About the job

Job summary

Every individual and business in the UK are a direct customer of HMRC, as we collect the money that pays for the UK’s public services and gives people who need it vital financial support. In the current economic climate, our work has never has been more critical.

Our team of 4,000 digital experts are undertaking one of the biggest digital and technology transformations in, as we drive towards a high performing landscape of innovative technology. This era will see us cement our position as a fiscal world leader, with a real-time, resilient, and fully digital tax system.  We are one of the largest and most digitally focussed organisations in the UK and are undergoing a thrilling strategic change programme, underpinned by a substantial enterprise system and shared services capability for led by HMRC.

Job description

A critical part of our technology transformation is the continued development of a Major Shared Services programme, delivering a single Business Services organisation and rolling out cloud based technologies for corporate services across HMRC, the Department for Transport (DfT) and the Department for Levelling up, Housing and Communities (DLUHC). 

This programme is part of the Government Major Programmes portfolio, hence requires close engagement with both the Cabinet Office and Treasury. 

The role of Programme Director will support the vital and broad reaching work of HMRC throughout the UNITY programme as we adopt technology best practice and drive critical efficiencies and performance improvements. The work you do will modernise the experience for 100,000 employees and in turn millions of Britons every day.

Person specification

As our new Shared Services Programme Director, you will ensure that the decisions that we make are consistent with the overall strategic road maps for the programme, acting as an authoritative and strategic leader across an array of critical and high-performing function. You will also partner with a diverse group of stakeholders to lead in a critical shared service transformation.

As a senior leader of this function, you will sit at the very heart of this high-profile transformation, ensuring that a future Civil Service becomes more effective in supporting the nation.  To ensure your success in the role it will be critical that you can:

• Establish and lead a successful Shared Service transformation programme.
• Oversee the delivery of multiple major programmes in a large and complex organisation at scale (£multi-million).
• Lead transformational change, underpinned by business process optimisation, and adopt e.g. Cloud or Automation technologies to drive efficiencies.
• Be an effective and confident leader, building diverse teams and drive a positive working environment across internal and external teams and suppliers.
• Demonstrate effective Stakeholder management and influencing skills, with proven experience of engaging successfully at the most senior levels.
• Relevant qualifications in Project Delivery (e.g. APM, Prince 2, MPLA)
• Be a great problem solver, ensuring technical and service design are aligned with programme strategy and scope.
• Maintain a key focus on supporting all 90000 colleagues across the 3 departments of the Unity programme to provide a great programme delivery experience through transformation.

As an established expert and leader within the field of Programme Delivery you will have extensive experience of guiding a complex portfolio of projects across a shared services organisation through a significant period of change or transformation.

This role is open to public sector and private sector candidates and would suit someone with experience of working inside large scale organisations. Your work and legacy will affect millions of people and raise your profile across Government to the highest levels as an expert in high-profile programmatic leadership.

Benefits

Alongside your salary of £95,000, HM Revenue and Customs contributes £25,650 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

Global Resourcing are managing this competition on behalf of HMRC. To apply for this post, please submit the following to  HMRC-UnityPD@global-resourcing.com no later than 23:59 on Monday 29th April 2024.  ​

• A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years.​
• A Statement of Suitability (maximum 2 pages) that provides evidence of how your skills and experience meet the criteria in the person specification. For applicants unfamiliar with a suitability statement please HMRC-UnityPD@global-resourcing.com A completed Diversity monitoring form. All information is anonymous and is not used as part of your application.​
• A full CV and Statement of Suitability will allow us to assess your application against the person specification. Please ensure both documents contain your full name. ​

For further information or to apply please email HMRC-UnityPD@global-resourcing.com or contact Becca Connor or Dave Flynn on 020 8253 1806 to arrange an informal conversation.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.