About the job

Job summary

Ofgem focuses on safeguarding UK energy consumers, guaranteeing a dependable, cost-effective, and environmentally friendly energy supply. Our efforts are key in progressing towards a Net Zero carbon-neutral energy system, a universally endorsed goal. Every team member significantly contributes to devising innovative energy solutions that favour both consumers and the environment.

We are seeking an experienced Project Support Officer to work in a small team to implement digital and data transformation initiatives. The successful candidate will be part of the Markets Data Improvement Programme and is responsible for supporting the coordination and reporting of this multi-year programme focused on digital and data transformation.

As a Project Support Officer, you will have experience in project and programme management, along with a pragmatic approach that maintains a balance between governance and rigour while balancing the needs of key stakeholders.

Your responsibilities will include supporting the effective operation of the PMO function, aiding in project and programme governance arrangements and assisting in the review and revision of the current Project Management Framework and templates. You will also provide support to projects as needed, evaluate PMO tools and techniques to facilitate positive changes in the PMO function's operation and maintain the resource schedule for all projects. It will be your responsibility to ensure everything is up-to-date and functioning smoothly.

Starting in this role, you will be in charge of establishing PMO standards and creating processes to improve how we work. You will play a crucial role in supporting important projects which will include planning meetings and taking detailed minutes to ensure projects move forward smoothly.

This position is about being thorough, staying organised, and always thinking one step ahead to prevent problems before they happen.

Join Ofgem, where our inclusive culture celebrates diversity and drives innovation. We’re committed to empowering our team to be their authentic selves, ensuring we represent our communities effectively. Be part of our mission to shape the future of energy regulation and sustainability. Apply now to make a real with us.

Job description

Working within the Markets Data Improvement Programme alongside a wide range of stakeholders in the Markets Directorate-General, you will be responsible for supporting the monitoring, coordination and reporting on this multi-year programme focused on digital and data transformation.

You will work within a small team of staff who are responsible for:

• Leading on the implementation of digital and data transformation initiatives
• Ensuring proper governance is implemented & adhered to

The role requires knowledge of best practices in the operation of a Programme Management Office.

This role will require a collaborative approach in working with colleagues both within and outside the Markets Directorate-General. The right candidate will have project and programme management experience, and a pragmatic approach that balances the need for governance and rigor, while not over-burdening the stakeholders.

Person specification

Key Responsibilities

• Support an effective PMO function.
• Support with project and programme governance arrangements.
• Support the review of and revise the existing Project Management Framework and templates.
• Support projects as required.
• Assess PMO tools and techniques and bring about positive change to how the PMO function operates.
• Keep the resource schedule updated for all projects.

Key Outputs and Deliverables

• Project and programme reporting.
• Develop and implement PMO standards and processes.
• Support key projects, to include organising meetings and minute taking within the project meetings.
• Risk management across the digital portfolio.
• Updated Resource and Vacancy list for the digital portfolio.

Key Stakeholder Relationships

Internal

• Collaborative relationships with other teams within the Markets Directorate-General
• Collaborative relationships with teams across Ofgem
• Directorate Heads and Deputy Directors
• Digital Services, Finance and Legal teams

External

• Vendors and consultancies
• 3rd party providers

In the event of receiving a large number of applications an initial sift may take place on just the identified lead criteria indicated below

Essential

• Knowledge of PMO and Project Management methodologies, processes and techniques (LEAD).
• Experience of supporting a PMO in an agile environment (LEAD).
• Programme and project risk management experience.
• Excellent communication and interpersonal skills.

Desirable

• Exceptional planning and organising skills.
• Experience of communicating and influencing with senior stakeholders.

Benefits

Alongside your salary of £24,623, OFGEM contributes £6,648 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.