About the job

Job summary

The Document Services Department (DSD) is responsible for the First Point of Customer Contact (FPOCC), document storage and production, and invigilation of The National Archives collection. The collection currently exceeds 11 million documents and expands each year.

The Reader Invigilation Manager is responsible for all aspects of Reading Room security and public records preservation and care. The role also serves a vital role in helping all our Readers make the most of their visit. The job holder has direct line management responsibility for circa seven Invigilation Staff in all aspects of the Reading Room invigilation.

Job description

Full Job Description attached - see below

Person specification

We are looking for someone with a recognised security qualification, experience of supervising a team, and a passion to work in a security and invigilation role. As a custodian of the collection, this person will be a team player with outstanding interpersonal skills, the ability to stay calm under pressure and have experience of delivering excellent customer service. You will also be a highly motivated, adaptable, and well organised individual, with a diligent and methodical approach. Working collaboratively with the Front of House Team, you will be working in a busy environment and will also act as an ambassador for The National Archives when welcoming visitors and users of our services.

Join us here in beautiful Kew, just 10 minutes’ walk from the Overground and Underground stations, and you can expect an excellent range of benefits. They include a pension as well as discounts with local businesses wellbeing resources (e.g. on-site therapists), an on-site gym, restaurant, shop and staff bar.

How to apply:

If you are an internal applicant: please do not use the link on this page. Please apply via your employee Workday account.

If you are an external applicant: to submit your application please click the 'Apply at advertiser's site' button on this page.

You will be asked to provide details of your work experience and write a personal statement. In your personal statement please explain, using examples, how you meet the essential criteria given below. You may draw on knowledge, skills, abilities, experience gained from paid work, domestic responsibilities, education, leisure interests and voluntary activities. Please note selection for interview will largely be based on the information you provide in this section.

Essential criteria:

• Significant experience in a Security Management role, in a customer facing environment.
• Current SIA CCTV Operator Licence and Door Supervisor training.
• Excellent communication influencing, negotiating and engagement skills.
• Sound judgement and decision-making skills with a ‘hands on’ problem solving approach, able to remain calm under pressure and take control of incidents.
• Works well as part of a team and is capable of leading, managing, and motivating staff
• Basic IT skills with a working knowledge of the range of MS office packages

Benefits

Alongside your salary of £31,178, The National Archives contributes £8,418 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

Reasonable adjustments:

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact The National Archives via careers@nationalarchives.gov.uk as soon as possible before the closing date to discuss your needs
• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.