About the job

Job summary

We are currently hiring a Provisioning Performance Manager to join the Provisioning team in the Digital Customer Service Directorate of the Parliamentary Digital Service.

This is a new role accountable to the Head of Provisioning for the tactical and operational day-to-day delivery of a professional and customer-focussed service with specific responsibility for budgeting and data. you’ll:

• lead the Provisioning teams in the successful management of data on all types of assets across all customer groups
• lead the teams in raising orders for, track, validate, manage and receipt orders from suppliers, within agreed timeframes ensuring accuracy, completeness and compliance to policy as well as be the finance system superuser for the team being able to run reports for the team, resolve queries and support team members (after relevant training)
• keep accurate records of spend, compile draft forecasts, variances and commentary on a monthly basis across all budget lines, draft Medium Term Financial Plan bids and submissions as well as attend and contribute to budget deep dives with the Head of Provisioning.
• lead the Provisioning teams in the successful management of data on all types of assets across all customer groups as well as support the teams in the preparation of data for forecasting and planning the lifecycle replacement of end-user hardware.
• liaising with colleagues in Information Compliance and the Office of Chief Information Officer, respond to freedom of information requests that fall within Provisioning as well as taking responsibility for the periodic proactive publication of datasets on the website

What You Need

• experience of asset management including supporting processes and procedures to ensure delivery of an efficient, effective and economic service.
• experience in financial planning, forecasting and budgeting as well as experience of using Excel to manage data sets via pivot tables, Vlookups etc.
• demonstrates good planning and organisational skills to prioritise to meet deadline and cope with fluctuations in workload as well as an ability to work with autonomy and a degree of ambiguity.
• first-class relationship skills, including confidence to communicate at all levels across a range of business areas, in both verbal and written format as well as an ability to influence and persuade others to take a specific course of action when there is no direct line of command or control.
• the ability to pass security clearance, backed by the right to work in the UK

Job description

Finance/Budgeting

• Lead the three teams to raise orders for, track, validate, manage and receipt orders from suppliers, within agreed timeframes ensuring accuracy, completeness and compliance to policy as well as be the finance system superuser for the team being able to run reports for the team, resolve queries and support team members (after relevant training).
• Keep accurate records of spend, compile draft forecasts, variances and commentary on a monthly basis across all budget lines, draft Medium Term Financial Plan bids and submissions as well as attend and contribute to budget deep dives with the Head of Provisioning.
• Help design and implement a stock management strategy across Provisioning following best practice within ServiceNow.
• Provide and maintain training and documentation relating to budgeting, forecasting, stock control, data management policies, processes and procedures within Provisioning and ensure they are readily available to the relevant audience.
• Work towards having a working knowledge of the processes in the HAM, SAM and MBB Teams.

Data

• Lead the Provisioning teams in the successful management of data on all types of assets across all customer groups as well as support the teams in the preparation of data for forecasting and planning the lifecycle replacement of end-user hardware.
• Collaborate with suppliers, team members and colleagues in PDS and Parliament to optimise data on assets so that the asset register is as accurate as possible across all customer groups.
• Liaising with colleagues in Information Compliance and the Office of Chief Information Officer, respond to freedom of information requests that fall within Provisioning as well as taking responsibility for the periodic proactive publication of datasets on the website.
• Take responsibility for periodic audits (internal and external) in collaboration with team leads and the Head of Provisioning as well as provide information and/or reports to the Head of Provisioning and leadership teams.
• Collaborate with Provisioning colleagues to provide reports via our IT service management tool on performance and to inform continuous improvement activities across Provisioning.

The above list of key responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and banding of the post.

Person specification

Criterion 1
Experience of asset management including supporting processes and procedures to ensure delivery of an efficient, effective and economic service.

Criterion 2
Experience in financial planning, forecasting and budgeting as well as experience of using Excel to manage data sets via pivot tables, Vlookups etc.

Criterion 3
Demonstrates good planning and organisational skills to prioritise to meet deadline and cope with fluctuations in workload as well as an ability to work with autonomy and a degree of ambiguity.

Criterion 4
First-class relationship skills, including confidence to communicate at all levels across a range of business areas, in both verbal and written format as well as an ability to influence and persuade others to take a specific course of action when there is no direct line of command or control.

Criterion 5
An emphasis on customer service and improvement, with a demonstrable ability to affect positive change in a large complex IT organisation.

Benefits

Please refer to our Candidate Information Pack for a full list of our benefits which include:

• up to 35 days annual leave in addition to bank holidays
• generous maternity pay policy up to 6 months full pay
• great pension scheme options (contributory and non-contributory)
• on-site subsidised gym, nursery, catering, post office, travel office and GP
• flexible options including hybrid working and family friendly policies

Things you need to know

Selection process details

How To Apply

Please make sure you're clear on the requirements of the role. These can be found in the Job Description and Candidate Information Pack. To apply, you will need to show how you meet up to the first five criterion. Our application process is anonymous to prevent bias. You are not required to upload a CV but instead, you will enter your work and education history.

Apply By: 9th April 2024 at 23:55

Interviews: W/C 15th April

Format: Panel Interview (Remote)

Our Culture

For our people, we provide an amazing opportunity to bring their talents to an institution that sits right at the heart of society in the UK. We are helping to change UK Parliament and strengthen democracy. What matters here is your potential for growth and your commitment to playing your part in our ongoing success.

We are passionate about providing an environment which promotes inclusion, diversity and equality. Regardless of your age, gender, ethnicity, beliefs or any of the other things that make you, you. We welcome applications from people who feel under-represented in the workforce. This includes those who may feel disadvantaged because of their socioeconomic circumstances.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.