About the job

Job summary

We’re looking for a Product Manager to work on one of our key products here at DWP Digital – Digital Workplace.

You'll be part of a supportive team where you will work together to design and build the right things.

The role may not be easy at times, but you’ll be well supported, and you’ll get a minimum of 5 days learning and development annually.

DWP Digital is the digital part of the Department for Work and Pensions (DWP).

We build and maintain digital services that enable millions of people to access the help, advice and financial support they need.

We want to be reflective of the diversity of the UK and we have a plan to be fully representative by 2025.

We are proud to be in the Times Top 50 Employers for Women 2022 list and a disability confident employer.

If you are disabled and have any problems or concerns with the application process, email: digitalrecruitment.grs@cabinetoffice.gov.uk

Job description

We are looking for someone who is enthusiastic about product and user centricity, and who is driven to design and build the right thing for the end user.

You will be responsible for making evidence based strategic and tactical product decisions and making key priority calls.

Digital Workspaces provides technical infrastructure, used directly by DWP colleagues and citizens, and by other Digital services.

It does this through seven main Product areas.

There are however several discrete, complex, and often security related products and processes that either operate across these product areas or are in early development.

Some of these have significant operational impact, and need to be owned to ensure they are secure, that processes exist to operate them effectively, that they have excellent user interactions and that there are clear evolutionary benefits and a product roadmap.

You will work closely with the existing Digital infrastructure team, other parts of DWP, and occasionally with external suppliers.

 The role involves:

• Owning the roadmap and strategy for discrete products and sub-products within the digital workplace, working across Workspaces teams to ensure there is a coherent overarching design and operational process.
• Apply product principles to remediate, operationalise, and optimise, processes and sub-products in the Workspaces area.
• Work closely with other teams and experts to ensure alignment. Follow policy intent but be prepared to negotiate when change is appropriate.
• Develop the future vision and roadmap to maximise return on investment.
• Ensure security is paramount in your decision making to protect against external or internal threats.

Person specification

As part of the application process you will be expected to align your application to the Essential Criteria below:

• Experience working within a secure technical infrastructure environment and with multi-disciplinary teams.
• Experience of identifying complex end user needs and translating those into technology and business solutions.
• Knowledge of end user technology and the broad principles associated with Desktop, Access, Identity, and virtualisation.
• Experience of making effective choices based on incomplete information using a range of suitable techniques.
• Have worked across department or functional boundaries to effectively communicate your vision and gain stakeholder buy in
• Experience in developing a roadmap and gaining buy-in so benefits are realised.

If you would like to learn more about the role, please contact isaac.morrison@dwp.gov.uk.

Benefits

• An employer pension contribution of up to 27% For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
  
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Location

Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time.   

Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed 

Hybrid Working

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home.  This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Salary Information

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

Things you need to know

Selection process details

Stage 1: Application

Applications must include:

1. A completed Personal Details application form.

2. A curriculum vitae including education, professional qualifications and full employment history, giving details of key achievements. 

When uploading your CV, do not include personal information or links to any webpages or profiles that identifies you. This means we can recruit based on your knowledge and skills, and not background, gender or ethnicity. Take out references to your name/title, age, sex, email address, postal address, telephone number or nationality/immigration status.

When giving details in your uploaded CV you should highlight your experience in line with Essential Criteria listed in the Person Specification.

When giving details of your redacted CV, you should therefore include details of the work and projects that you have been involved in, and your role therein.

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

Important information

• Please attach your redacted CV as a separate additional document in either PDF or word format.
• If your CV contains any personal details your application may be withdrawn.

Stage 2: Interview

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the Essential Criteria listed in the Person Specification.

Interviews will take place from Mid-February onwards. 

Stage 2: Interview

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the Essential Criteria listed in the Person Specification.

Interviews will take place from Mid February onwards. 

Sift and interview dates to be confirmed.

Further Information

Find out more about Working for DWP

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

A reserve list may be held for a period of 6 months from which further appointments can be made. Reserve list candidates will be posted in merit order by location.

Security Clearance

You must meet the security requirements before you can be appointed. The level of security needed is security check.

For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers. 

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via digitalrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

For further information on reasonable adjustments, terms and conditions and how we recruit visit the How We Recruit page

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.