About the job

Job summary

We are recruiting for the role of Police National Computer Operator in our National Business Centre covering the Coventry area.

 

We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures.

 

This role is part of a team based from our office in the National Business Centre in Coventry, with the option to work flexibly and remotely once training has been completed. 

 

We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.

 

We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.

Job description

As a PNC Operator you will contribute to the effective and efficient maintenance and operation of the Police National Computer systems by receiving, recording, processing and disclosing information to a high standard, whilst also responding to enquiries from authorised personnel in accordance with local and national policies.  Should you join us your tasks will include:

 

• Operating the Police National Computer providing information to staff within Cafcass and outside the organisation when required
• Assist in confidential searches and updates 
• Receive and action Level 1 & 2 requests for Police information
• To liaise with local forces and other external stakeholders to ensure that the unit is compliant, responsive and resilient in its duties

Person specification

• A relevant qualification in business administration (e.g. NVQ2)
• Experience of working in a fast-paced administrative role
• Ability to use the Police National Computer systems and other databases
• Confident and capable of using MS Office applications to a basic / intermediate level
• Able to prioritise work in a fast-moving environment with strict deadlines

Benefits

We also know that to join us you want to be rewarded in a variety of ways, including quality time away from work to spend time with those important to you, support to manage your financial present and future, whilst also being trusted to manage your work/life balance. We have an extensive package of benefits that you can find out more about when you click through, including excellent holidays and a generous Local Government Pension Scheme to name just two things.

 

We also understand that you will want to work for an organisation that is both passionate and committed to supporting your wellbeing. As you will find out when you visit our vacancy page, the four dedicated, additional days per year when colleagues are encouraged to spend time focusing on their health and wellbeing is just one of a multitude of ways in which we do this.

Things you need to know

Selection process details

If and when you are ready to apply, our application process is straightforward and quick to complete. You don’t need to complete your application in a single visit, you can start it and come back and amend your responses / update your CV, just make sure you come back before the closing date to submit.

If you are successful within this role, non-Police Personnel vetting will be obtained during pre-employment checks.

Below we have given you an indication of a timetable we are hoping to work towards, although dates are subject to change.

 

Closing date:	28th January 2024
Final Interview:	W/C 5th February 2024

 

We understand that starting a new role is a big decision, and you may require further information before applying.  You can find out more about the role in the Job Description and there is a wealth of information about Cafcass on our Cafcass Careers page.

If you wish to speak with a member of the team for more specific information you can contact Chloe Hearne (chloe.hearne@cafcass.gov.uk) from our HR Resourcing team, providing your contact information and best times / methods to get hold of you.

Whilst we will always try and respond a.s.a.p. we wouldn’t want you to miss the closing date before we are able to. If this is the case, we recommend you apply and as part of your application you can ask questions, and this may allow us to contact you and provide you with the required information that will help you decide if you still wish to be considered.

Finally, in anticipation of your application being successful, you might want to read about the offer and pre-employment checks process.

As part of your application you can highlight any concerns or questions about the pre-employment checks and we encourage all applicants to do so, safe in the knowledge such information will not be shared with individuals involved in the selection process.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.