About the job

Job summary

Please refer to Job Description

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

HM Courts and Tribunals Service  

Directorate: London Region - Operations

Job Title: Operations Manager

Location: Highbury Corner Magistrates Court

Duration: Permanent Contract 

Pay Span or equivalent: SEO

London (within M25): £45,824 - £50,039

Background & Overview:

HM Courts and Tribunals Service is an agency of the MoJ and provides the supporting administration for the judiciary across England and Wales. It delivers services to the public directly in court and tribunal buildings, remotely via business centres and some limited services via the internet.

Alongside ensuring effective delivery of key services, the jobholder will need to help staff and other stakeholders to understand the impact of the changes and the reasons for them, recognising that staff will need support during what will be an unsettling period.  This will include helping staff prepare for changes and supporting them through it. There may also be times when it will be necessary to deliver difficult or unwelcome messages. This must be done sensitively, but firmly, addressing any inappropriate reactions or responses.

The key purpose of the role is to:

•    Be accountable for day-to-day operations across numerous functions within the Magistrates Court.
•    Develop and implement strategies which deliver organisational change.
•    Establish a consistent and customer focussed service. 
•    Ensure effective deployment of resources to live within allocated budget.
•    Design, build and maintain effective liaison with judiciary, user groups and representative organisations, representing the cluster manager where necessary.
•    Work with managers across the cluster / region to ensure cohesive cross-Cluster delivery.
•    Act as Responsible Officer as required. 

Key Responsibilities:

Operations:

•    Establish and enhance effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.
•    Provide direction and close support to Delivery Managers, setting local priorities which are consistent with regional and national priorities.
•    Use Staff Survey Action Plans / local Trade Union liaison / Staff Forums to effect good working relationships with staff and to improve service delivery and staff morale / motivation.
•    Work collaboratively with all areas of the business to fully utilise Management Information, ensuring performance targets are monitored, reviewed and achieved.
•    Manage conflicting demands through reprioritisation and negotiation, using the strengths of individuals and teams to achieve results.
•    Be proactive in reviewing processes to identify improvements, understanding, and managing associated risks; building on team strengths to deliver business outcomes and involve the team in developing plans and consistent messages.
•    Accountable for ensuring Governance, risk management registers and contingency plans are in place and updated annually/monthly.
•    Ensuring compliance with HMCTS values, policies, and procedures (including diversity, attendance and discipline, HMCTS Assurance Programme) and contribute to ongoing development.
•    Perform Responsible Officer duties. This may include any of the following activities:

Identify and implement solutions to local problems
Identify risks and issues and implement strategies to mitigate against
Ensuring IT/Workstation compliance at all times
Ensure compliance with health and safety requirements
Ensuring Risk Assessments take place at appropriate times
Maintenance of an up-to-date Asset Register
Ensure any issues regarding level of service for Estates Facilities Management are escalated to MoJ Estates
Constructively manage complaints within set timescales, and ensure corrective action taken where necessary.
Apply continuous improvement principles, tools and techniques to working practices to improve efficiency of operations.

Team Leadership:

•    Provide visible leadership to managers and staff and role model engaging behaviours and challenge non-engaging behaviours in managers.
•    Leading by example, coaching, supporting and developing staff and guiding them through a substantial and significant change.
•    Ensure managers across the cluster support the ongoing use of TIB’s and SOP’s and empower and develop staff to achieve the highest performance standards.
•    Ensure the application of MoJ HR policies and procedures.

Developing new Policies / Processes etc:

•    Developing innovative proposals for introducing policy change, drawing on best practice for managing change. 
•    Working with Cluster Delivery Managers to develop business plans for the Cluster.
•    Identifying and implementing solutions to complex local problems.
•    Setting local priorities and objectives within the context of national/regional/area strategies and plans.
•    Task or commission work to review and improve local processes.
•    Assess the impact of new policies or processes on current performance.

Specialisms:

•    To have a comprehensive knowledge of functions undertaken within the Cluster, to support the development and review of policies and procedures.
•    To provide specific functions as directed by line management in line with the SOP for providing that service.

Financial Authority:

•    To monitor and control expenditure (as delegated), ensuring profiles are met and efficiencies made. 
•    Ensure effective deployment of resources to live within the allocated budget.

Accountability:

•    Reporting directly to the Cluster Manager.

Other Duties:
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Operational Delivery in HMCTS:

This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in:

•    Face-to-face roles in HMCTS for example a court usher.
•    Contact Centre roles in HMCTS for example call centre advisers.
•    Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration.

Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.

Application Process:

To apply for these positions please complete the online application form, ensuring you submit the following application documents:

A 250-word suitability statement against the following Success Profile Behaviour (Level 3)

•    Leadership
•    Seeing the Big Picture 
•    Communicating & Influencing

In the event that we receive a large volume of applications we reserve the right to conduct the sift based on one lead behaviour. The chosen lead behaviour for this campaign is Leadership.

If selected for interview, please note that will be held face to face.  The above Success Profile Behaviours (Level 3) will be tested / assessed at interview, along with three Strengths

Further information on Success Profiles Behaviours, as well as required standards for this post (Level 3) can be found at:  https://www.gov.uk/government/publications/success-profiles 

If we receive applications from more suitable candidates than we have vacancies for at this time, we may hold suitable applicants on a reserve list for 12 months, and future vacancies requiring the same skills and experience could be offered to candidates on the reserve list without a new competition.

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: 

https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity 

The MoJ is proud to be Level 3 Disability Confident. Disability Confident is the approach through which we offer guaranteed interviews for all people with disabilities meeting the minimum criteria for the advertised role as set out in the job description.

Terms & Conditions:

Flexible working options

HMCTS offers a flexible working system in many of its offices.

Job Sharing and Reduced Hours

All applications for job sharing or reduced hours will be treated fairly and on a case by case basis in accordance with the MoJ’s flexible working policy and equality policy.

Excess Fares and Relocation Allowances

This job is not eligible for relocation allowances, but excess fares may be considered in accordance with MoJ’s excess fares allowance policy.

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £45,824, HM Courts and Tribunals Service contributes £12,784 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Strengths.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.