About the job

Job summary

Trade Finance Division is responsible for developing the UK Smaller Business and Medium Sized Business Market segments to support them to export, through providing guarantees to finance providers and insurance policies to exporters. The division delivers UK Export Finance’s range of short-term products: Bond Support Scheme, Export Insurance Policy, Export Working Capital Scheme, General Export Facility and Bond Insurance Policy.

The PIM Officer role is in the Post Issue Management part of the Trade Finance Division.

Job description

We have one EO role available that is primarily tasked with all post-sanctioning processes and ensures a continuous smooth customer journey for its stakeholders as their chosen products transition throughout their post-issuance lifecycle.

This entails reviewing all associated documentation received from stakeholders and ensuring that all customer record management systems are updated successfully and in a timely manner to allow a smooth throughput of all financial information relating to each associated case.

The successful candidate may also have to assist with the bank audit function for all banks and Financial Institutions.

The PIM team is comprised of the following: -

• Head of Operations, Trade Finance Division (G6)
• Head of PIM (G7)
• Senior PIM Officer (2 X SEO)
• PIM Officer (1 X HEO)
• PIM Officer (1 X EO)

We would expect the successful candidate to operate in a flexible, agile way in line with the Department’s overall ambition of delivering a high-quality service to its customers and stakeholders.  

Should you be successful in this role, there is the opportunity to undertake a Apprenticeship (subject to course availability and 
candidates existing qualifications).

Person specification

The main responsibilities of the post include:

• Assist with the on-going management of existing and new Short Term financial products.
• Identifying training needs and ensuring adequate skills sets are met promptly after employment begins.
• Accurate and timely completion of case documentation including the updating of case management recording systems and databases.
• Liaising with internal & external parties to ensure that accurate data is always provided allowing for reconciliation and recording of all the Customer’s products.
• Being a central point of contact between internal and external stakeholders.
• Ensuring the smooth passage of a case to enhance the customer journey throughout all relevant post issue processes and being adaptable as those processes are redefined through continuous improvement and development.
• Supporting Management’s execution of post issue controls, compliance, and portfolio management.
• Undertaking all the monthly reporting that is required on a timely basis.
• Supporting the HEO & SEO with all business tasks.
• Providing cover for other team members as
• Supporting our Underwriting department with all amendments.
• Supporting UKEF’s Bank Audit programme, as and when required.

This list is not exhaustive; you may be required to carry out additional duties according to business need.

Benefits

Alongside your salary of £34,000, UK Export Finance contributes £9,180 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability, Experience and Technical skills.

You will be invited to complete the online application form.  The application form must be completed by 23.55 on the day of the closing date for it to be accepted.

All applications will be sifted against our minimum selection criteria outlined in the personal specification. In addition to this, applicants will also be asked to complete an on-line ability test, this must also be completed prior to the deadline for your application. 

You will be asked in the relevant sections of the application form to provide examples of evidence against a range of the success profiles (refer to appendix 1).  Where applicants are asked to apply with a personal statement, you should fully articulate in 500 words how you meet the essential criteria outlined in the person specification within the Information Pack.

For the initial sift your application will be evaluated against:

• Experience
• Ability – Numerical test – Deadline to complete is Friday 29th December at 23:55.
• Technical
• Behaviours (you will be required to write a 250 word statement on each):
• Managing a Quality Service
• Delivering at Pace

If you are successful following the sift stage, you will be invited to an initial interview; this will include the following assessment:

• Behaviours/Technical/Experience - a formal panel interview where you will be interviewed across all three behaviours highlighted and your technical ability to successfully carry out the role.

Details of interview panel members will be e-mailed to all successful candidates who are invited for interview.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.