About the job

Job summary

We are seeking an experienced People Services Co-ordinator to join our team in Birmingham, on a fixed term contract. As the People Services Co-ordinator, you will contribute to continuity of business as usual activity, as well as supporting People Services with one of our main corporate priority deliverables, implementation of a new corporate HR and Payroll system. We would like the role to start February/March 2024 to enable a handover from the existing People Services Co-ordinator.

Job description

You will be responsible for providing excellent service to managers, colleagues and suppliers to coordinate the processes involved in payroll, recruitment, on-boarding, contract production and learning events. You work as part of a team to ensure that services are delivered efficiently, making this a great place to work. You will be part of the broader People Services team delivering joined up service delivery, advice and solutions in line with our strategic objectives.

What you will deliver (Responsibilities):

It’s about excellent People Services: You will be responsible for responding to all first line queries via our dedicated support request service. You will administer payroll, respond to pension and benefit related queries, co-ordinate on-boarding activities, the production of contracts and accuracy of people data held within our people systems.

It’s about great customer service: You will be responsible for co-ordinating and organising information, people and suppliers. You will support the L&D team with the general administration of training events, plus specifically the general ongoing administration of the Learning Management System. You will also support the administration of recruitment services and be a key point of contact for new employees.

It’s about analysis, information and improvement: You will deal with system maintenance throughout the employee lifecycle as well as issue diagnosis/problem solving on systems. You will explore problems, test solutions and rectify or escalate as needed.

It’s about raising standards: You will contribute to changing the way services are delivered to make them efficient and effective. You will contribute to the improvement of process and technology. You will develop yourself and identify opportunities for continuous improvement.

It’s about teamwork: You will help create a great place to work by supporting colleagues to achieve results, working effectively as a team. You will support the day-to-day work of the team to ensure services can be delivered to meet the required standards as well as participate in projects and ad hoc people activities as required.

It’s about making this a great place to work. You will role model our Ways of Working and will support the development of knowledge and confidence relating to people services across the organisation to make it a great place to work

Person specification

Key knowledge, skills and experience:

- Experience within administration, ideally associated with Payroll, Recruitment, Training and HR processes
- Some experience of working with HR Information Systems (such as Sage and iTrent)
- Highly organised and able to work efficiently with tight deadlines, prioritising as required
- Good level of Microsoft Office skills
- Excellent written skills
- Accuracy and an eye for detail
- Experience of organising events
- Experience of working with a wide range of customers and external providers.
- Excellent communication and team working skills.
- Excellent customer service skills.

Our Ways of Working:

Outcome-focused: We put consumers at the heart of everything we do. We take responsibility for an issue and moving it forward. We deliver results through working collaboratively.

Reaching for ways to improve: We encourage feedback and ideas. We are committed to continuous improvement and are open to trying different ways of working. We celebrate successes and take responsibility when things go wrong.

Respectful: We recognise every colleague’s contribution.
We give each other timely constructive feedback. We all encourage challenge.

Communicate well: We are clear and concise. We listen and check our understanding. We explain the reasons for decisions.

Making this a great place to work: We all help to make the Commission a great place to work. We value and support each other. We demonstrate a positive attitude.

About Us

Set up under the Gambling Act 2005, the Gambling Commission is committed to safeguarding the public against any detrimental impact brought about by gambling. We do this by keeping crime out, protecting children and vulnerable people and ensuring the commercial gambling industry is run fairly and openly. We work with the legal system, the public health system, community groups and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible.

The closing date for this role is Monday 12th February 2024.

PLEASE NOTE: ensure you have the right to work in the UK before applying. We are unable to provide sponsorship for visas currently.

Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.

We reserve the right to change the closing date depending on the number of responses received. Please submit your application as soon as possible to ensure it is considered in the selection process.

As the regulator of the National Lottery, there are some roles within the Commission that are prohibited from playing the National Lottery. This does not affect your family playing. We will let you know at interview if the role you have applied for is on the Prohibited List.

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%
• A minimum of 26 days paid holiday per year (paid holiday will be pro rata for part time colleagues)
• Paid holiday increases to 29 days after 2 years of continuous service.  There is an option available to buy up to 5 additional days holiday through our Annual Leave Purchase Scheme.
• You are able to spread the cost of your travel (over 10 months) with a Season Ticket Loan.

Things you need to know

Selection process details

Please apply via our Careers Website.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.