About the job

Job summary

The newly created Department for Business and Trade brings together the business focused functions of the former Department for Business, Energy and Industrial Strategy (BEIS) and the Department for International Trade (DIT). Our joint expertise in trade and business provides us with a unique opportunity to unleash the power of UK businesses, reform regulation to reduce burdens and unlock post-Brexit freedoms.

Job description

As a Regional IT Service Manager, you will be based in one of our key Places for Growth locations and be responsible for overseeing and managing IT services across other offices within your designated region. There is one role available, based in one of the DBT hub sites either Cardiff or London. This role requires office attendance from Monday to Friday each week, as well as regular travel to locations within your office's region, to ensure efficient operation and coordination of DBT's IT services. There may also be the need to travel frequently to other sites outside your region, to help with office installations and support of DBT colleagues. Travel to your primary office location of either Cardiff or London will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered. 

You will be part of a wider Regional IT Service Management team, ensuring the delivery of high-quality technical support, maintenance, and local IT service management. Additionally, you will collaborate with key stakeholders at your sites, prioritise projects, and develop strategies to enhance the IT service provided throughout the region.   

 

 Find out about life at DBT, our benefits and meet the team by watching our recruitment video, visiting our website or reading our blog!

Responsibilities   

You will be an experienced IT Service Manager who can support with: 

Regional IT Service Delivery 

• Oversee the delivery of IT services across multiple sites within a region, including your home location, ensuring efficient and reliable operations.  
• Establish and maintain IT policies, procedures, and standards to ensure consistency and compliance with organisational guidelines.  
• Manage IT resources effectively, including hardware, software, to support business operations.  

 Technical Support and Issue Resolution 

• Serve as the escalation point for technical issues, providing guidance and ensuring timely resolution.  
• Coordinate and collaborate with DBT IT support colleagues, to address user requests, incidents, and problems, ensuring excellent customer service.  
• Help users navigate to the right area of support for any IT issues, for example Room Booking systems or printing.  
• Document local processes around IT equipment and make them available to staff.  
• Help with the IT induction process for new members of staff in your area.  

 Project Management 

• Plan, coordinate, and execute IT projects within the region, ensuring on-time delivery, adherence to budget, and meeting defined objectives.   
• Manage vendor relationships and engage with external partners to procure IT products and services as needed.  
• Occasionally support office installations/moves across the country.  
• Help to coordinate local IT rollouts as part of our IT refresh programme. 

 Continuous Improvement 

• Identify opportunities for process improvements, cost optimisation, and enhanced efficiency within the regional IT operations.  
• Stay updated with industry trends, best practices, and emerging technologies, and evaluate their potential application to improve IT services.  

Person specification

Essential Skills and Experience  

You will need to have demonstrable skills and experience of:

• Experience of managing and/or delivering IT Services within a large organisation 
• Experience of managing and reviewing supplier/vendors in a large organisational environment  
• A good understanding and evidence of designing and/or working with SLAs/KPIs  
• Incident/Problem Resolution working within an ITIL framework  
• Working with stakeholders at all levels of the organisation, across multiple departments building key operational relationships
• Ability to work unsupervised, assisting and supporting the IT Regional Service Management Lead to continually improve customer service and satisfaction.

Benefits

Alongside your salary of £38,052, Department for Business and Trade contributes £10,274 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

How to Apply 

Unless otherwise specified, all interviews are currently being held online. Please ensure that you check your emails regularly as all updates from us will be sent to you this way.

Sift will take place week commencing: Monday 1st July 2024

Interviews will take place week commencing: Monday 8th July 2024

Please notes these dates are indicative and may be subject to change.

As part of the application process you will be asked to upload a CV and complete a personal statement outlining your experience, skills and fit for the role.

At the sift stage for this role, we will assess your CV and personal statement. The personal statement can be up to 750 words and should explain how you demonstrate the Essential Skills and Experience for the role as stated above, ensuring these documents evidence these criteria. You can use bullet points and subheadings if you prefer. As well as evidencing the criteria you should also touch upon why you're interested in DBT and in this role.  Previous applicants can reapply for this role.

If we receive a high volume of applications, we will conduct a ‘short sift’ and read one element of your application. For this campaign a short sift would be conducted based on: Personal Statement only.

How We Interview

At the interview stage for this role, you will be asked to demonstrate relevant Technical Skills and Behaviours from the Success Profiles framework. A role-specific list of these can be found below.

There will be a technical element within the interview where you will be asked questions about your specific professional skills and knowledge relating directly to the job role.

We will assess you against these Technical Skills during this process:

• Continual Service Improvement
• Stakeholder Relationship Management
• Service Focus
• User Focus
• Technical Understanding

 

Detailed explanations of each Technical Skill can be found on the DDaT Framework.

We will also assess you against the following Behaviours:

• Working Together
• Managing a Quality Service
• Changing and Improving
• Communicating and Influencing

Reserve List

Appointments may be made to candidates in merit order based on location preferences. Candidates who pass the bar at interview but are not the highest scoring will be held on a 12-month reserve list for future appointments. Candidates who are judged to be a near miss at interview may be offered a post at the grade below the one advertised.

 

Security Clearance Details 

All security clearances require you to provide evidence of your UK footprint where you have been physically present in the UK.

The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.

Failure to meet the residency requirements will result in your security clearance application being rejected.

If you require SC clearance you will need to provide evidence of the below requirements.

Checks will be made against:

• Departmental or company records (personnel files, staff reports, sick leave reports and security records).
• UK criminal records covering both spent and unspent criminal records.
• Your credit and financial history with a credit reference agency.
• Security Services record.
• Location Details

Further Information

The Department for Business and Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Click through to apply and find out more.  

Our recruitment process is underpinned by appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commission's Recruitment Principles. The Civil Service Code sets out the standards of behaviour expected of civil servants. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DBT by email: ddat.recruitment@businessandtrade.gov.uk. If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment. Click here to download a PDF about the Civil Service Commission/Complaints.   

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.