About the job

Job summary

We have an exciting opportunity to join UKHSA as a Radon Client Support Officer. The successful candidate will be responsible for a wide range of specific administrative duties, including payment processing, invoice management, data scrutiny and entry, and customer liaison both over the phone and in writing.

In addition, the post holder will have the opportunity to manage a small team and deliver workplace radon services. They will work with minimal supervision and be expected to work flexibly as part of a multi-disciplinary team. The successful candidate will maintain effective working relationships with a variety of stakeholders both internal and external to the organisation.

The post holder will be responsible for organising and controlling their own workload ensuring deadlines are observed and duties performed efficiently. They will also provide cover as directed by line manager for other members of the team in their absence and assist with their workloads as necessary.

This role will be based at our UKHSA Chilton office (Harwell Campus, Didcot, Oxford, OX11 0RQ) there will be potential to work from home 1 day a week following a probationary period.

*Please be aware that this role can only be worked from within the UK and not overseas. Relocation expenses are not available. *

Job description

• The post holder will develop effective working relationships and communicate regularly either by phone, email or face to face with a wide range of individuals including the general public, professionals clinical and non-clinical staff, scientists, support staff, managers and corporate team staff for example, HR or Payroll.
• The post holder will make and receive phone calls, receive emails and decide relevant action, responding directly where appropriate and this may include external people for example, stakeholders and/or from members of the public as well as other public health organisations e.g. NHS, Local Authorities and the Dept. of Health.
• Undertake project and radon measurement programme support. Responding to information requests and other tasks which will involve meeting tight deadlines. This will include: assisting and working closely with members of the project team(s), supporting elements of projects as directed by the relevant lead and maintaining project plans.
• Carry out timely and accurate information analysis and reporting on agreed areas of their working area and present findings in an agreed manner. This will include developing and maintaining databases as required by the job using a variety of digital and IT applications.
• Support the development of systems and procedures where necessary to ensure efficiency, quality and cost effectiveness across the business support and administration
• Contribute to effective information management (including maintaining administrative and information resources, i.e. filing systems) and assist with the dissemination and/or collation of information/returns, in a timely manner.
• Undertake effective line management of staff within area of responsibility, including: undertaking annual appraisals and ensuring direct reports have access to appropriate training and induction; progressing any disciplinary or capability issues, as necessary; and participating in recruitment process of administrative staff.
• Supervise and support members of the radon services team on their day-to-day activities, which includes call handling and data inputting.
• Provide support and information to aid effective management of budgets, in liaison with the Finance Business Partner, including overseeing the placement and/or orders for goods and/or stationery using the MaPS system, receipt goods and maintain log of expenditure.
• Support the development of systems and procedures where necessary to ensure efficiency, quality and cost effectiveness across the business support and administration function.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. Please see the attached job description for a more detailed list of responsibilities. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.

Person specification

Essential Criteria:

It is important through your application and Statement of Suitability of 750 words that you give evidence and examples of proven experience of each of the essential criteria (for full details of all essential criteria please refer to the attached job description):

Essential

• Educated to degree level/NVQ 6 in relevant subject or equivalent experience in a similar area of work.
• Experienced in IT skills, advanced Microsoft Office skills, including Word, Outlook, Excel, PowerPoint, Teams
• Significant administrative/ secretarial experience including developing, implementing and maintaining office systems and handling sensitive information.
• Experience of organising meetings and producing supporting paperwork, including agendas and taking minutes/action notes
• Experienced at working under pressure handling multiple tasks and prioritising own workload.
• Ability to use finance systems and support financial analysis for reports.
• Communicate clearly and concisely both orally and in writing. Take time to consider the best communication channel to use for the audience, including making the best of digital resources and considering value for money.
• Ability to work without supervision working to tight and often changing timescales.
• You work well as part of a team and strive to ensure the team pulls together and is effective. You are inquisitive, you seek out new information and look for new ways to develop yourself.

Desirable

• Ability to use digital tools e.g. MaPS
• Understanding of radon and radon issues
• Line management skills.

 

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Things you need to know

Selection process details

STAGE 1 - APPLICATION & SIFT: 

You will be required to complete an application form. This will be assessed in line with the full list of essential criteria as detailed in the attached job description – please do provide evidence of how you meet this. 

It is important through your application and Statement of Suitability of 750 words that you give evidence and examples of proven experience of each of the essential criteria (for full details of all essential criteria please refer to the attached job description):

If you are successful at this stage, you will progress to an interview.

STAGE 2 – INTERVIEW 

The interview for this position will be held face-to-face in the Chilton Office.

As part of the process, candidates will be invited to interview which will involve an in-depth discussion of your previous experience and professional competence in relation to the criteria set out in the Person Specification. 

Your Statement of Suitability should outline your skills, experience, and achievements, providing evidence of your suitability for the role, with reference to the essential criteria (outlined in the person specification section).

You will also be asked to provide information within the ‘Employer/ Activity history’ section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history.

Expected Timeline:

Advert close: 23:55hrs on the 18th of February 2024 – unfortunately, late applications will not be considered. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Shortlist: from the 20th of February 2024

Interviews: w/c 4th of March 2024

Please note these dates could be subject to change.  

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.