About the job

Job summary

DE&S Deca is a specialist part of Defence Equipment & Support (DE&S) tasked with supporting a vast range of Defence avionics, electronics and components to provide high-quality, cost effective support to the UK Armed Forces. We have a rich heritage as the MOD’s in house repair, maintenance, overhaul and upgrade service provider by offering innovative solutions to guarantee best value for Defence.

The role will require you to undertake management of the Bid Management Team, you will be responsible for the production of bids/proposals and implementations to ensure they meet the business and customer requirements for cost, quality, timeliness and innovation.

Being mindful of the scrutiny on Public Sector pay and in accordance with Civil Service Terms and Conditions, salary on appointment is normally at the minimum point of the salary range and this should therefore be the expectation. Existing Civil Servants will be appointed in line with the normal Civil Service pay rules.

This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected.

Job description

As the New Service Provision Manager your main duties are as follows:

• To lead the New Service Provision (NSP) Function through ownership of the NSP end-to-end process to manage the winning of new work into the business.
• Management of the NSP process from capture planning to product launch and influence on all DE&S Deca processes that support the overall NSP process, managing reviews, associated amendments and communication to the business.
• Management of the Bid Managers, responsible for the production of bids / proposals and implementations to ensure they meet the business and customer requirements for cost, quality, timeliness and innovation
• Ensuring the NSP Demand Forecast of future work hours is captured and inputted into the Sales & Operations Planning process.
• Working with the Demand Manager, undertaking assessment of previous NSP Demand Forecast of hours to drive future improved forecast accuracy.
• Accountability for the order intake and bid tracking database being maintained, producing accurate management information.
• Leading continuous improvement activities that assess overall NSP process effectiveness, accuracy, and win rates and manage team implementation of process improvements & improved KPI performance
• Ensuring management of all project and financial risks, identified and managed and communicated to all stakeholders.
• Accountable for the effective management of the contract by ensuring team delivery of the following:
  o DE&S Deca compliance of all aspects of the contract.
  o The delivery of Reports to meet the customer requirement.
  o Research and monitoring of existing client base and industry developments to identify potential new product opportunities
  o Liaison with the Customer/DE&S Deca stakeholders to select and identify new product opportunities for progression. Liaise with other DE&S Deca departments to take these selected opportunities forward and establish a design, technology, product development, and vendor strategy.
  o Management of all external and internal customer and stakeholder relationships, with effective communication and information exchange at all times.
  o Production of project budgets and producing financial analysis reports for stakeholders.
  o Submission of all invoices, at the correct time supporting DE&S Deca being paid on time and in full.
  o Sets performance standards for everyone in the team aligned to business plans, goals and required behavioral standards and levels of competence, continuously monitors and appraises performance.
  o Raises productivity through the performance of the team – motivating, coaching, developing, supporting and dealing with underperformance issues.

Person specification

Essential Criteria:

• Knowledge of product development and new product introduction process, product lifecycles, bid management, project management and stage & gate processes.
• Excellent organisational skills with the ability to prioritise and operate strategically.
• Proficient IT skills – MS Office and other IT software packages (Intermediate to Advanced MS Excel skills)
• Demonstrable experience leading teams to meet targets/deadlines.
• Costing and/or Pricing with an understanding of commercial & financial business control principles and risk management.
• Higher National Certificate or equivalent including Commercial, Business, or Finance disciplines.
• Excellent communication skills, experience in delivering presentations to all levels, and an ability to develop working relationships with internal and external stakeholders and customers.

Benefits

Alongside your salary of £45,873, DE&S Deca contributes £12,385 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

At application you will need to provide a CV and personal statement of 
up to 750 words clearly evidencing against all essential criteria, as 
well as your overall suitability for the role.

At interview you will need to provide specific competency examples 
against the following behaviours:

• Changing and Improving
• Delivering at Pace
• Leadership

You may also be asked additional questions based on your experience and overall suitability for the role.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.