About the job

Job summary

The Operations division reports directly to the Chief Operating Officer. The Division comprises of 2 teams.

• Premium and Data Control Team (PDC)

Partnering with key stakeholders within Ops and teams outside of Operations to ensure all UKEF business transactions are accurately recorded and maintained on UKEF’s corporate System, Advanced Commercial Banking system (ACBS).  This team also owns the portal website, workflow system and associated operational relationship management with banks, brokers, exporters and other users of the portal and other digital assets. Also oversee the Bank Delegation Service.

• DL Operations Team

Ultimate responsibility for the Direct Lending portfolio, on a post signing basis, including correct booking of new facilities, accurate processing of drawdown requests, and covenant monitoring)

Job description

This role sits in the Premium Data Control Team (PDC).  The team is responsible for accurately recording and maintaining details of UK Export Finance’s (UKEF) business transactions and international debt agreements on one of the department’s key corporate systems (Advanced Commercial Banking System (ACBS), “a comprehensive commercial lending and trading system of integrated functional modules that support the lending process from deal building through servicing and trading.”).

As a Premium and Data Control Manager, you will also have responsibility for the accurate and timely recording and maintenance of corporate data on ACBS by processing and entering data received from stakeholders.  The job holder will provide support for any investigation of problems (referring to the ACBS System Administrators as required) and the re-entry or amendment to data entries within the corporate system.

This role will primarily be the lead for Change, Short Term Business, and the Service Delivery team.

Identify and lead on Change, identifying processes and procedures that can be streamlined and improved and ensuring traction against continuous improvement initiatives.  

Responsible for working with the other HEO’s to manage the team by helping to prioritise and load- balance across the team.  Work needs to be dealt with promptly to meet the Key Performance Indicator (KPI) and Service Level Agreement (SLA) time frames.

You will also be responsible for assisting in analysing control reports and other data validation checks to ensure all risks are mitigated

The post will have line management responsibilities for at least one member of staff that will require regular catch ups, setting objectives and providing ongoing feedback and performance monitoring.

Should you be successful in this role, there is the opportunity to undertake a Apprenticeship (subject to course availability and candidates existing qualifications).

Person specification

Day to Day

• Ensuring that the work is processed accurately within the agreed KPI and SLA deadlines, escalating to SEO’s where required
• Lead for Short Term and Service Desk ensuring all SLAs and KPIs are being adhered to
• Ensuring robust procedures are maintained and all EO staff are adequately trained and challenged
• Monitoring of workflow tasking systems, working as a team to deal with workloads and priorities to maintain agreed service levels
• Help drive Change within the team by identifying areas of improvement and driving the continuous mindset into the team
• Partner with Stakeholders to build relationships and maintain effective communication between teams
• Manage day to day risks and controls
• Information Manager role – Ensuring that good information management is baked into policies and processes and promoting a culture of good data information governance across the team
• Act as a primary contact for Change related initiatives (including testing new product flows) impacting the team, helping to promote a change mindset

Management

• Actively participate in weekly meetings with SEOs on issues and prioritisation
• Attend project boards/ meetings where required to represent the team
• Responsible for ensuring data accuracy when approving in ACBS
• Responsible for managing staff, including objective settings, regular catch ups, feedback and performance monitoring

This list is not exhaustive; you may be required to carry out additional duties according to business need.

Benefits

Alongside your salary of £37,000, UK Export Finance contributes £9,990 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

You will be invited to complete the online application form.  The application form must be completed by 23.55 on the day of the closing date for it to be accepted.

All applications will be sifted against our minimum selection criteria outlined in the personal specification.

You will be asked in the relevant sections of the application form to provide examples of evidence against a range of the success profiles (refer to appendix 1).  Where applicants are asked to apply with a personal statement, you should fully articulate in 500 words how you meet the essential criteria outlined in the person specification within the Information Pack.

For the initial sift your application will be evaluated against:

• Experience
• Technical
• Behaviours

If you are successful following the sift stage, you will be invited to an initial interview; this will include the following assessment:

• Behaviours/Technical/Experience - a formal panel interview where you will be interviewed across all four behaviours highlighted and your technical ability to successfully carry out the role.
• Technical - a short presentation including the behaviour – Managing a Quality Service (this will be on a topic determined by UKEF and will need to be prepared in advance).

Details of interview panel members will be e-mailed to all successful candidates who are invited for interview.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.