About the job

Job summary

This position is based at NATIONAL, 10 SOUTH COLONNADE LONDON, E14 4PU

Job description

Member Engagement Officer

About the Parole Board:

The Parole Board is an independent court-like body that is responsible for carrying out risk assessments on prisoners to determine whether they can be safely released into the community. We do that with great care and public protection is our top priority.
All Parole Board decisions are solely focused on whether a prisoner would represent a significant risk to the public after release. Not all decisions Members make are popular, but they make these decisions fairly and objectively.
The Board is made up of about 200 members of secretariat staff based in our London Head Office and approximately 320 Members who make decisions on risk and hold hearings at prisons around the country.

The Parole Board is an executive non-departmental public body, sponsored by the Ministry of Justice. Staff who work for the Parole Board Secretariat are Public Servants and not Civil Servants.

We are looking for a well organised and an effective communicator to join the Member People team as a Member Engagement Officer. You will be able to engage confidently with members, remaining calm under pressure and be able to find solutions as changes occur or challenges arise. This is an exciting role to support the development and wellbeing of the membership. 

Job Title    Member Engagement Officer
Department    People Hub    Team    People
Job Grade    EO    Number of Posts    1
Reports to    Member Engagement Manager

Job Purpose    

You will play an integral part of the People Team, providing support to the Member Engagement Manager to deliver member support,

training and events. 
You will work with the Member Engagement Manager and another Member Engagement Officer to organise and facilitate member training, wellbeing support and tenure management.
This is a fixed-term role for 9-12 months.

Scope of Responsibilities:    

Activities and actions relating to:
•    Member tenure management and development
•    Member recruitment and induction
•    Relationship management
•    Member engagement for development and succession
•    Member reappointments
•    Manage training events
•    Member wellbeing

Primary Deliverables in first 3 months of role:    

•    Support new member fast track training 
•    Support facilitators in devising New Member Induction 
•    Support event management 
•    Engage with members on their tenure and wellbeing
 
Person Specification    

Essential    

•    Planning and organisational skills
•    Ability to adjust priorities to manage conflicting workload.
•    Effective oral and written communication skills
•    Relationship building experience
•    Ability to adapt and embrace change.
•    Strong attention to detail.
•    Have a good understanding of confidentiality and discretion

Desirable    

•    Experience of working with a membership or in a membership organisation
•    Experience of event management 
•    An understanding of HR processes
•    Good IT skills
•    Have prior knowledge of what the role of the Parole Board

Main Duties:

Events and Training

•    Support in the delivery of multiple in person events, including logistics, stakeholder and client management and drafting communications.
•    Support in the creation and delivery of training events.
•    Support in the progression of member development include accreditation.
Recruitment and reappointments
•    Provide administrative support to the Member Engagement Manager and Head of People, Learning and Development throughout member recruitment campaigns.
•    Working with the Member Engagement Manager and Public Appointments Team to support the reappointment of members and former active members.
•    Support internal recruitment by managing EOI timetables, applications and appointments.

Policies and engagement

•    Support the Member Engagement Manager with maintaining policies and procedures relating to members.
•    Be familiar with the location and content of policies and procedures to assist in directing members to them.
•    Undertake wellbeing or check in calls with members 
•    Support member sabbaticals or leaves of absence

Data and reporting

•    Maintain and update data required for reporting as directed by the HEO, SEO or Grade 7 in the People team. 
•    Provide reports from data where requested
•    Use IT systems to run data reports and update spreadsheets.
•    Monitor and update Mars to ensure data is accurate and attend quarterly meetings.
•    Digitalising historical documents, ensuring they are filed and saved accordingly.

Day to day

•    Attend national and regional meeting and events which may require occasional travel and overnight stays.
•    Efficiently manage priority inboxes within the People function, ensuring emails are processed within the arranged service agreement.
•    Offer support to members on their stationary expenses claims and track claims.

Leadership

•    Liaise with the Staff People and Development Officer in relation to any matters arising from the Health and Safety Committee or EDAG.
•    Attend regular stakeholder meetings and cascade relevant communication before and after.
•    Any other task as directed by the Member Engagement Manager, Senior People Manager for Members or HoPLD.
•    Identify any people themes and offer views on remedies for these to the People Manager.

Selection process details 

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Strengths. At the sift stage you will be assessed against Behaviours and Experience. 

At application stage, you will be asked to complete a 250 words statement of suitability and 250 words on the following behaviour:
•    Developing Self and Others
Candidates who pass the paper stage and are progressed to interview will complete a blended interview of behaviours and strengths using Success Profiles. You will be assessed against the below behaviours: 
•    Communicating and Influencing 
•    Delivering at Pace 
•    Managing a Quality Service

Accessibility

The Parole Board is a disability confident recruiter. Accessibility requests will be carefully considered and, where reasonable, actioned.
Whilst the Parole Board office is principally located in London, and, for the purposes of organisational management and administration, it is not required to conduct business in Welsh. However, the Parole Board welcomes applications from candidates who speak Welsh and English as part of its commitment to treat both languages on a basis of equality in the conduct of public business and administration of justice in Wales, so far as is both appropriate and reasonable, and to reflect the community it serves.
Recruitment campaigns will be conducted in English online.  

Office requirements  

This role is hybrid. You will be required to spend 20% of your time in person contact. This is either at the PB office, an MoJ hub office, with PB colleagues, members or MoJ colleagues or in training.  
 
If you are a national candidate, please be aware that if successful you may be expected to attend the Canary Wharf office at least quarterly for team meetings or planned events. Travel for these purposes will be reimbursed for national employees. 
 
This role will require some travel outside of these requirements.  

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Check. 

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £23,735, Parole Board contributes £6,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.