About the job

Job summary

Are you looking for a job at the heart of Scottish public service, making a difference every day to half a million essential workers? Can you be part of a vital team, supporting the pension administrators who ensure our members receive accurate pension information and payments and delivering scheme reform?

The Scottish Public Pensions Agency (SPPA) is an Agency of the Scottish Government.  Our principal role is to administer the pensions for employees in the National Health Service, Teachers’, Police and Fire-fighters’ pension schemes in Scotland. The Agency administers these public service pension schemes on behalf of Scottish Ministers with an annual pension spend to over 200,000 pensioners of more than £2.5 billion.

We are recruiting up to 18 Pension Administration Support roles in our existing customer service teams.  These are Fixed Term Appointments for 18 months.

Job description

• Assist the collation and processing of customer information accurately and securely, maintaining member and scheme records in compliance with all data regulations

• Undertake data entry, systems filing and indexing, and storage of all member applications and third party requests efficiently in compliance with the service levels adhered to by the pension administrators and officers within the relevant pensions area.

• Receive, evaluate, analyse and prioritise customer requests, assessing information across multiple schemes, indexing all incoming mail (including information received through digital sources) into the correct workflow and directing inquiries to appropriate area.

• Identifying priority/urgent casework or customer queries, allocating to the most appropriate area within the Agency to ensure an efficient and accurate response within agreed timescales.

• Use MS Office and in-house administration systems.

• Support pensions administrators and officers in provision of data entry and collation to enable them to make accurate decisions or referring the enquiry to the appropriate area within the Agency. 

Person specification

No specific qualifications required for this post.

Essential Criteria
1. Communicating confidently producing accurate numeric and well-structured written work.
2. Ability to work as part of a team, maintaining good working relationships and contributing to the teams overall performance.

3. Good organisational skills with the ability to prioritise and plan work, and deliver a high level of customer service.

4. Confident in using IT systems to manage, source and present information clearly and concisely.

Benefits

Alongside your salary of £25,235, Scottish Government contributes £6,813 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

Sift and Interview dates TBC. Please apply using the link provided

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.