About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC. 

  

Visit our YouTube channel to watch the full series and come and discover your potential.

Our Team

Unity Business Services Recruitment Team deliver recruitment campaigns on behalf of HMRC.

Our vision is to use the most innovative and creative methods to reshape recruitment and reduce the time it takes to hire to help HMRC deliver critical front-line services to the public.

We work with vacancy holders to deliver each stage of the recruitment process, and lead on an ambitious programme of work to transform recruitment on behalf of HMRC.

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

Job description

The Recruitment Planning and Reporting Manager is an exciting new role within the newly formed Recruitment Excellence Team in Unity Business Services (UBS).

The role combines a blend of analytical and interpersonal skills with the ability to think creatively.

The individual will be responsible for the forecasting, reporting and assurance of recruitment activity within HMRC. You will work closely with stakeholders across HMRC to gather intelligence on upcoming recruitment, utilising this to create accurate recruitment plans and forecasts.

Person specification

Roles and responsibilities may include but not be limited to:

• Creation and maintenance of PowerBI dashboards that demonstrate HMRC recruitment plans.
• Formation of HMRC business area forecasts, working alongside a variety of stakeholders to establish recruitment volumes and using information to resource plan and assess UBS performance.
• Development of monthly reporting packs, sharing UBS Key Performance Indications with key stakeholders.
• Analysing data to continuously improve, with a focus on reducing time to hire and increasing candidate experience.
• Regular liaison with key stakeholders, with the ability to communicate and articulate complex information in a simple and engaging manner.
• Supporting the wider recruitment team with operational delivery tasks.
  

Essential Criteria:

• Experience of manipulating large and complex data sets and using this data to identify and communicate key messages.
• Advanced Excel skills and experience of building and maintaining PowerBI dashboards.
• Experience of analysing data/forecasts to manage resource and support planning and performance across a large operational area.
• Strong stakeholder management skills with the ability to build relationships at a variety of levels across the organisation.
• Excellent organisational skills and the ability to be proactive and work independently to ensure outputs are delivered as required.
  

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

How to Apply 

As part of the application process, you will be asked to complete an anonymised CV, a 500-word Personal Statement and separate 250 word statements on both the Desirable Criteria and a role specific question. Further details around what this will entail are listed on the application form.

Your CV should cover your job history and is for information purposes only and will not be scored. 

Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role. In your answer, please ensure that you reference your ability to undertake the stated roles and responsibilities and fulfil the essential criteria for the role.

Desirable criteria will not be sifted on but may be used in the event of a tie-break.  

Sift 

In the event of a large number of applications being received an initial sift will be carried out against the role specific question.

At full sift your Personal Statement will be assessed, with the successful candidates being invited to interview.  

Interview 

During the panel interview, your experience will be assessed and you will be asked behaviour-based questions to explore in detail what you are capable of.

You will also be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.

This is an example of a strengths-based question: 

“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

We reserve the right to raise the score required at any stage of the process in order to manage numbers.

Interviews will take place via video link.

Interview dates to be confirmed. 

A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Eligibility

To check that you are eligible to apply, review this eligibility information

Important information for existing HMRC contractual homeworkers

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need, so please review the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you are able to travel to.

Reasonable Adjustments 

We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. 

If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible.

Diversity and Inclusion

We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued and supported to achieve their potential at HMRC.

For more information on how we make this happen, review this information on our culture and values

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. 

The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. 

Locations 

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

Security Update

For more information on the level of security checks we will carry out, review this information on security checks 

Further Information

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process. 

Duplicate applications for the same vacancy will also be withdrawn.

Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk

Problems during the application process 

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. 

If you think you’ve made a mistake on a short application form (e.g. you’ve ticked the incorrect eligibility box), please contact hmrcrecruitment.grs@cabinetoffice.gov.uk at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.   

Please use the subject line to insert appropriate wording e.g. Please re-open my application - 346692 & vacancy closing date 15/04/2024. Please note that we cannot amend or re-open your application if you have submitted your full application in the interests of fair and open recruitment.

For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.