About the job

Job summary

About us 

The Department for Business and Trade (DBT) has a clear mission - to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways. 

 Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly.

Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements. 

Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow.   

The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission.  

  

Job description

About the role  

We're looking for talented Microsoft Suite Engineers/Admins to join our exciting Technology Service Solutions Team who will be responsible for the management, maintenance, support and promotion of Microsoft 365 and other Microsoft Tools within DBT.  

The roles  are about creating a better working environment and experience for our global workforce to ensure they stay equipped, motivated, informed and engaged. We're helping them be in the best possible place to deliver for the people who need our support and services.  

Main responsibilities   

You will :   

• Provide specialist support for Microsoft 365 services – Exchange, Outlook, Azure Active Directory, Teams, Power Apps, and SharePoint amongst others
• Develop, configure and implement solutions utilising Microsoft 365 services  
• Provide technical leadership and define best practice for the governance, administration, and support of Microsoft 365 services  
• Provide real time monitoring and specialist support for Microsoft 365 services  
• Provide end user and technical support for Microsoft 365 services  
• Liaise with other operations teams to diagnose and fix services and issues, including root cause analysis  
• Resolve help desk tickets  
• Help us use our most business critical tools better and more effectively and take us to the cutting edge of email communication and collaboration
• Drive a user-centric focus in the change and release team to make sure we understand and prioritise new features 
• Be an active member of the community, support and coach within the team
• Keep up to date on technology advances, learn from and share expertise  

  

Person specification

It is essential that you have:     

•  Proven experience in configuring, operating, and supporting the Office 365 collaboration suite (including Office 365 Groups, OneDrive for Business, Planner, PowerApps, Flow), predominantly SharePoint Online, to Administrator level 
• Specialist support experience for Microsoft 365 services – Exchange, Outlook, Azure Active Directory, Azure AD Connect, Teams, Power Apps, and SharePoint 
• Knowledge of how to approach the requirements analysis and business processes and then apply findings to the design of solutions. 
• Technical expertise to define best practice for the governance, administration, and support of O365  
• Expertise in configuring and implementing Microsoft 365 services, and providing real time monitoring with specialist end user and technical support for O365 services 
• The ability to pick up skill sets introduced within the O365 environment 

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Things you need to know

Selection process details

How to apply   

As part of the application process you will be asked to upload a two page CV and complete a 750 word personal statement outlining how you meet the essential skills and experience listed above. You can use bullet points and subheadings if you prefer.    

Sift will be from week commencing : Monday 12th August 2024 

Interviews will be from week commencing Monday 26th August 2024 

Please note these dates are indicative and may be subject to change. 

If there is a high volume of applications, we will sift looking at your CV only. You may then be progressed to full sift or straight to interview.   

 How we interview

 At the interview stage for this role, you will be asked to demonstrate relevant Technical Skills and Behaviours from the Success Profiles framework. These are role specific and in line with the DDaT Capability Framework.    

Technical Skills  

• Technical Specialism   
• Technical Ability   
• User Focus   

  Behaviours   

• Communicating and Influencing   
• Working Together   
• Changing and Improving   

How we offer 

Offers will be made in merit order based on location preferences. If you pass the bar at interview but are not the highest scoring you will be held on a 12-month reserve list in case a role becomes available. If you are judged a near miss at interview, you may be offered a post at the grade below the one you applied for.  

This role requires SC clearance. DBT’s requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet this requirement will result in your application being rejected and your offer will be withdrawn.

  Checks will also be made against:  

• departmental or company records (personnel files, staff reports, sick leave reports and security records)  
• UK criminal records covering both spent and unspent criminal records  
• your credit and financial history with a credit reference agency  
• security services record  
• location details  

More about us  

This role can only be worked from within the UK, not overseas. If you are based in London, you will receive London weighting. DBT employees work in a hybrid pattern, spending 2-3 days a week (pro rata) in the office on average. 

Travel to your primary office location will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered. 

You can find out more about our office locations, how we calculate salaries, our diversity statement and reasonable adjustments, the Recruitment Principles, the Civil Service code and our complaints procedure on our website.  

Find out more about life at DBT, our benefits and meet the team by watching our video or reading our blog!  

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.