Manager - Arrears Recoveries
Homes England
About the job
Job summary
Help to Buy was a Government initiative designed to help customers to buy their first home. We have supported the purchase of more than 380,000 homes since launch the scheme was launched. Help to Buy is one of the UK’s largest mortgage lenders, we have more than 240,000 live loans, and a balance sheet of c£17bn.
Working in a team with Amir Butt – our Senior Manager responsible for Arrears Strategy & Performance, the newly created role of Manager – Arrears Recovery will play a critical role in ensuring good customers outcomes are achieved, ensuring key initiatives are delivered and ensuring we continually improve our arrears processes. Working with internal and external stakeholders, you will act as escalation to complex arrears cases and ensure all steps in managing arrears have been completed. You will also be responsible in shaping the arrears management strategies in the Help to Buy Portfolio.
Job description
The Portfolio Data & Analytics team are dedicated to delivering a first-class customer service, taking an innovative and creative approach to support both our customers, and ensuring value for money. Amir believes in working in a collaborative way to foster good decision making and problem solving within their team. A key part of the role is working collaboratively with the Home Ownership operational teams and third party suppliers ensuring the best possible outcome is reached for the customer.
This is a rare chance to shape the future of Help to Buy in a fast growing, national organisation with real social purpose. Working with key stakeholders across both Home Ownership and the wider Homes England Teams, you will ensure efficient, consistent and effective resolution of known challenges and the have the opportunity to help create improved customer outcomes.
Person specification
Whilst our day job is to deliver first class customer service to our stakeholders on Help to Buy, you will be used to "spinning several plates" at once and will always be looking for ways to improve and innovate.
You'll be comfortable supporting the wider Help to Buy Directorate with customer cases, aiming to improve the overall quality of our arrears management processes for complex cases to ensure we have a consistent & fair approach to managing arrears. You will balance the need for technical understanding whilst working with internal and external stakeholders to influence significant change.
Delivering on a mission as bold as ours isn’t always easy. You will be resilient and your discussions will always be shaped by a good understanding of the commercial and operational impact of what we do as a Portfolio team. You will enjoy working in an innovative, fun and engaging way and be able to negotiate and persuade.
As an experienced arrears management professional, you’ll understand how to manage colleagues and be able to demonstrate you can work with others as part of a team in a collaborative, inclusive way.
Benefits
Homes England is an executive non-departmental public body with its own terms and conditions, benefits and pension scheme. We are a government agency working in partnership with the private sector and want to employ and retain great people. In return we offer a range of excellent benefits, some of the key benefits include:
Holiday - Homes England offers all staff 33 days annual leave per year in addition to 8 statutory bank holidays.
Working Flexibly - At Homes England we have a strong culture of flexible working and encourage all employees to have a healthy work/life balance. We offer a wide range of potential working patterns, including part time, job share and compressed hours.
Health and Wellbeing - We offer health screening with Nuffield Proactive Health Clinics, a free Employee Assistance Programme which offers confidential support 24 hours a day, 7 days a week as well as access to Occupational Health.
Professional Development - At Homes England we are committed to your continued professional and personal development with learning as one of our core values. We pay for one job-related professional membership subscription per year for our employees.
We also offer an excellent range of family friendly benefits, for example, maternity, paternity, shared parental leave.
Things you need to know
Selection process details
How to apply?
To apply please follow the links to our careers page.
Security
Successful candidates must pass a disclosure and barring security check.
Selection process details
For more information on the role, please see the attached Job Description.
Successful applicants will be advised of the outcome of their application and interviews held as soon as practical after the closing date. Feedback will only be provided if you attend an interview or assessment. We would like to take this opportunity to thank you for your interest in this role and Homes England.
Please note – Homes England has a responsibility to ensure compliance with HMG Baseline Personnel Security Standard to address the potential problems of identity fraud, illegal working and deception generally. To ensure compliance we will carry out a pre-employment Personal Identity and Vetting Report through Experian to meet the standard and you will therefore be asked to provide certain information in order that the verification check can be carried out if you are successful in your application.
Homes England are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. We are proud to be an equal opportunities employer that values and respects the people who work for us. Our aim is to be an employer of choice, enabling everyone to reach their full potential.
Homes England is committed to protecting the privacy and security of your personal data. For further information please refer to our Privacy Notice which can be viewed here:
https://www.gov.uk/government/organisations/homes-england/about/personal-information-charter
Nationality requirements
Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.
Working for the Civil Service
Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed disability confident interview scheme for candidates with disabilities who meet the minimum selection criteria.
Further information
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.