About the job

Job summary

We are looking for a People Services Team Leader to lead the delivery of our People Service Desk providing a first line response service to enquiries from across the organisation, deliver all transactions relation to employment contracts and to ensure delivery of our monthly payroll. 

The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people’s lives, the communities where they live and the economy.

We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services. 

 

For further information on the Planning Inspectorate, please see the information pack attached. You can also view our careers page at Civil Service Careers

Job description

All of the people who work at the Inspectorate are critical to our ability to deliver high quality, timely and cost-effective planning decisions that affect every community. And to ensure this happens our small People Services Team aim to provide a high quality service ensuring queries are resolved, contractual changes are processed accurately and our payroll activities are completed in a timely manner. 

To do this well, we need someone who understands all disciplines of HR and how they interact and embraces technology and data to simplify processes, ensure efficiency and quality, and puts dealing with people as the focus of activity. Our team leader needs to be a good leader, supporting people to develop and to create a highly productive team dealing with high volume and high levels of accuracy, acting as a point of escalation to solve problems and complex issues whilst, at all times, ensuring there is no loss of public money through poor process. 

In a typical day, you will be monitoring incoming work/queries through our service desk, ensuring they are appropriately prioritised and allocated to relevant teams, monitoring the quality of the teams work and building a high-quality knowledge base of practical information for the team and line managers. In a typical week you will be involved in working with teams across the people function, the wider business and outside of the Inspectorate to review processes, implement new services to support line managers, develop the delivery of training on our people systems, or you may be running our payroll data for our payroll provider, or conducting post payroll checks to ensure accuracy. 

For full information on the role and assessment process please refer to the candidate pack attached. 

Office Attendance 

All of our office-based roles are contractually located at Temple Quay House in Bristol. We encourage office attendance to foster collaboration, conversation, group creativity and employee wellbeing. You will be expected to attend Temple Quay House at least 12 times a year. Depending on your role, you may be required to attend more often than 12 times a year either permanently or temporarily to ensure we deliver our services in the most efficient and effective way for our customers. If you would like to discuss our Office Attendance in more detail, please contact us at PINS.Recruitment@planninginspectorate.gov.uk

Person specification

Essential Criteria

• Experience of line managing an HR team to be high performing through inclusive practices.
• Highly IT literate with experience of MS Office/databases and an in-depth experience of managing an HR system preferably SAP.
• Experience of working in an HR Service Desk delivery model and delivering a business focussed HR service
• Strong knowledge of general HR practices and employment law a practical problem-solving approach to all HR issues with a continuous improvement mind set
• Strong planning and organisational skills with the ability to judge priorities whilst working on multiple projects, and attention to detail particularly with data
• CIPD qualified to level 5 or equivalent or a willingness to study towards this qualification

Desirable Criteria

• Knowledge of GDPR legislation.

Benefits

Alongside your salary of £35,592, Planning Inspectorate contributes £9,065 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Application 

Complete the online application form on Civil Service Jobs which requires the following information: 

• A CV: The CV section is an opportunity for you to detail your career history. It should outline the jobs you have done, the length of time you were employed within each role and a brief description of your role, responsibilities and duties which demonstrate relevance to the role you are applying for against the essential criteria. You must type, or ‘copy and paste’ into the text box called ‘Employment History’ within the online application. You cannot attach a copy of your CV.
• A Personal Statement (1000 words max): The personal statement allows you to outline your suitability for the role in more depth, expanding on your CV evidence. It is an opportunity for you to provide evidence against the essential criteria listed within the candidate pack on the Person Specification page and link your answers to the listed Success Profile elements we are also assessing against. 

We will assess your application on the evidence you have provided against the Essential Criteria and Success Profile elements detailed in the Person Specification in the candidate pack. 

In the event of a large number of applications, a lead sift may take place.  The following point will be used as the lead criteria when shortlisting if this happens, and if you do not meet the minimum standard the rest of your application will not be assessed. 

• Experience of line managing an HR team to be high performing through inclusive practices. 

All shortlisted candidates will be advised of the outcome shortly afterwards. 

Interview 

If you are shortlisted, you will:

• Be asked to attend an interview to have a more in-depth discussion about your experience and suitability for the role
• Interviews will be a blend of behaviour, experience and technical questions 

Candidates who are successful at shortlist stage will be sent full assessment requirements with their interview invitations. 

Other Information 

Shortlist Date: w/c 19th February 2024

Interview Date: w/c 26th February 2024   

Interviews are currently being completed remotely using Microsoft Teams. We would like to reassure candidates that the virtual interview will not be recorded (or retained) within the Planning Inspectorate, other than usual interview protocol and in line with the Civil Service jobs Privacy notice. 

We encourage all candidates to make themselves familiar with the role and what we will be assessing you against which is detailed in the Person Specification. 

The Planning Inspectorate is committed to finding the right person for the job. We recruit using Success Profiles and consider the criteria you will need to demonstrate to be successful for the role, by doing this we are pushing up performance, diversifying our workforce and creating an inclusive culture. 

ID and Documents

If specific qualifications/memberships are essential for the role and you are successful, you will be asked to provide accurate scanned or photographed images of the qualifications/memberships that you listed on your application prior to your start date. 

We must check that any successful candidates are allowed to work for the Civil Service before we employ them. If successful, you will be asked to do a right to work check using identity document validation technology (IDVT) through the services of an Identity Service Provider (IDSP), Civil Service Jobs.  If we are unable to confirm your right to work and through the IDVT we will need to do a manual right to work check using original documents with you in person. 

Visa Sponsorship

The Planning Inspectorate cannot offer Visa sponsorship to candidates, we do not hold a Visa sponsorship licence. 

Disability Confident Interview scheme

The Civil Service embraces diversity and promotes equal opportunities. We run a Disability Confident Interview scheme for candidates with disabilities who meet the minimum selection criteria for the job. 

To be considered for an interview under the scheme you must:

• have a disability defined by the Equality Act 2010
• provide evidence in your application that you meet the minimum criteria in the job description
• meet all of the qualifications, skills or experience defined as essential 

While we will endeavour to provide you with all the appropriate information, you are the expert on your specific requirements so if you require any adjustments, you should consider the information provided about the assessment process in the candidate pack and then:

• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. The earlier and more clearly you tell us what you need and why you need it, the more likely we are to be able to accommodate you in a timely fashion. 

All Planning Inspectorate colleagues must meet the baseline personnel security standard (opens in new window). This is a series of basic security checks to confirm identity and employment history.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.