel of no more than 2 people and will last approx. 45 mins 

Onboarding Checks:

In the event you are offered a role with us, you will be required to go through Basic Personnel Security Standard (BPSS) checks which will include Employment and Right to Work Checks.  Please see our attached Candidate Pack for further details and Terms.

BPSS – non reserved
This is a Ministry of Defence non-reserved post and is open to UK, British Commonwealth, and European Economic Area nationals. Successful applicants will be required to pass the Basic Personnel Security Standard (BPSS) and will therefore need to provide evidence if they have resided outside of the UK for a period of 6 months or longer within the last 3 years. This is not a bar to employment, but a successful applicant will be required to provide sufficient evidence to allow the UKHO to conduct meaningful background checks. Please contact the recruitment team on the email address below if you have any concerns regarding this.

Eligibility

Due to the secure nature of our work, there may be eligibility restrictions if you hold dual nationality or are not a British Citizen. We will consider each application on a case-by-case basis. We will ask you in our application form to confirm your place of birth and details of any dual or previous nationalities.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.