About the job

Job summary

Do you have a keen eye for detail and a passion for delivering excellent customer service?

Are you well organised with the ability to work well under pressure?

Can you work well in a team and have an enthusiastic approach to everything you do?

If so, then we would love to hear from you!

Job description

You will work closely in a small, dynamic team where you will be responsible for the upkeep of the online libraries/databases VISTA and LegStat. VISTA is a legislation database used by technical staff within the Agency and sold to customers in the automotive industry. LegStat is an online database showing the status of type approval legislation. We will also look to you to support the Legislation Team with additional tasks.

We are looking for a highly motivated, flexible individual who is customer focused. You will also undertake administrative duties such as responding to queries via telephone and emails so good communication skills are essential.

This is a fantastic opportunity as you will be working with some of the largest automotive manufacturers and will have the chance to self-develop and further your career.

Responsibilities

Responsibilities include, but are not limited to:

• Updating the Vista Library when there are additions or changes to GB, European and UNECE automotive Directives and Regulations.
• Assisting Regulatory Product Supervisors with the implementation of the new legislation database.
• Liaising with potential customers providing information identifying what VISTA and LegStat products are available and the cost• Assisting new VISTA/LegStat account holders through the set-up process.
• Resolving VISTA/LegStat user queries.
• Logging, acknowledging and processing End of Series Derogation and Prototype Engine applications.
• Actively monitoring, responding to and file appropriately correspondence received in shared mailboxes.
• Answering telephone calls and e-mail enquiries.
• Assisting in other ad-hoc duties as required

For more information about the role and responsibilities please see the attached Role Profile.

Additional Information

A minimum of 60% of your working time should be spent at your principal workplace or on location testing.  

Person specification

• You will have excellent customer service skills and be able to understand and meet customer needs and provide a high-quality service. Being highly organised, you take great pride in your work and your attention to detail is second to none.
• You will have excellent communication skills both verbally and in writing. You will also be familiar with Microsoft packages including Word, Excel and Outlook.
• You will be highly adaptable and flexible, adjusting to the requirements of the role. Being a team player with the ability to work on your own initiative and under pressure.

Benefits

The Vehicle Certification Agency is the designated UK Vehicle Type Approval Authority. We have over 30 years’ experience supporting industry by providing internationally recognised testing and certification for vehicles, their systems and components. 

If you would like to read more about VCA and the benefits of working for us, visit our Careers website! 

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

How to apply

As part of the application process, you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

We will assess the following experience indicators from your CV & personal statement so you should tailor both to clearly explain how you meet them:

• Strong attention to detail when checking documentation and accuracy in data entry.
• Customer focussed, needs an understanding of and commitment to quality and customer care.
• Good communication skills with a good telephone and e-mail manner.
• The ability to work as part of a team and on your own initiative with minimum supervision.
  

Your personal statement should be a maximum of 1000 words and we recommend a minimum of 250 words for each of the bullet points above. 

Sift and Interview 

The sift is due to take place on Monday 11th March 2024.

Interviews are likely to be held week commencing Monday 25th March 2024.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The interview will be held face to face and will consist of:

• Interview.

You are encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.  

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.   

For further information on Success Profiles visit our Careers website.  

Please note that VCA are unable to offer VISA sponsorship.  

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.