About the job

Job summary

The newly created Department for Business and Trade brings together the business focused functions of the former Department for Business, Energy and Industrial Strategy (BEIS) and the Department for International Trade (DIT). Our joint expertise in trade and business provides us with a unique opportunity to unleash the power of UK businesses, reform regulation to reduce burdens and unlock post-Brexit freedoms.  

  Job Description   

  Let us tell you a little bit about the role… 

As a Regional IT Service Manager, you will be based in one of our key Places for Growth locations and be responsible for overseeing and managing IT services across other offices within your designated region. There are three roles available, one based in each of Darlington, Birmingham and Cardiff. This role requires office attendance from Monday to Friday each week, as well as regular travel to locations within your office's region, to ensure efficient operation and coordination of DBT's IT services. There may also be the need to travel to another site outside your region, to help with office installations. Travel to your primary office location of either Darlington, Birmingham or Cardiff will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered.  

You will be part of a wider Regional IT Service Management team, ensuring the delivery of high-quality technical support, maintenance, and local IT service management. Additionally, you will collaborate with key stakeholders at your sites, prioritise projects, and develop strategies to enhance the IT service provided throughout the region.    

  Find out about life at DBT, our benefits and meet the team by watching our recruitment video, visiting our website or reading our blog! 

 

Job description

Responsibilities     

  You will be an experienced IT Service Manager who can support with:  

 

Regional IT Service Delivery  

• Oversee the delivery of IT services across multiple sites within the region, including your home location, ensuring efficient and reliable operations.   
• Establish and maintain IT policies, procedures, and standards to ensure consistency and compliance with organisational guidelines.   
• Manage IT resources effectively, including hardware, software, to support business operations.   

 

 Technical Support and Issue Resolution  

• Serve as the escalation point for technical issues, providing guidance and ensuring timely resolution.   
• Coordinate and collaborate with the local IT support, and our central IT support team to address user requests, incidents, and problems, ensuring excellent customer service.   
• Help users navigate to the right area of support for any IT issues in the building, for example Room Booking systems or printing.   
• Document local processes around IT equipment and make them available to staff.   
• Help with the IT induction process for new members of staff in your area.   

 

   Project Management  

• Plan, coordinate, and execute IT projects within the region, ensuring on-time delivery, adherence to budget, and meeting defined objectives.    
• Manage vendor relationships and engage with external partners to procure IT products and services as needed.   
• Occasionally support office installations/moves across the country.   
• Help to coordinate local IT rollouts as part of our IT refresh programme.  

 

   Continuous Improvement  

• Identify opportunities for process improvements, cost optimisation, and enhanced efficiency within the regional IT operations.   
• Stay updated with industry trends, best practices, and emerging technologies, and evaluate their potential application to improve IT services.   

Person specification

Essential Skills and Experience    

You will need to have demonstrable skills and experience of: 

• Experience of managing and/or delivering IT Services within an enterprise setting   
• Experience of managing and reviewing supplier/vendors in an enterprise environment   
• A good understanding and evidence of designing and/or working with SLAs/KPIs   
• Incident/Problem Resolution working within an ITIL framework   
• Working with stakeholders at all levels, and across multiple departments   
• Ability to travel frequently and regularly to other regional sites   

 

 

Benefits

Alongside your salary of £38,052, Department for Business and Trade contributes £10,274 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

How to Apply   

Unless otherwise specified, all interviews are currently being held online. Please ensure that you check your emails regularly as all updates from us will be sent to you this way. 

Sift will take place week commencing: 18th March 2024 

Interviews will take place week commencing: 25th March 2024 

Please notes these dates are indicative and may be subject to change. 

As part of the application process you will be asked to upload a CV and complete a personal statement outlining your experience, skills and fit for the role. 

At the sift stage for this role, we will assess your CV and personal statement against the essential skills and experience listed above, so please ensure these documents evidence these criteria. There is no limit on the personal statement, but we recommend writing around 750 words.  You can use bullet points and subheadings if you prefer. As well as evidencing the criteria you should also touch upon why you're interested in DBT and in this role.   

If we receive a high volume of applications, we will conduct a ‘short sift’ and read one element of your application. For this campaign a short sift would be conducted based on: Personal Statement 

  

How We Interview  

At the interview stage for this role, you will be asked to demonstrate relevant Technical Skills and Behaviours from the Success Profiles framework. A role-specific list of these can be found below.  

There will be a technical element within the interview where you will be asked questions about your specific professional skills and knowledge relating directly to the job role. 

We will assess you against these Technical Skills during this process: 

• Continual Service Improvement 
• Stakeholder Relationship Management 
• Service Focus 
• User Focus 
• Technical Understanding 

 

Detailed explanations of each Technical Skill can be found on the DDaT Framework.  

We will also assess you against the following Behaviours: 

• Working Together 
• Managing a Quality Service 
• Changing and Improving 

 

Further Information  

  The Department for Business and Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Click through to apply and find out more.    

Our recruitment process is underpinned by appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commission's Recruitment Principles. The Civil Service Code sets out the standards of behaviour expected of civil servants. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DBT by email: ddat.recruitment@businessandtrade.gov.uk. If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment. Click here to download a PDF about the Civil Service Commission/Complaints.    

Recording of interviews is not permitted except by prior agreement and where it is necessary as an evidenced reasonable adjustment under the Equality Act 2010.  

If you make a recording of our employees without agreement, you should be aware that in collecting such personal data you would be deemed a 'data controller' under the UK General Data Protection Regulation and are therefore required to comply with all relevant data protection requirements. You would also be susceptible to enforcement action by the regulator and potential legal action.   

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.