About the job

Job summary

As part of Royal Navy’s Personnel and Families Support pillar, the RN Accommodation Team support the RN Housing Colonel and the Service community as the delivery lead for all military accommodation provision.

Following the roll out of the New Accommodation Offer policy, an increasing number of Service personnel will be able to source their own rental properties. They may in some circumstances require Housing Colonel authority or support to secure a tenancy.

As a Case Manager, acting on behalf of the RN Housing Colonel, you will be the interface between support and delivery organisations, ensuring that accommodation policy is correctly applied, and timely outcomes are received by Service personnel and their families. You will need to be a highly organised and motivated individual.

A fundamental part of this customer and delivery partner facing role requires being able to work at pace and will involve liaising closely with internal and external stakeholders. Therefore, an ability to build and maintain positive working relationships is essential.

The successful applicant must have a working understanding of SharePoint sites, MS Teams, O365 applications, the ability to multitask and work collaboratively within a team. 

This position is 37 hours per week.

Job description

As the RN Accommodation Case Manager, you will be responsible for providing decisive and timely direction and guidance on behalf of the RN Housing Colonel.

The primary duties of the role include, but are not limited to;

1. Investigating and delivering responses to complaints and casework related to the provision of Families Accommodation under the New Accommodation Offer policy.
2. Applying financial delegated responsibility for approval of Specially Approved Rates (SAR) of Rental Payments where appropriate.
3. Lead and manage timely case conferences, providing decisive direction and guidance on behalf of the RN Housing Colonel.
4. Work closely within the RN Housing Colonel accommodation team to ensure that parity and fairness is applied to all direction and guidance given.
5. Be the focal point for the MOD Accommodation Support Cell, Navy units Chain of Command and HR staff as necessary.
6. Maintain confidentiality and required data protection of personal information.
7. Maintain and extend professional knowledge, keeping up to date with policy developments.
8. Represent the RN Housing Colonel at appropriate meetings both online and in person as necessary.

This position is advertised at 37 hours per week.

Person specification

This role involves customer facing interactions therefore an exceptionally strong organisational skills, be focused on attention to detail, is flexible, self-motivated, and able to achieve results using their own initiative.

Experience in a fast-paced role, working on your own as well as part of a team, problem solving skills and the ability to multitask is desired.

The use of IT systems including SharePoint sites, MS Teams, O365 applications, social media platforms for day-to-day business will necessitate a good standard of IT literacy.

There will be occasions to attend/support offsite meetings/briefings, therefore a driving licence would be desirable. A flexible approach to workload and supporting colleagues are key to undertaking this role.

Working hours are between 0830- 1700 dependant on the business needs. Application of the flexible working scheme needs to take this into account. Please note this is a newly established role due to the changes within accommodation policy, the successful applicant will likely assist in further shaping the role.

Benefits

Alongside your salary of £35,290, Ministry of Defence contributes £9,528 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

We will assess you against these Civil Service behaviours during the selection process:

• Communicating and Influencing
• Making Effective Decisions
• Delivering at Pace
• Managing a Quality Service
• Changing and Improving
• Leadership 

Things you need to know:

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Feedback will only be provided if you attend an interview.

Interviews will be conducted face to face and will be held within four weeks of the sift.

Candidates will be required to provide a 10-minute presentation on an example case to be supplied ahead of interview. 

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk 

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical.

The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.