About the job

Job summary

Information & Technology Services (iTECS) is a Division within Scottish Government and part of Digital Directorate. It is headed by the Chief Information Officer and has responsibility for:  

 

• Delivering corporate ICT (Information and Communications Technology) (Information and Communications Technology) and information services for Scottish Government;  
• Delivering shared ICT services (SCOTS Connect) to paying customers across the central government community in Scotland – shared services customers now make up around 50% of the 22,000-user base;  
• Protecting Scottish Government’s information and ICT assets;  
• Contributing to the delivery of Digital Public Services by ensuring that our people and businesses are making the most of the digital opportunity; and that ICT public services are customer-centric, collaborative, integrated, efficient, and continuously improving by making best use of digital technology. 

iTECS provides IT support services for over 100 applications used by the Scottish Government and its Agencies on the SCOTS network. The range of applications supported include critical corporate applications such as Oracle E-Business Suite (SEAS and E HR), Electronic Records and Document Management (ERDM), Time & Attendance system and Ministerial Correspondence Systems.  

 

The O2C (Tax & Cash Management) Lead role sits within a new Digital Operations team and reflects a change in iTECS responsibilities to provide technical and operational support to an expanding list of digital platforms and services, including the migration of the SG’s current HR and Finance systems to the Oracle Cloud/Fusion Platform.  

 

HOW DOES IT FEEL TO WORK HERE?  

  

*** Gillian Blair, Senior Application Support Administrator *** 

  

“I have worked in the Digital Operations Knowledge Team for approximately 7 years, supporting systems such as ERDM, the PQ Tracker and MS OneNote. We work well together as a team and support each other while helping staff across the Scottish Government. Candidates will be joining ITECS at an exciting time as we start to adopt the Cloud First approach.” 

 

 

Hear from colleagues discussing Digital Careers at Scottish Government.  

Job description

HOW WILL I SPEND MY TIME? 

You will lead on all aspects of working within Oracle Cloud Solutions, Finance (O2C) Accounts Receivable (AR), Advanced Collections (AC) and Cash Management (CM). You will be responsible for liaising with respective subject matter experts within Finance to ensure appropriate technical solutions are configured, implemented, and tested in UAT (User Acceptance Testing) environments prior to sign-off and release to the production environment.  

You will liaise with other technical team members, Finance and Corporate Hub colleagues to ensure config changes, fixes and releases are deployed in a controlled, consistent manner. You will have line management responsibilities for others supporting ERP and EPM modules.  

You will also work closely with Oracle, creating and managing service requests as required to resolve issues as they arise. With existing digital skills, the postholder is likely to be, or quickly become, someone with deep Oracle Fusion ERP and EPM knowledge, focussing on Oracle Cloud Solutions, Finance (O2C) Accounts Receivable (AR), Advanced Collections (AC) and Cash Management (CM) modules in particular. 

• Work within and manage a team of Oracle ERP and EPM module technical leads ensuring technical skills are developed and maintained to support Oracle Fusion. 
• Build and maintain a deep understanding of Oracle Cloud Solutions, Finance (O2C) Accounts Receivable (AR), Advanced Collections (AC) and Cash Management (CM) modules with a view to providing technical and functional subject matter expertise.  
• Work closely with the Technical Delivery Manager and other team specialists to ensure successful configuration outcomes and report progress for ERP and EPM support and development.  
• Work with business leads to understand user stories and lead corresponding design, configuration & testing for enhancements.  
• Manage and resolve incidents and work with Oracle and other third parties to resolve incidents as required ensuring ITSM tool is updated to reflect progress.  
• Document technical and non-technical requirements and update configuration workbooks, standard operating procedures and other knowledge management articles as required.  
• Support the Oracle quarterly change and release management process.  
• Represent the Oracle Fusion technical team on various fora and boards as necessary, providing Finance (O2C) Accounts Receivable (AR), Advanced Collections (AC) and Cash Management (CM) expertise. 

Person specification

WHAT IMPACT WILL I HAVE

After a successful year you will have played your part in the successful launch of our new Oracle Cloud platform ensuring the support, development and maintenance of Oracle EPM and ERP is robust and well managed. You will have worked with business areas to define requirements and implement solutions and work with other Oracle Cloud technical team members and other stakeholders to ensure maximum value for money for the public purse.  

 

COMPETENCIES 

• Communications & Engagement
• People Management
• Analysis & Use of Evidence
• Improving Performance

If invited to any interview or assessment the panel will be looking for evidence of how you meet the above competencies. More details on these are available in the Person_Specification_Band_B_Updated_9.9.22_PDF 

1. Functional knowledge in Oracle Cloud Solutions, Finance (O2C) Accounts Receivable (AR), Advanced Collections (AC) and Cash Management (CM)  
2. Configuration of Accounts Receivable, Advanced Collections and Cash Management. 
3. Process knowledge of SSP, Proc, AP (Added Pension), Expenses AR, AC and CM.  
4. Experience of integrating and configuring Oracle Scanning solutions Web centre imaging and scanning.  
5. Configuration of OOTB reporting tools OTBI, FRC and knowledge of standard reports. 
6. Preparation of functional specs for integration and reports.

Benefits

Alongside your salary of £36,585, Scottish Government contributes £9,877 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

WHAT WE CAN OFFER YOU 

  

A meaningful and rewarding career, a collaborative culture and support for your career goals, while promoting a healthy work-life balance. We offer a valuable range of benefits to attract, develop and retain the best talent. These include: 

 

• Salary between £36,585 to £41,834 
• £5000 Digital (DDaT) Pay Supplement after a 3-month qualifying period *** 
• Generous Pension Scheme with employer contribution of 28.9% 
• Flexible working arrangements including compressed hours and flexi time, with potential to accrue up to 4 days off a month. 
• 36.5 Days Annual Leave - including public and privilege holidays. This increases to 41.5 days after 4 year service.  

*** Digital (DDaT) Pay Supplement: 

This post attracts a £5000 DDaT pay supplement after a 3 months DDaT competency qualifying period. Pay supplements are temporary payments and are subject to regular review.  

  

To learn more about our full range of benefits, please visit our career's page  

 

REMOTE WORKING  

 

We operate a flexible location policy, with a contractual named base in Scotland of Saughton House (Edinburgh).  

  

Currently the team is working on a hybrid basis typically spending two days a week at their office. If preferred, you can of course spend more time working at the base office (or an alternative Scottish Government office subject to availability). Discuss preferences with line manager about balance of home/office working as there is flexibility. Commuting costs to the named base office are not reimbursed.  

   

While staff are assigned to the base office, there may be a need for travel to other Scottish Government offices/other locations depending on assigned work. 

 

HOW TO APPLY  

  

The Closing Date for applications is Sunday 12 May 2024 (23:55) 

 

To apply please submit the following using our online application process: - 

  

• A CV (no longer than two A4 pages) setting out your career history, with key responsibilities and achievements, with particular reference to the essential criteria 
• A Personal Statement (no longer than 750 words) explaining why you consider your personal skills, qualities, and experience suitable for this role, with particular reference to the essential criteria. 

  

When reviewing your application, we will be assessing your career history and achievements against the essential criteria for the role. We are looking for examples of things you have previously achieved or your knowledge in a particular field which are relevant to the role. Please review and download links below for further guidance and support with your application. 

  

USEFUL LINKS 

  

How to Apply - Digital Jobs 

DDaT_Recruitment_-_Further_Information 

  

Any questions or issues during the process please email digitalcareers@gov.scot     

  

We are unable to progress applications which fail to provide clear evidence of meeting the essential criteria in their CV and Personal Statement. 

  

Diversity and Inclusion  

  

Delivering a successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives, and backgrounds of everyone in Scotland in our work.  

  

We welcome applications from candidates of all backgrounds, and work to ensure a positive recruitment experience where everyone is treated fairly, and with respect regardless of the outcome.  

  

It’s not essential to be in a similar role right now. You may be working in another field or returning from a career break - the experiences you have gained through this can bring fresh perspectives to our teams and work. 

  

  

What happens if I am unsuccessful?  

  

We greatly value the time and effort taken in applying to Scottish Government. If following interview and completing our full assessment process, you are not successful we may be able to offer alternative positions. 

  

Firstly, candidates meeting all criteria but scoring lower than appointed candidate(s) are placed on a reserve list for 12 months. If a matching role is identified, we are able to offer this position without the need for further assessment.  

 

Secondly, on occasion a lower grade post may be offered to suitable candidates. Any offers are made in merit order and in line with Civil Service Commission principles on the basis of fair and open competition. 

  

The Scottish Government is a diverse and inclusive workplace, and we want to help you demonstrate your full potential whatever type of assessment is used. If you require any adjustments to our recruitment process, please let us know via  ScottishGovernmentrecruitment@gov.scot  

  

As part of any recruitment process, Scottish Government and associated public bodies collects and processes personal data relating to job applicants and applicants for public appointments. 

  

Personal information you provide in the recruitment process will be made available to Scottish Government and our additional data processors. 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.