About the job

Job summary

Fixed Term Contract / Secondment opportunity until end March 2025 to cover maternity.

The ‘Product Manager / Platform Administrator (ServiceNow)’ will play an important role in the Digital Support team. You will be joining our small, friendly and experienced team, who are committed to making positive change in how we support our colleagues within Homes England.

Job description

Working with colleagues within Digital, suppliers and across the Agency, you will develop and maintain a high-level plan to support Homes England’s ambition to have digitally enabled, automated services that work more simply for users.  You will identify opportunities, drive adoption and extend service management principles into other areas of the Agency to ensure processes are efficient through automation.

 

You will be responsible for the on-going development and quality of ServiceNow, ensuring we continue to get best value from our investment and extend those benefits to other parts of Homes England. You will be expected to use your skills and knowledge of ServiceNow, user needs and ability to understand business goals to frame problems and set priorities to manage the product throughout its lifecycle. 

  

You will work with the wider team to establish a best in class service support operation, underpinned by industry standard ITIL 4 processes.

 

This is a rare chance to shape the future of service management in a fast growing, national organisation with real social purpose. 

Person specification

The successful candidate will be a confident, enthusiastic, dynamic and experienced professional. You will have a proven track record working within a digital operations environment and have a passion for supporting and exploring technology.  

 

You will have experience of working as a product manager delivering user centred digital services/products, through which you have gained skills in product ownership and the ability to contextualise problems and their potential solutions within the wider needs of the organisation. 

 

You will maintain the stability and usability of the platform across production and nonproduction environments, lead upgrade planning and execution, be responsible for providing the business support that makes using ServiceNow as a strategic platform possible. Own the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements. Work with stakeholders to drive adoption.

 

You will have ServiceNow qualifications with Fundamentals as a minimum, working knowledge of ServiceNow Modules, including ITSM, ITAM, ITOM and LSD.

 

You know how to apply tools and concepts in a variety of ways and adapt to change, using new ways of working where appropriate. This allows you to identify and compare processes or delivery methods to use, to help the team to decide on the best approach. 

 

You have experience of collaborating with user researchers and understand the importance of user research in identifying and prioritising the needs to be met, and you understand the variety and complexity of users’ digital needs and how products can meet these.

 

You can build business cases based on user needs that enable decisions to be made on a commercial basis, ensuring the correct solutions are chosen that can be delivered within the constraints we have. By linking activity back to the business case, you ensure agreed outcomes are achieved producing the expected value for the organisation.

 

You understand new and emerging digital technologies and the opportunities they provide to improve the delivery of public services in the UK and have an awareness of Government Digital standards and how these enable us to build better services.

 

You understand the product life cycle and how to design operational processes for the running and maintenance of products or services throughout their product life cycle. 

 

You will have an analytical mind and assist with identifying potential root causes of technical issues and provide recommendations.

 

You will be the kind of person who is confident enough to engage fully in our team meetings, projects and day to day work and make a positive contribution to the continual improvement of processes and behaviours within our team and yourself.

 

Excellent understanding and demonstrable experience of working to the ITIL framework.

 

Lastly, delivering on a mission as bold as ours isn’t always easy. But we are sure you will enjoy working in an innovative, fun and engaging way and make a positive contribution to Homes England.

Benefits

Homes England is an executive non-departmental public body with its own terms and conditions, benefits and pension scheme. We are a government agency working in partnership with the private sector and want to employ and retain great people. In return we offer a range of excellent benefits, some of the key benefits include:

 

Holiday - Homes England offers all staff 33 days annual leave per year in addition to 8 statutory bank holidays.

 

Working Flexibly - At Homes England we have a strong culture of flexible working and encourage all employees to have a healthy work/life balance. We offer a wide range of potential working patterns, including part time, job share and compressed hours.

 

Health and Wellbeing - We offer health screening with Nuffield Proactive Health Clinics, a free Employee Assistance Programme which offers confidential support 24 hours a day, 7 days a week as well as access to Occupational Health.

 

Professional Development - At Homes England we are committed to your continued professional and personal development with learning as one of our core values. We pay for one job-related professional membership subscription per year for our employees.

 

We also offer an excellent range of family friendly benefits, for example, maternity, paternity, shared parental leave.

Things you need to know

Selection process details

How to apply?

To apply please follow the links to our careers page.

 

Security

Successful candidates must pass a disclosure and barring security check.

 

Selection process details

For more information on the role, please see the attached Job Description.

 

Successful applicants will be advised of the outcome of their application and interviews held as soon as practical after the closing date. Feedback will only be provided if you attend an interview or assessment. We would like to take this opportunity to thank you for your interest in this role and Homes England.

 

Please note – Homes England has a responsibility to ensure compliance with HMG Baseline Personnel Security Standard to address the potential problems of identity fraud, illegal working and deception generally. To ensure compliance we will carry out a pre-employment Personal Identity and Vetting Report through Experian to meet the standard and you will therefore be asked to provide certain information in order that the verification check can be carried out if you are successful in your application.

 

Homes England are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.  We are proud to be an equal opportunities employer that values and respects the people who work for us.  Our aim is to be an employer of choice, enabling everyone to reach their full potential.

 

Homes England is committed to protecting the privacy and security of your personal data. For further information please refer to our Privacy Notice which can be viewed here:

 

https://www.gov.uk/government/organisations/homes-england/about/personal-information-charter

 

 

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

 

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed disability confident interview scheme for candidates with disabilities who meet the minimum selection criteria.

Further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.