About the job

Job summary

 

Visit our YouTube channel to watch the full series and come and discover your potential.

Are you an experienced FM individual? 

Have you got experience developing and mentoring a team? 

Do you want to take the lead on our supplier relationships? 

If you have thought ‘yes’ and it’s making you think about an FM career within HMRC, then this role in Bristol could be for you!  

Crucial to the success of our Estates team, are our people. As our Facilities Manager we need you to provide leadership, mentorship and guidance to your team, whilst ensuring a collaborative and joined up approach with the rest of the Bristol Estates team and wider Estates business operations.

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

Job description

No two days will look the same as you handle everything from overseeing cleaning and catering contracts, monitoring utility usage, coordinating essential renovation projects, and implementing sustainability initiatives. You'll collaborate regularly with teams like IT, Security, and Procurement to provide joined-up facility services aligned to HMRC's overall strategy.

Above all, your focus will be on the HMRC employees who rely on you to maintain our productive working environments. You'll continually assess workspace needs and recommend modern, flexible layouts and state-of-the-art equipment to support changing workstyles. 

People are at the heart of what we do, and you'll engage teams through open communication to understand what they require. 

A facilities manager in HMRC typically has the following key responsibilities: 

• Managing an HMRC property - This involves overseeing the maintenance, cleaning, utilities, and general upkeep of HMRC office and facilities. It includes managing relationships with landlords, contractors, and service providers. 
• Managing support services - Overseeing mail room operations, catering, vending machines, reception etc. Ensuring prompt service delivery as per quality standards.
• Handling procurement and asset management - Making procurement recommendations for facility supplies, equipment, furnishings etc. Maintaining asset registers and ensuring assets are accounted for.
• Managing projects and renovations - Leading office refurbishments, fit outs, and other projects. Preparing project briefs, selecting contractors, monitoring progress.
• Ensuring health, safety and compliance - Conducting risk assessments and ensuring facilities align with health & safety, fire safety, disability access and other regulations.
• Sustainability and cost control - Implementing and coordinating sustainability initiatives around energy, water and waste management. Recommending and implementing cost optimization measures.
• Stakeholder management - Liaising with staff, senior management, contractors and vendors to understand needs and ensure smooth facility operations.

Person specification

The role typically requires skills in operations, project management, finance, procurement, and people management. Industry knowledge of regulations and best practices is also important. 

We're looking for an experienced facilities leader with a track record in large, complex organisations. Strategically commercial, you'll have robust vendor management experience coupled with technical knowledge around compliance, safety regulations and asset/property management. With a collaborative, solutions-focused approach, you'll actively tune into business needs and overcome challenges with sound judgement. 

If you think your skills could help HMRC as we collect over £500 billion for the UK, we'd love to hear from you. Apply today!

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to complete a name blind CV, and a 750-word Personal Statement.

Your CV should cover your job history and will be scored against the roles and responsibilities outlined in the advert.

Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the person specification outlined in the advert.

Sift

An initial sift based on the Personal Statement may be held if a large number of applications are received. If your application progresses to a full sift, all sift criteria will then be considered.

Interview

During the panel interview, your experience will be assessed, and you will be asked behaviour-based questions to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role. 

This is an example of a strengths-based question: 

“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?” 

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

Interview will include a Technical Question in line with the Government Property Profession Career Framework – Practitioner Skill Level.

Interviews will take place via video link. 

We reserve the right to raise the score required at any stage of the process in order to manage numbers.

Interview dates to be confirmed.

A reserve list may be held for a period of up to 9 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Eligibility

To check that you are eligible to apply, review this eligibility information.

Important information for existing HMRC contractual homeworkers:

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Reasonable Adjustments 

We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. 

If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible.

Diversity and Inclusion

At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued and supported to achieve their potential at HMRC.

For more information on how we make this happen, review this information on our culture and values

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. 

The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. 

Locations 

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

Security Update

For more information on the level of security checks we will carry out, review this information on security checks 

Additional Security Information

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting.

Further Information

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process. 

Duplicate applications for the same vacancy will also be withdrawn.

Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk

Problems during the application process 

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. 

If you think you’ve made a mistake on a short application form (e.g. you’ve ticked the incorrect eligibility box), please contact hmrcrecruitment.grs@cabinetoffice.gov.uk at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.   

Please use the subject line to insert appropriate wording e.g. Please re-open my application - 343793 & vacancy closing date 5/04/2024. Please note that we cannot amend or re-open your application if you have submitted your full application in the interests of fair and open recruitment.

For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.

Due to operational needs, these posts are full-time; however applicants who need to work a more flexible arrangement are welcome to apply. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.