About the job

Job summary

We encourage applications from a diverse range of candidates   

At DfE, we are proud of the commitment we make to diversity and inclusion and of the progress we have made. We have active & vibrant staff networks, special leave policies and workplace adjustments put in place for those who need them. We are continuing to build a diverse DfE, in an inclusive environment which nurtures and realises potential in all, at all levels.  

Equality and Diversity - Department for Education 

These are exciting times at the Department for Education. We are transforming to become a user centred organisation.

The Education and Skills Funding Agency (ESFA) ESFA plays a meaningful role in delivering the Department for Education’s (DfE) key objective of striving for world-class education, training, care for everyone whatever your background.

Data Science is a fast-paced data service providing services to the ESFA, the Department for Education and the Education sector.

The Data Collections and Digital Service team supports post-16 data flows into ESFA via accessible online digital websites.  Focus is on timely high-quality information supporting internal and external stakeholders’ business decisions. Our primary area is the post-16 sector (Further education including colleges and smaller private education providers), covering funding, performance monitoring, audit, and policy development, amongst other areas.  We run a suite of digital services designed to simplify and reduce burden on education providers we fund, modernising our approaches based on feedback and support for government policy, with investment to develop services that can exploit digital identity, improving outcomes for individuals and the wider economy.

We are looking for an enthusiastic Performance Analyst to join the Submit Learner Data Team (SLD).  They will help to ensure the smooth running of the service.

This service supports data collection in the further education sector, collecting learner, staff and funding data from FE providers. The service calculates funding and disseminates data downstream for funding, payments and MI purposes.

Job description

• Responsible for the performance analysis of online data collections and helping the project team measure and assess outcomes, for example: what good looks like and how it will be measured
• Help to plan and ensure project delivery, finding opportunities to share information with the project team and business stakeholders
• Identify technical problems and work with the development team to resolve issues.
• Maintain and develop technical documentation to provide transparency and maintain a knowledge base across the team.
• Carry out activities in incident (Service Desk), problem, and change management and continual service improvement processes and output
• Provide technical expertise for applications
• Work collaboratively with internal and external stakeholders to determine business processes and ensure these are followed and regularly reviewed
• Work collaboratively with internal and external partners to understand and meet business requirements
• Maintain knowledge and awareness of Service Management and principles of managing a service
• Managing communications with internal and external stakeholders to ensure they are informed of issues, system maintenance and system improvements.

Person specification

Essential criteria

• Experience in incident and problem management through to resolution
• Knowledge or experience of testing applications
• Knowledge or experience of working with development teams as a business stakeholder
• Ability to apply continual improvement to your work
• Ability to create and maintain strong working relationships with customers
• Knowledge of project management eg: Agile ways of working
• Experience of working within a data discipline or working with data, involving the querying of data using query languages
• Strong oral and written communication skills

It is desirable that you have:

• Experience of working in the education and skills sector
• Strong Microsoft Office skills
• Experience in change management from request through to application.

Desirable criteria will only be assessed in the event of a tie break situation to make an informed decision.

Benefits

Applicants currently holding a permanent post in the Civil Service should note that, if successful, their salary on appointment would be determined by the Department’s transfer / promotion policies.

As a member of the DfE, you will be entitled to join the highly competitive Civil Service Pension Scheme, which many experts agree is one of the most generous in the UK, with an average employer contribution of 27%.

You will have 25 days leave, increasing by 1 day every year to a maximum of 30 days after five years’ service. In addition, all staff receive the King's Birthday privilege holiday and 8 days’ bank and public holidays.

We offer flexible working arrangements, such as job sharing, term-time working, flexi-time and compressed hours.

Most DfE employees will be working a hybrid pattern, spending at least 60% of their time in an office or work setting. Changes to these working arrangements are available in exceptional circumstances but must be agreed with the line manager and in line with the requirements of the role. 

Travel to your primary office location will not be paid for by DfE, but costs for travel to an office which is not your main location will be covered.  

As an organisation, which exists to support education and lifelong learning, we offer our staff excellent professional development opportunities.

Things you need to know

Selection process details

Application

As part of the application process, you will be asked to complete a CV and a personal statement.

Your CV should cover details of education and training and professional qualifications, employment history, as well as giving details of relevant skills and experience related to the role.

Your personal statement (maximum 1,250 words) should include details of how you meet the essential criteria as detailed in the person specification section.

Interview

Candidates that successfully pass the sift will be invited to interview the week commencing 29 January 2024 via Microsoft Teams.

At the interview you will be asked to deliver a 10 minute presentation (subject to be sent to candidates with invitation to interview) with additional questions to cover your skills and experience.

Other Information 

We reserve the right to raise the minimum pass mark in the event of a high volume or strong field of candidates. 

Please be aware that this role can only be worked in the UK from the location options provided and not from overseas. 

The government is committed to supporting apprenticeships, enabling people to learn and progress in a role whilst earning. We want to monitor the number of people who have completed apprenticeships who are now applying to progress further in their career and are asking this question to all candidates, on all vacancies. You will be asked a question as part of the application process about any previous apprenticeships you have completed. Your response to this question will not affect your application and it is not a requirement of the role to have completed a previous apprenticeship.    

DfE cannot offer Visa sponsorship to candidates through this campaign. DfE holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify. 

If successful and transferring from another Government Department a criminal record check maybe carried out. 

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Department of Education of your intention by emailing Pre-Employment.Checks.DFE@education.gov.uk stating the job reference number in the subject heading. 

Department for Education do not cover the cost of travel to your interview/assessment unless otherwise stated. 

A reserve list may be held for a period of 6 months from which further appointments can be made. 

Candidates will be posted in merit order based upon location preference. Where more than one location is advertised you will be asked to state your preferred location. 

New entrants are expected to join on the minimum of the pay band. 

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

Terms and conditions of candidates transferring from ALBs and NDPBs 

Bodies that are not accredited by the Civil Service Commission and are not able to advertise at Across Government on Civil Service jobs will be treated as external new starters and will come into DfE on modernised terms and conditions with a salary at the band minimum. 

Bodies that are accredited by the Civil Service Commission but do not have civil service status will be offered modernised terms and will not have continuous service recognised for leave or sickness benefits. Salaries should be offered at band minimum, but there is some flexibility where this would cause a detriment to the individual. 

Bodies that are accredited by the Civil Service Commission and do have Civil Service status will be treated as OGD transfers. Staff appointed on lateral transfer will move on to pre-modernised DfE terms (unless they were on modernised terms in their previous organisation). Staff appointed on promotion will move on to modernised DfE terms. Staff will transfer over on their existing salary (on lateral transfer) and any pay above the DfE pay band maximum will be paid as a mark time allowance. Staff moving on promotion will have their salaries calculated using the principles set out in the attached OGD transfer supplementary information. 

Reasonable adjustment 

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should: 

Contact Department of Education via centralrecruitment.operations@education.gov.uk soon as possible before the closing date to discuss your needs. 

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional. 

Any move to Department for Education (DfE) will mean you will no longer be able to carry on claiming childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/ 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.