About the job

Job summary

The Trade Finance Division (TFD) sits within the Business Group and is accountable for the development and delivery of UKEF’s short-term business products: Bond Support Scheme, Export Working Capital Scheme, General Export Facility, Export Insurance Policy, and Bond Insurance Policy.

Job description

The Manager, Business Support Group, Short Term Business will oversee management of a team of one Higher Executive Officer and two Executive Officers.

 The job holder will need to

•  demonstrate excellent communication skills (both written and oral).
•  Effectively collaborate with internal and external stakeholders whilst exhibiting the core Civil  Service values.
•  Develop and utilise knowledge and understanding of UKEF’s entire product suite.
•  Deliver business as usual activities with professional excellence, expertise and efficiency, taking account of the stakeholder/exporter’s needs.
•  Support in the production of comprehensive and thorough analysis of MI.

We would expect the successful candidate to operate in a flexible, agile way in line with the Department’s overall ambition of delivering a high-quality service to its customers and stakeholders. 

 

Person specification

The main responsibilities of the post include:

Management

• The job holder will manage a Higher Executive Officer and oversee management of two Executive Officers.
• Job holder will provide support and guidance to the team members and will interact with them through weekly team meetings, and “one to one” meetings.
• The job holder may be also responsible for assisting with job hires into the team, ensuring that the recruitment is in line with the Civil Service Code of Conduct.

Main Activities

The main responsibilities of the post include:

• Oversee the UKEF external telephone enquiry helpdesk, and UKEF enquiries via email, both from domestic and international mailboxes. Ensure enquiries are dealt with in a timely and satisfactory manner.
• Liaise with colleagues in the Export Finance Manager (EFM) team regarding new and ongoing customer enquiries, and support EFMs where necessary.
• Liaise with Marketing and Communications colleagues (M&C) to ensure all leads from M&C campaigns and sources are dealt with appropriately.
• Oversee Business Support Group work, and ensuring all relevant communications and documents are correctly processed and stored in the relevant UKEF systems and databases.
• Provide coaching to junior members of staff, EOs and HEOs, in Business Support Group on customer service and UKEF products. Support more junior staff members to actively engage with other UKEF teams and colleagues to support their own learning and development.
• Continuously communicate with management in Short-Term Business on developments in the enquiries line: level of activity, nature of activity on enquiries line, and quality of cross-team interactions between the BSG and EFM community.
• Provide support to other teams in Short-Term Business when required.

The post holder is required to deal with various internal and external stakeholders such as borrowers, exporters, and financial institutions.

• Developing the team’s knowledge of UKEF’s products and policies and internal/external factors that impact UKEF’s operating environment.
• Ensuring adherence to all compliance protocols, including Financial Crime Compliance
• Contributing to broader policy development and process improvement projects as applicable

This list is not exhaustive, and you may be required to carry out additional duties according to business needs.

Benefits

Alongside your salary of £43,890, UK Export Finance contributes £11,850 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

You will be invited to complete the online application form.  The application form must be completed by 23.55 on the day of the closing date for it to be accepted.

All applications will be sifted against our minimum selection criteria outlined in the personal specification.

You will be asked in the relevant sections of the application form to provide examples of evidence against a range of the success profiles (refer to appendix 1).  Where applicants are asked to apply with a personal statement, you should fully articulate in 500 words how you meet the essential criteria outlined in the person specification within the Information Pack

For the initial sift your application will be evaluated against:

1. Experience
2. Ability
3. Technical

If you are successful following the sift stage, you will be invited to an initial interview; this will include the following assessment:

1. Behaviours/Technical/Experience - a formal panel interview where you will be interviewed across all three behaviours highlighted in Appendix 1 and your technical ability to successfully carry out the role.
2. Technical - a 10-minute presentation (this will be on a topic determined by UKEF and will need to be prepared in advance).

Details of interview panel members will be e-mailed to all successful candidates who are invited for interview.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.