About the job

Job summary

This is a key role for the Department for Business and Trade, who are delivering a new online export licencing system called Licensing for International Trade and Enterprise (LITE). It is vital that change management, that will impact exporters, other government departments, staff, and all stakeholders, is delivered in a structured, controlled, and coherent way.

Key to the success is to ensure everyone is ready to accept the changes coming throughout the lifecycle of the LITE project, including readiness for individual releases to a variety of stakeholders.

Co-ordination with the project stakeholders is key to role, so establishing strong working relationships with those individuals is essential.

The employee will work as an integral part of the project team. They will support on business change plans, including internal and external communications plans to deliver messaging, including planning training and activities to ensure everyone is aware of changes being rolled out and the impact to them.

Excellent communication skills are essential, with the ability to provide positive but honest messaging to all stakeholders to allow the new online digital system to be adopted.

Ensuring the Programme Management Office is aware off the status of change activities, delivery, risk assessment and current plans is an essential element of the role.

Job description

Your role will be to proactively prepare the organisation for the impact of the changes.

This will include:

• Key focus will be to ensure the business are prepared for changes, ensuring that operations and OGD (Other government departments) and those impacted by LITE can move from the as is process to the new ways of working.
• Manage and coordinate complex changes to ensure we are ready for transition to the new ways working.
• Lead the performance of LITE applications in line with Service level agreements.
• Ensure that change activities are implemented as planned.
• Review communications to ensure they maintain effectiveness and exploring the use of new methods of communication for the Programme.
• Implement and embed capability building within ECJU (Export control joint unit) and operations team.
• The role will include a range of activities including workshops with the Helpline and user support desk and exporters.
• Support operational procedures ensuring they are fit for purpose and changes are documented, communicated, and implemented.
• Support in maintaining our LITE champions - Keep colleagues engaged to ensure buy in for continued development and manage change fatigue. Conducting stakeholder relationships skilfully and respectfully.
• Supporting the delivery of a clear vision for change.

Person specification

Essential Criteria

• Experience of operations and a change programme delivery.
• Ability to systematically identify, analyse and communicate with stakeholders, using appropriate channels, to ensure all those impacted by the change are engaged.
• Ability to undertake group facilitation and workshop design.

Desirable Criteria

• Export Controls & Operational knowledge and understanding.

Personal Attributes & Skills

• Ability to take a collaborative and supportive approach to your work and when dealing with teams across the Department.
• Comfortable working at pace and inclusively with teams and at all levels across DBT.
• Ability to work independently and confident working in ambiguous, complex, and uncertain environments.
• Strong engagement, facilitation and communication skills and confidence in questioning and challenging when needed.
• Strong briefing and presentation skills with the ability to brief upwards to senior levels when required.
• An awareness of cultural difference of all types and at all levels and ability to engage with sensitivity.
• Ability to work with resistance to change using a range of interventions.

Benefits

Alongside your salary of £39,384, Department for Business and Trade contributes £10,633 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Interviews for this vacancy will be conducted virtually. We will, however, consider in-person interviews by exception.

Please ensure that you check your emails regularly as all updates from us will be sent to you this way.

To apply for this post, you will be asked to complete the following as part of the online application:   

• A CV setting out your career history, with key responsibilities and achievements. Provide employment history that relates to the essential criteria, and that any gaps in employment history within the last 2 years are explained. The CV should not exceed more than 2 x A4 pages.
• A Personal Statement of up to 500 words explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role in reference to the essential criteria.

It is likely that the sift will take place 1-2 weeks after the closing date and interviews 3-5 weeks after the closing date though this is subject to change.

In the event of a large number of applicants, an initial short sift will be conducted on the Personal Statement. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.   

Reasonable Adjustments

We are committed to supporting candidates so they can perform at their best throughout the recruitment process. This includes making reasonable adjustments to our process. In order to request an adjustment: 

Complete the ‘Assistance required’ section on the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. 

Alternatively contact the Government Recruitment Service at DBTrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.  

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Candidate Support

You may want to join a virtual Candidate Support Session. These sessions include helpful tips and advice on the recruitment process, from application to interview.  

Please see attached Candidate Pack for further information on: Diversity and Inclusion; Benefits; Learning and Development; Working Patterns and what we deliver as a department. 

Further Information:

• A reserve list may be held for a period of 12 months from which further appointments can be made. Reserve Lists will be for each location and appointments made in merit order based on location preferences.   
• Any move to the Department for Business and Trade from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments.
• The Department will not consider sponsoring a visa or issuing a Certificate of Sponsorship. We are unable to offer advice on any Visa and Immigration cases.  
• New entrants are expected to join on the minimum of the pay band.  
• Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty. Any applicant who has details held on the IFD will be refused employment.   
• A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.  
• Terms and Conditions are attached.  Please take time to read the document to determine how these may affect you.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland/Access NI on your behalf.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk 

For further information on the Access NI confidential checking service telephone: the Access NI Helpline on 0300 200 7888 and ask to speak to the operations manager in confidence, or email accessni@ani.x.gsi.gov.uk

Vetting

The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet the residency requirements will result in your security clearance application being rejected.      

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.