About the job

Job summary

Ofgem works on behalf of energy consumers to ensure that every household and business in GB can rely on a safe and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve. Whatever your role, you’ll be playing your part in creating new energy solutions that are great for customers, and great for the environment.

The Operational Delivery profession helps Ofgem deliver its priorities by administering efficient and trusted services designed around user need; controlling and managing operational risk; providing assurance; and delivering improved outcomes for the customers, stakeholders and colleagues we support.

This opportunity will suit someone with previous experience of leading an operational team; who is adept at identifying and realising improvement opportunities; and who can get the very best from others. It’s a chance to work on one of our high-profile renewable energy schemes and playing your part in decarbonising the GB energy supply. As well as the day-to-day operational management of the team, you will also take primary responsibility for risk and issue management and reporting on KPIs. You’ll also have lots of opportunity to engage with internal and external stakeholders, representing Ofgem in a range of settings. It’s a role with a diverse set of responsibilities, working in a fast-paced environment.

Your experience in a similar operational setting will have helped to develop expertise in supporting, mentoring and performance managing teams, and you’ll have an informed appreciation of the need for excellent organisational and prioritisation skills. As well as proven skills in stakeholder management you should also offer proven expertise in managing risk and implementing improvements in operational processes.

Ofgem is proud to be an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of open and fair competition, merit and business need.

Job description

Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe and environmentally sustainable energy supply.  We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system – a goal that everyone wants to achieve.  Whatever your role, you’ll be playing your part in creating new energy solutions that are great for customers, and great for the environment.

 

Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.

Purpose

 

• Lead multi-disciplinary teams in a specific work area in the context of operating in a Professions and Flexible Resourcing model.

 

• Plan, oversee and deliver a set of work deliverables on time and to a high standard through effective project management and support of multidisciplinary team members.

 

• Provide inclusive team leadership by supporting and developing team members and demonstrating commitment to Ofgem values.

 

Key Responsibilities

 

Delivery of set of team deliverables, and managing and co-ordinating successful outcomes across team members and collaborating teams

 

• Sets clear and transparent work objectives, milestones and success metrics at team and individual level to oversee and co-ordinate successful team outcomes.

 

• Collaborates closely with other teams to manage interdependencies, risks and resourcing to support portfolio delivery.

 

• Jointly responsible with the PDL on welfare and pastoral care of all colleagues.

 

• Demonstrates effective diversity and inclusive team management within their team and the wider organisation.

 

 

Key Outputs and Deliverables

 

• Establish, develop and lead effective team(s) centred on delivering high quality services to customers and/or external service users.

 

• Ensure effective prioritisation and use of people & resources including effective budgetary controls as appropriate including effective decisions.

 

• Engage with external parties/relevant third parties through industry forums as well as internal colleagues in support of Ofgem activity which may include the regulatory compliance, enforcement and licensing teams.

 

• Driving excellent customer service at a senior level, developing, leading and maintaining collaborative work processes that put the customer first.

 

• Ensure that there is robust project and programme management of new initiatives, including robust risk management and assurance processes are fully embedded.

 

• Develop operational performance measures, service standards and business plans in collaboration with other senior leaders, service users and agreed with funding partners (where appropriate). Implement and maintain effective monitoring and review of the team(s)’ performance against these measures.

 

Setting-up and leading high-performing team based on effective resource management, ongoing support and professional development

 

• Manages effective and inclusive team resourcing and staff onboarding through close engagement with relevant Deputy Director, Workstream Managers, Heads of Professions, PDLs and HR Staffers to ensure best talent match to work needs.

 

• Helps team members deliver by building supportive, inclusive team environment based on trust-based relationships, transparency and inclusivity.

 

• Takes ownership for own and team members’ professional development by:

 

-         Providing ongoing coaching and identification of development opportunities in regular performance conversations.

-         Supporting team member’s performance evaluation through honest, fair, high quality 360 degree feedback to PDLs.

 

Professional Development Lead (PDL)

 

For those with the additional responsibility of Personal Development Lead, the remit will include but not be limited to:

 

• Mentors and coaches staff on personal and professional development in line with the professional standards and behavioural framework for their profession.

 

• Undertakes their PDL responsibilities in line with Ofgem's Diversity and Inclusion commitments, championing inclusivity in their approach.

 

• Collates 360 degree feedback from staff’s colleagues in a thorough and timely manner holding colleagues to account for providing high quality feedback.

 

• Assesses feedback against the behavioural framework and recommends overall performance rating to the Head of Profession based on sound, constructive and inclusive evidence.

 

• Delivers high impact and empathetic performance conversations with staff for effective performance management including poor performers.

 

• Acts as first point of contact in the event of deployment disputes prior to escalation to the Head of Profession.

 

• Advises staff on deployment opportunities as needed.

 

• Supporting deployment choices, as part of flexible resourcing.

 

• Performance management and assessment.

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Person specification

Essential Criteria: 

• Operational Delivery expertise demonstrated by proven record of high performance and substantial achievements in past positions in operations and customer service management environment including delivering projects eg Verification / validation, customer service queries (Lead criteria).

 

• Experience working collaboratively with diverse colleagues.

 

• Track record in the public or private sector leading and delivering operations function whilst managing risk.

 

• Excellent influencing and communication skills with the ability to deliver complex messages to a variety of audiences, including external stakeholders.

 

• Leading, managing and developing multi-functional teams.

Desirable Criteria: 

• Develops, plans and delivers work outcomes, including clear and transparent work objectives, milestones and success metrics. Accountable for agreeing, managing and delivering budget and resource requirements.

 

• Responsible for building and supporting the teams delivering the work including effective scoping of work and setting of clear responsibilities.

Benefits

Alongside your salary of £43,650, OFGEM contributes £11,785 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.  

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities. 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.