About the job

Job summary

Team information

The Ombudsman Sponsorship team sits within the Strategy, Policy and Reform directorate and is responsible for the strategic oversight of the Rail Ombudsman and holding the service provider to account for delivery of the service.  More information about how ORR and the Ombudsman Sponsorship team help to ensure the Rail Ombudsman provides a fair and independent alternative dispute resolution service to consumers and the rail industry can be found on our webpage.

 

The wider work of the Strategy, Policy and Reform directorate is responsible for ORR’s activities concerning access to the rail network, the licensing of rail operators, international policy, and our role in protecting rail passengers by monitoring and enforcing passenger-facing licence conditions as well as consumer law.

Job description

Job Purpose

This is a new role within the Ombudsman Sponsorship team and presents an exciting opportunity for someone to contribute to our growing and evolving work in this area. Reporting to the Head of Ombudsman Sponsorship, you will work across all aspects of the team’s activities, with the opportunity to contribute to special projects, as required, within the wider Strategy, Policy and Reform directorate. The post-holder will gain experience in areas including project management and planning, contract management, procurement, regulatory compliance monitoring, policy development and stakeholder engagement. 

Person specification

For key responsibilities please see the attached job description.

Benefits

Details of our employee benefits can be found in the attached Candidate Information Pack.

A Civil Service Pension with an average employer contribution of 27%

Find out what our colleagues have to say about their ORR careers Our people Office of Rail and Road (orr.gov.uk).

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.For information on the selection process, please see the attached Candidate Information Pack and Job Description.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.