About the job

Job summary

The post is based in Transport Scotland’s Concessionary Travel and Integrated Ticketing Unit (CTITU) within the Bus, Accessibility and Active Travel (BAAT) Directorate.  CTITU was established to undertake and oversee the:

• Operation and payments of the concessionary travel schemes• Operation and payments of the Bus Service Operator Grants and / or other operator grants

• Delivery of smart and integrated multi-modal ticketing. The post is within the busy Product, Data and Analysis Team which manages the systems used to deliver the Concessionary Travel schemes and grants and analyses data produced by these systems to ensure data accuracy and system stability.  The post holder will have the opportunity to work across the team gaining skills in data analysis, system support and stakeholder engagement.  The team are looking to expand due to the on boarding of the under 22s free bus concessionary travel scheme and the concessionary ferry vouchers moving to smart.

Job description

1.  Conduct checks on the systems and service desks used in the unit to ensure these are functioning as expected within contractual standards, escalating issues as appropriate. Regularly review open service desk tickets issues and participate in meetings with suppliers to discuss and progress issues where necessary.
2. Work with the Product Development Officer to complete systems and related audit checks in respect of the internal audit programme.  Assist with other aspects of internal audit, including, but not limited to, meeting notes, filing, monitoring outcomes, and record logging. 
3. Work with the Technical Data Assurance Officer, assisting in issue identification and problem solving for technical audits.  Assist with other aspects of the data assurance programme including, but not limited to, filing, mailbox monitoring and responses, standard checks, monitoring outcomes, and record logging.
4.Check reports and monitor data from system suppliers in relation to hotlists and action lists which are integral to scheme technical functionality and controls.  Highlight any issues as appropriate and ensure these are followed up with transport operators and suppliers.
5.Generate reports from systems for use in data assurance checks, ensuring the large volume numerical data is checked, formatted and filed according to agreed processes.  Analyse data reports and be able to identify anomalies and errors while picking out key points of interest.
6.Communicate with transport operators, external suppliers and internal stakeholders.  Build and maintain effective relationships while ensuring required work is completed. 
7. In respect of the Ferries scheme, assist with new smart ticketing reporting, providing information on scheme usage and ensuring the technology being used to support it is working effectively.  Work with the team to support additional scheme or grant reporting as required.
8. Work with members of the Product, Data and Analysis Team to cover standard tasks across the team as required.  Including, but not limited to, filing, mailbox monitoring, police requests, reporting, expenditure logging, budget monitoring and data checking.

Person specification

Essential Criteria1. Ability to extract, format, and analyse information from a range of sources to identify issues and evidence findings and decision making.
2. Experience with numerical data analysis involving large and complex datasets, across a range of data structures and IT systems.
3. Experience of stakeholder engagement, with strong written and verbal communication skills.
4. Ability to apply a concise and methodical approach to problem solving, with a focus on accuracy and attention to detail, and understanding when to escalate issues appropriately.

Benefits

Alongside your salary of £32,140, Scottish Government contributes £8,678 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

Additional Information
To apply please fully complete the application and submit evidence based examples to demonstrate your knowledge/skills (300 words). Remember, your answers should be clear, concise and reflect what actions you undertook. You may want to use the STAR(R) approach to respond to each criterion. 

Important Information regarding Interviews
In recognition of ongoing guidance your interview may be conducted in a virtual/remote setting. All applicants must ensure that they have a suitable space to complete the virtual interview via MS Teams and ensure that Wi-Fi/Broadband capacity will be sufficient to carry both audio and video feeds to undertake the interview.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.