About the job

Job summary

This position is based Nationally

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

Product Lead (Print & Scan Specialist)

Location: National

Closing Date: 3rd March 2024

Interviews: w/c 18th March

Grade: G7

Salary: National: £54358 - £61585 (which may include an allowance of up to £2517), London: £58847 - £66670 (which may include an allowance of up to £4828) 

Working pattern: Full time, Part time, Flexible working.

Contract Type: Permanent.

Vacancy number: 84556

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We are recruiting for a Product Lead at Justice Digital, to be part of our warm and collaborative End User Compute Services (EUCS) team, and who will be responsible for Print and Scan functions within the MOJ. 

The EUCS team is part of Technology Services in Justice Digital, a modern and diverse workplace that promotes a healthy work-life balance and flexible working options.  They design, deliver and support the core infrastructure and systems that enable End User Compute Services and line of business applications for over 100,000 Ministry of Justice users across over 800 locations. 

As Product Lead for your specialist area, you will manage Third Party commercial service partners who provide a number of services to the MOJ.  The Product Lead will influence and direct their development roadmaps to evolve the offering of internal customers and ensure the core business of printing and scanning continues to function effectively.

You will look for opportunities to evolve current processes and ways of working toward digitisation thus reducing the burden on print with the obvious environmental and financial benefits.  Work with customers and stakeholders across the entire MOJ estate including prisons, courts and tribunal settings, probation offices and headquarter buildings.  Drive commercial benefit from the current managed services and look to in-house elements as we drive efficiency across EUCS.

These are exciting times at Justice Digital. We have a clear vision - to develop a digitally enabled justice system that works simply for its users - and we’re looking for enthusiastic, talented people to help us achieve it.

We’re making things better by building adaptable, effective services and making systems that are simple to use for staff and citizens. It can be challenging but it’s also important and rewarding.

As well as doing interesting work, we’re creating an environment that’s great to work in. We provide the opportunity to work with the latest technologies and offer brilliant training opportunities alongside support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture, and a place where your opinion is valued.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities

• Lead and develop a multi-disciplined team, instilling best practice, setting performance targets and ensuring KPIs are consistently achieved.
• Manage the development and delivery of the product strategy and roadmap, acting as SME with a deep technical understanding. 
• Work alongside the Service Owner and other key stakeholders, in partnership with a Managed Service partner, to ensure operational delivery continues across all areas of the MoJ.
• Prioritise future requirements to create modern and efficient, enterprise-level EUC solutions and services that deliver value for money and enable the Ministry of Justice to meet its operational objectives across the UK.
• Delivering high quality results and decisions, within tight timescales whilst working under pressure and dealing with ambiguity.
• Develop and deliver continuous service improvements and work as part of a multi-functional team to create, refine and prioritise a product backlog of changes and enhancements.
• Discuss requirements with technical and non-technical audiences
• Building and managing effective relationships with stakeholders and third party suppliers and sharing specialist knowledge to support the adoption of the service.
• Review operational ways of working and keep up-to-date progress records on activities.
• Working with internal teams and suppliers to identify resolutions to incidents and problem tickets and utilise this data to improve the product.
• Demonstrate strong understanding of the most modern standards and practices, sharing with the wider team and Justice Digital community.
• Work collaboratively with other areas of EUCS and Justice Digital.

Person Specification

Essential:

• Prior experience expert of your, Print & Scan
• Excellent collaboration and partnership skills, with a proven ability to work as part of a wider technical leadership team. 
• You can identify, communicate and work within constraints. You can challenge the validity of constraints. You can ensure standards are being met.
• You can apply tools, terms and concepts in a variety of ways. You can be flexible, consider new ways of working and adapt to change.  
• Excellent stakeholder management skills at all levels. You can effectively get buy-in from the organisation. You can work with scant information and explain it in abstract terms. You can develop a strategy. 
• Strong troubleshooting experience. You can explain the difference between user needs and the desires of the user. You can champion user research to focus on all users. You can prioritise and define approaches to understand the user story, guiding others in doing so. You can offer recommendations on the best tools and methods to use.

In the Civil Service, we use Success Profiles, a flexible framework, to assess candidates against a range of elements using a variety of selection methods, therefore giving you the opportunity to demonstrate the various elements required to be successful in the role.

At the interview we will be assessing your technical/specialist skills and experience, testing your ability through relevant assessments and asking you questions around the behaviours we require to be successful in this role. The behaviours we assess are:

• Leadership
• Communicating and influencing
• Working together
• Developing self and others
• Changing and improving

Throughout the process we will assess your technical specialist skills and experience on the above requirements.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity, Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• We are committed to nurturing our staff and provide lots of training and development opportunities with learning platforms such as: Linux Academy, O’Reilly, Pluralsight, Microsoft Learning, Civil Service Learning, GDS Academy, etc.
• 10% dedicated time to learning and development with a budget of £1000 a year per person
• Generous civil service pension based on defined benefit scheme, with employer contributions of 26-30% depending on salary.
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app.
• Nurturing professional and interpersonal networks including those for Careers & Childcare, Gender Equality, PROUD and SPIRIT
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite Gym.

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £54,358, Ministry of Justice contributes £15,165 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

How to Apply

Candidates must submit a CV and Supporting Statement (of no more than 750 words) which describes how you meet the requirements set out in the Person Specification above.

In D&T, we recruit using a combination of the Digital, Data and Technology Capability and Success Profiles Frameworks. We will assess your Experience and Technical Skills.

Your application will be reviewed against the Person Specification above by a diverse panel.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on your Product Lead experience will be conducted prior to the sift.

Terms & Conditions

Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements.

If you have any questions please feel free to contact recruitment@digital.justice.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.