About the job

Job summary

It is an exciting time for HM Land Registry as we continue on a major transformation programme. HMLR's ambition is to become the world’s leading land registry for speed, simplicity and an open approach to data.

Planning, Delivery and Performance is a new group set up within the Technology and Transformation Directorate (T&T). Within T&T, the Planning, Delivery and Performance team is responsible for understanding future demand and creating and maintaining mixed models of delivery to meet the needs of the business. They are responsible for allocating work to those mixed models of delivery, measuring the relative performance of each model and continuously driving through performance improvements. 

They control how in excess of £50m of investment is spent each year on the delivery of technology solutions. This includes managing the performance of critical third parties through the oversight of commercial contracts. 

HM Land Registry (HMLR) are recruiting for a Planning and Delivery Support Officer to join the Planning, Deliver and Performance Team, who are responsible for understanding future demand pressures on HMLR and creating and maintaining mixed models of delivery to meet the needs of the business. 

You will support the Planning and Delivery Team to ensure the pipeline of work is up to date, there is capability and capacity across the directorate and more broadly across the business and the strategic workforce plan is updated to support business need.

Job description

The role includes administrative, coordination, and basic financial administration duties. You will have responsibility for enabling the administrative systems of the Planning and Delivery team and ensuring an exceptional standard of service is maintained.  You will lead collaboration with delivery to support and coordinate monthly information required by the business.  

Main Duties: 

• Responsible for the delivery and co-ordination of the staff time allocations process each month.
• Responsible for liaising with the wider delivery team and coordinating quarterly planning activities.
• Manage regular commissioning of key information from senior stakeholders ensuring all relevant parties are aware of reporting schedules, information is gathered in a timely manner, and potential delays or issues are identified early on so that mitigative action can be taken.
• Responsible for regular and one off meetings - including diary management, meeting room management, minutes are taken and circulated and action points are followed up with relevant stakeholders. 
• Administrative support for the wider planning and delivery team, ensuring all are aware of deadlines and urgent matters requiring attention. 
• First point of contact for the Planning and Delivery Team - inbox management, responding to queries. 

Attendance at meetings and conferences across the HM Land Registry estate and at other locations will be a feature of this role, including occasional overnight stays. You will need to be flexible with your working hours to meet business requirements.

HMLR believe that a blended approach to where you work that enables some time working from home, as well as in the office may give you an improved experience and has clear business benefits, but generally we expect everyone to typically spend at least 60% of their working time in the office. 

Please see the attached candidate pack for a full job description. 

Person specification

To be successful you will be able to demonstrate a proven track record of team working, and you will be an excellent communicator with experience of stakeholder management across all levels.  You will have excellent organisational skills, with the ability to work at pace, across several different activities.

You will be a self-starter, who can remain calm under pressure and understand how your role fits into the wider organisation objectives.  You will have a good eye for detail and be able to interpret data to make informed decisions.  

You will be proficient in MS Office and have experience of the use of MS Excel.

Benefits

Alongside your salary of £29,484, HM Land Registry contributes £7,960 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

To apply please complete the short application form and sit the Civil Service Judgment Test.  If you pass the test, you will be invited to complete the full application where you will be asked to copy/paste your CV including your skills, career history and qualifications. 

You will also be asked to complete a Personal Statement section (in up to 750 words) and this should demonstrate how you meet the below Essential Experience criteria from the job description.  

• Proven track record of collaborative working and strong communication skills to a variety of colleagues, including Senior Leaders.
• Practical knowledge and experience of making the best use of information to interpret data and make effective decisions
• Self-motivated and able to self-direct, with appropriate support.

Please note in a case of high application numbers we may sift on the lead criteria: 

• Proven track record of collaborative working and strong communication skills to a variety of colleagues, including Senior Leaders.

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.

The sift will take place once we have received your application and if successful at shortlisting stage, you will be invited to attend a virtual, blended interview, which will be held through MS Teams week commencing 15 January 2024. 

The blended interview will test the behaviours, remaining experience on the job description and strengths.  We want to hear your first, unrehearsed, natural response to strength questions, and so we don’t advertise which strengths are being tested. The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working.

Candidates may refer to notes within their video interview but they should be used as a prompt only.

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.
If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

You can find more information on how we use your personal data on our website

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.