About the job

Job summary

The award winning Commercial Capability Team was formed in 2014/15 to bolster departments in improving their commercial capability. A new concept for government, we have developed a suite of capability services that central government departments and wider government bodies can access. A Commercial Recruitment Hub has been created, offering a centralised recruitment service for departments to fill commercial vacancies starting from Commercial Managers progressing up to Senior Commercial Specialists.

This role will be based within Business Operations of the Commercial Capability Team. The Business Operations Team supports the other 14 teams that make up the Capability team, in various ways to ensure the smooth running of the Capability’s functions. We are a relatively new team and so there are opportunities to improve business performance and to be a part of progressive change within the team.

This campaign is looking for Executive Officers to work across the following work stream:

Delivery Support Officer (Contract Management / Commercial Learning & Development,Transforming Public Procurement).

The Delivery Support Officer will join an established operational delivery function and will be responsible for providing all logistical support services to ensure that training programmes offered by the faculty run to the very highest of standards. The post-holder will be reporting to the Deputy Operations Manager and will have a specific focus on learning and development programmes though may be required to support additional service areas as and when required.

Job description

Key Responsibilities:

The post-holder is responsible for ensuring all logistical support activities are carried efficiently and effectively with a strong customer-service focus to ensure that all GCF Virtual Training events run to the very highest of standards. 

• Ensuring that all learners are booked on to suitable courses and are aware of joining instructions, including issuing calendar invitations and following up to confirm attendance.
• Ensuring that all relevant communications are sent to learners in a timely manner.
• Ensuring that learners complete any relevant online courses before attending virtual training sessions.
• Ensuring that all virtual learning courses are launched to maximum capacity.
• Managing the Service Desk (mailbox), responding to all queries from learners in a timely and professional manner allocating tasks to action owners and following up to ensure completion.
• Ensuring that all virtual courses are fully resourced with appropriate facilitators.
• Ensuring that the virtual classrooms are booked and relaying any special requirements including reasonable learning adjustments to the facilitators. 
• Ad-hoc administrative tasks including support in arranging meetings, room bookings, updating training materials and document control.

Person specification

Successful Candidates will:

• Have excellent organisation and prioritisation skills, good attention to detail, and be able to multi-task and work across multiple activities.
• Be a strong communicator, with excellent written and verbal communication skills.
• Be able to establish and maintain good relationships with internal and external stakeholders.
• Have the ability to work both collaboratively and independently.
• Be able to remain calm under pressure, and problem-solve in order to preserve customer experience, often in a completely virtual environment.

Desirable:

• Experience in a Customer Service role.
• Previous work with a Learning Management System.

Additional information:

A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.

Benefits

Alongside your salary of £27,750, Cabinet Office contributes £7,492 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Application process 

As part of the application process you will be asked to complete a CV detailing your job history. Further details around what this will entail are listed on the application form. 

You will also be asked to provide a statement relating to one of the behaviours being assessed, Managing a Quality Service. Your statement should not exceed 250 words.

Should a large number of applications be received, an initial sift may be conducted using the lead behaviour Managing a Quality Service. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

Selection process

During the blended interview you will be assessed against your experience and the behaviours that are contained within this advert.

We would generally expect answers to follow the STAR or CAR structure and encourage candidates to use this throughout their application and during the interview.

Expected timeline (subject to change)

Expected sift date – w/c 06/05/2024

Expected interview date/s – w/c 20/05/2024

Interview location - Virtual

Further information

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Reasonable adjustments

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 

If you need a change to be made so that you can make your application, you should: 

• Contact Government Recruitment Service via cabinetofficerecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. 
• Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'contact point for applicants' section.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service or Disclosure Scotland on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading. 

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants are expected to join on the minimum of the pay band.

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.