About the job

Job summary

At the Driver and Vehicle Licencing Agency (DVLA), we encourage applications from everyone, particularly groups currently underrepresented in our workforce. We pride ourselves on the positive impact diversity has and promote inclusivity and equality of opportunity for all. Our recruitment process is anonymised, which means that your name, date of birth and other personal details will not be seen by the sift panel.  

Are you passionate about leading people and have the ability to coach and drive team performance to achieve performance and quality outputs?

Can you lead others through change and motivate them to reach their full potential?

Would you like the opportunity to work in a fast-paced, challenging but rewarding role with opportunities to influence how we deliver services across our business and make a difference to the experience of our customer?

If so, we are looking for enthusiastic and engaging Team Leaders to join the Operational and Customer Services Directorate (OCSD) within the Driver and Vehicle Licensing Agency (DVLA) in Birmingham and we would love to hear from you!

Job description

The DVLA maintain the licensing of drivers in Great Britain and the registration and licensing of vehicles, together with the collection and enforcement of vehicle tax in the UK.

This is an exciting opportunity for ambitious, committed, and proactive individuals to lead operational teams in a customer focused environment.

• You will need to have strong communication skills with the ability to motivate and inspire teams to deliver best in class customer service.
• You will need to build strong relationships through collaboration with colleagues and stakeholders.
• Your team will strive to achieve a high standard of customer experience and meet a range of key performance indicators.
• You will have a focus for developing yourself, learning new skills and challenging your capabilities as well as spending time to coach and develop your teams to achieve their potential.

This is a fantastic opportunity to help shape the future of DVLA and provide sustainability for the Agency. You will work with a diverse workforce, role modelling Civil Service values to help shape the culture of the department.

We are looking for people who are passionate about customer excellence and have a desire to help shape the operation for the future.

Responsibilities

Key accountabilities of the role include:

• Effectively managing, coaching and driving team performance, taking responsibility and accountability for performance outcomes, customer service/quality and efficiencies.
• Efficiently and effectively managing your team and/or your attendance, performance and conduct adhering to management policies, principles and procedures.
• Identifying and implementing better working practices, driving continuous improvement.
• Building own capabilities in managing change in the workplace, raising the awareness of the digital agenda and manage support/lead/communicate with staff through periods of change.

For further information about the role please see the attached role profile.

Please click here to watch a brief video providing an insight into working at DVLA.

Additional Information  

Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’. 

This role will require you to work on-site at our Birmingham office. Due to the nature of this role, we are unable to offer hybrid working arrangements.

Person specification

• You will be a passionate and motivational leader with the ability to lead a team to achieve customer service targets, performance, and quality standards.
• You will have an ability to work at pace.
• You will bring a positive, and pragmatic attitude to leading your team and achieving outcomes.
• You will take personal responsibility for your team's performance and their development, motivating, coaching, and providing mentorship to help them achieve their best.
• You will be an advocate for change, promoting a culture of continuous improvement within your team.
• You will have excellent communication and interpersonal skills, able to interact with others in an engaging and enthusiastic way.
• You can quickly build rapport and lasting positive relationships, as well as dealing with conflict and handling challenging conversations professionally and with sensitivity. 

We strive to ensure that DVLA is a great place to work where everybody can be their true self, be treated with dignity and respect, and according to their individual needs. We have a number of staff network groups run by staff to support their colleagues. 

About Operational Delivery Profession 

 

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services. 

Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months. 

Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Best in class learning and development tailored to your role.
• An environment with flexible working options where we encourage a great work-life balance.
• Generous average employer contribution of 27%, depending on rate of salary and chosen pension scheme.
• 25 days holiday, increasing by one day each year up to 30 days pro rata.
• Access to the staff discount portal.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.

There are many more opportunities and great benefits of working at DVLA, visit our Careers website for further information.   

 

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

As part of the application process, you will be asked to complete a CV and personal statement of up to 1000 words. Further details around what this will entail are listed on the application form.

From your CV and personal statement, we need to understand how your skills and experience meet all the essential criteria for this role. You can use any part of your life to demonstrate your skills and experience, but it must be relevant to the role. You can refer to your work experience, education, hobbies, or interests. 

You can decide the best way to structure your personal statement. You may choose to address each of the essential criteria on their own. Or you can give one example that covers all the essential criteria we are looking for. Click here for further guidance on submitting your CV and personal statement. 

It is essential when submitting your personal statement that you provide as much detail as possible, within the word count, against the essential criteria outlined below as this will be used in conjunction with your CV to assess candidate suitability to move to the next round in the recruitment process. 

For your CV and personal statement, please provide detailed evidence of your experience of the following essential criteria: 

• Leading a team through change while delivering key performance indicators.
• Resilience under pressure in a fast paced and sometimes unpredictable operational environment.
• Being a strong advocate for change, driving continuous improvement and contributing to the development and continual enhancement of the services provided.
• Motivating, coaching, and inspiring others to achieve their best, giving, seeking, and receiving feedback to improve your own and others performance.

The sift is due to take place on 4th March 2024.

Interviews will be held during the weeks commencing 18th and 25th March 2024.

This interview will be conducted via video, details of which will be provided to you should you be selected for interview. 

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates. 

If invited to interview, this may consist of a range of question types. These could include questions around behaviours and how you would respond in any situation as well as specific examples of things you have done. 

The selection process will be designed specifically for the role. As a result, your assessment will include: 

•              An interview.

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.  

For further information on Success Profiles visit our Careers website. 

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.