About the job

Job summary

Here at Defence Primary Healthcare (DPHC), we are inclusive and dedicated, working to provide excellent care to our entitled personnel!

We are looking for a friendly, well-organised and adaptable Practice Administrator to join our supportive and welcoming team of healthcare professionals and administrative staff working within the Medical Centre located at Chicksands,although you may be required to provide cover at other facilities within the Combined Practice Network.

The position offers 37 hours per week . Part-time candidates will be considered but due to service delivery requirements it must be on a job share basis as full-time hours need to be covered.

Does this sound like the role for you? If so, we would love to hear from you!

Strategic Command Transformation 

Strategic Command is going through a significant transformation programme which aims to improve the way the Command conducts its business and delivers for Defence and the nation. As a consequence of this, all posts within Strategic Command Headquarters and in time the wider organisation, are/will be subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities.  Throughout, the Command’s transformation programme is committed to following the MOD’s framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Command’s personnel and Trade Unions. 

Job description

The successful candidate will work as a member of the Defence Primary Healthcare (DPHC) Team, which will provide comprehensive, efficient and effective service in accordance with Ministry of Defence (MOD) and DPHC policies and procedures.

Duties include the preparation of notes and statistics before clinics and surgeries.Administration of all medical records for Service personnel and entitled civilians.General secretarial and administrative support to the Practice team.Facilitation of effective communication between patients, members of the Primary Healthcare (PHC) team, secondary care and other associated healthcare agencies.    

Person specification

The main responsibilities include but are not limited to:

• Overseeing the running of clinics, maintaining and monitoring the Practice appointments system. Preparing documentation for all clinics, checking documents after clinics and taking appropriate action and filing away documents promptly.

• Receiving and assisting patients and visitors, directing to others as appropriate.  Handling all general enquiries from patients and others, in person and on the telephone, and takes and records messages for other members of the team.  Processing and distributing incoming (and outgoing) mail
• Supervising the use of the DMICP system by Practice administration team and mentoring users as necessary. Supervising the use of any other Information Systems (IS), staff database, intranet, internet, etc.

For a full list of responsibilities, please check the Terms of Reference document.

Benefits

Alongside your salary of £24,040, Ministry of Defence contributes £6,490 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

The sift will be completed within 5 working days of the vacancy closing date and interviews will be held on a date to be confirmed.

Travel to interview costs will not be reimbursed.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

All employees joining Ministry of Defence who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.  

This post does not offer any assistance with relocation allowances.

This vacancy is part of the A Great Place to Work for Veterans initiative, Making-the-civil-service-a-great-place-to-work-for-veterans  

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact dbscivpers-sgdmsresourcingteam@mod.gov.uk.

Please see the link to our Youtube channel for advice preparing your best responses with some hints and tips on answering behaviour based questions. Hints and tips such as: Your behaviours can be based on situations from work, volunteering or home; match your situation to the behaviour requested and how to use your 250-word limit.  

Defence Medical Services - YouTube 

 As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical.

The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

Please note the salary will be pro-rata where part time hours are undertaken.

The successful applicant will have contact with patients and service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, patients and service users. MOD policy remains aligned with the government position that vaccines are the best way to protect yourself and others from the risk of getting seriously ill/dying from COVID-19 and reducing the risk of spreading COVID-19 to others. We therefore encourage all our employees and prospective ones to be fully vaccinated against COVID-19 subject to any exemptions that may apply. Detail concerning the options available for vaccination against COVID-19, along with information on risks and side effects is available from: Coronavirus (COVID-19) vaccines - NHS (www.nhs.uk) to enable individuals to make an informed decision.

Please ensure you have read all the details in the important information link prior to applying.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.