About the job

Job summary

This position is based nationally

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Prisons Onsite Support Engineer

Location: Regional (Specific onsite locations)

London / South East x 2

North West / Lancashire x 1

East Midlands x 2

North East x 1

North Devon / Somerset / South Wales x 1

South Central x 1

Closing Date: Sunday 21st April

Interviews:  w/c 6th May

Grade: HEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: National: £32827 - £35678 (which may include an allowance of up to £61) London: £37174 - £40403 (which may include an allowance of up to £851)

Working pattern: Full time, onsite.

Contract Type: Permanent

Vacancy number: 86023

The Role

We’re recruiting for a Prison Onsite Support Engineer here at Justice Digital, to be part of our warm and collaborative Technology Services team.

This role aligns against Infrastructure Operations Engineer from the Government Digital and Data Framework.

The Prison Onsite Support Engineer role supports IT Technology across all establishments nationally including Launchpad prisons as well as Probation sites. You will be given a designated prison base with the expectation you will also attend other prisons Nationally as required. Depending on where you are based may determine if you need to spend more time in one location due to in-cell technology on site.

The role will involve working on a Prison Site, 5 days a week, between the hours of 10am and 3pm as core, with flexibility on either side for the remaining weekly working hours.  You will spend time working away from your home site due to demand, requiring overnight stays. The role involves supporting site with the fulfilment of local requests and project as well as maintaining hardware and fixing technical problems as quickly as possible for prisoner and staff IT and systems, working in collaboration with suppliers as appropriate.

There will be an occasional requirement to travel to a variety of sites for meetings or to provide cover for regional colleagues if necessary. A comprehensive training package and relevant development opportunities will be available and will include the completion of Launchpad Prisons training which all candidates must be prepared to attend as well as other IT related training.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

As a Prison Onsite Support Engineer, you will:

• Support all users including prisoners and staff 

• Undertake basic hardware fixes. Manage external repairs and replacements of prisoner and staff IT. Maintain useable stock of devices on site for both prisoner and staff IT 

• Rebuild devices and wipe data ready for reallocation of devices to prisoners 

• Install and relocate PC’s, printers and scanners, where necessary, and in conjunction with third party suppliers 

• Provide training and support to site digital teams using Service Now 

• Advocate, train, and support site colleagues to use IT and systems effectively. Support users with best practice guidance for using their core technology tools 

• Stakeholder engagement; build and maintain good working relationships with colleagues, site staff and suppliers 

• Risk management and information assurance; provide support and advice to staff to build risk awareness, report any risks identified in an appropriate way

• Support departments in the prison and HMPPS Digital teams to automate and digitise manual prison processes 

• Manage user complaints, ensuring where possible complaints are dealt with locally where feasible. Ensure complaints are logged and tracked through to completion 

• Ensure adherence to security policies by ensuring secure storage and disposal of IT related assets. Identify and investigate misuses of IT in conjunction with IT Security teams

• Provide advice and guidance to key stakeholders in relation to local contingency planning, ensuring local business continuity plans are up-to-date and relevant 

• Meet your performance and quality objectives to ensure that the success of the overall team key performance indicators, targets and quality controls measures are met 

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

• Change management. You can implement changes based on requests for change. You can apply change control procedures.

• Continual service improvement. You can show an awareness of developing process efficiency and common ways in which processes are optimised. You can support specific activities to improve development processes. You can spot or identify obvious deficiencies.

• Incident management. You can identify and register incidents, gathering the required information and allocating it to the appropriate channel.

• Ownership and initiative. You can own an issue until a new owner has been found or the problem has been mitigated or resolved.

• Service focus. You can take inputs and establish coherent frameworks that work.

• Service reporting. You can collate data from depositories and provide basic reporting.

• Technical understanding. You are comfortable using and learning new technologies. You can show an awareness, and are willing to gain a working knowledge of Microsoft-based solutions such as Azure and Endpoint.

• User focus. You can communicate and engage with users or stakeholders at all levels, to understand their needs and give the best outcome possible.

Willingness to be assessed against  the requirements for SC clearance

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity, Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

Person specification

Please refer to attached Job Description

Benefits

Alongside your salary of £32,827, Ministry of Justice contributes £8,896 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

How to Apply

Candidates must submit a CV and Supporting Statement (of no more than 750 words) which describes how you meet the requirements set out in the Person Specification above.

Candidates who do not submit both a CV and a separate statement of suitability will not be invited to interview.

Within your statement of suitability, please focus on demonstrating how you meet the following essential criteria which are being assessed at the pre-sift or sift stages;

• Technical understanding. You are comfortable using and learning new technologies. You can show an awareness, and gain a working knowledge of Microsoft-based solutions such as Azure and Endpoint.

• User focus. You can communicate and engage with users or stakeholders at all levels, to understand their needs and give the best outcome possible.

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

• Communicating & Influencing

• Managing A Quality Service

• Working Together

A diverse panel will review your application against the Person Specification above.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on your customer/user focus and stakeholder management experience will be conducted before the sift.

These are full time, onsite roles based around the UK.

London / South East x 2

North West / Lancashire x 1

East Midlands x 2

North East x 1

North Devon / Somerset / South Wales x 1

South Central x 1

Candidates will be required to specify their preferred office location (above) at application. Successful candidates will be expected to attend a Prison Site, 5 days a week, between the hours of 10am and 3pm as core, with flexibility on either side for the remaining weekly working hours totalling 37. You may also spend time working away from your home site due to demand, requiring overnight stays.

A location based reserve list of successful candidates will be kept for 12 months, from which further appointments may be made.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

Terms & Conditions

Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact recruitment@digital.justice.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.