About the job

Job summary

PSD are looking for a Communications Operator who has experience of working in a Security Control Room/Security Operations Centre (SOC) environment. This is a pivotal role supporting and engaging with both operational and support staff and managers in PSD. Your role is to ensure their safety and the security and protection of an iconic building and its wider estate.

Daily duties will include monitoring incidents and dispatches, making effective decisions in terms of deploying security resources and keeping security officers up to date via a personal radio system. You will be continually offering advice and guidance to operational teams as well as dealing with incoming calls which can be contentious and of a difficult nature.

You will be required to work with key stakeholders from Parliamentary Estates Team, PSD Managers and Staff, Parliamentary Digital Service, Serjeant at Arms and Black Rod’s Department, Members and their staff, Metropolitan Police Service, and Local Authorities.

Job description

Some of the responsibilities for this role include:

• Deal with requests for information, providing consistently high levels of customer service and applying PSD policy.
• Assess reports from officers at incidents and call for further information as necessary, escalating as required.
• To implement effective deployment of security officers by efficiently distributing relevant information to via a personal radio system.
• To create and manage the completion of incident logs.
• To monitor incidents on CCTV ensuring that personal use of systems comply with responsibilities under the Data Protection Act, Computer Misuse Act and CCTV operating procedures.

Person specification

To be successful in this role you will demonstrate:

• Excellent communication skills, both verbal and written, with the ability to produce clear, concise and accurate reports.
• The ability to work effectively as part of a team, positively influencing the way the team works together, upholding the principles of diversity, equality and inclusion, ensuring that everyone is, at all times, treated with dignity, courtesy and respect.
• Sound understanding of the principles of security and excellent observational skills.
• Good working knowledge of IT systems, despatch and incident management systems and basic Microsoft Office packages.
• The ability to work calmly and effectively under pressure, to assess risks, prioritise issues and to take ownership of issues.

Benefits

Alongside your salary of £29,150, House of Commons contributes £7,870 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

Application Form - If you would like to apply for this role, please submit an application providing evidence against criteria 1-5 in the Job Description. 

More information on the role and the full criteria can be found in the Job Description. 

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.