About the job

Job summary

At the Driver and Vehicle Licensing Agency (DVLA), we encourage applications from everyone, particularly groups currently underrepresented in our workforce. We pride ourselves on the positive impact diversity has and promote inclusivity and equality of opportunity for all. Our recruitment process is anonymised, which means that your name, date of birth and other personal details will not be seen by the sift panel.  

Do you have an interest in learning and development and is someone who is highly organised?

Are you self-driven and motivated who enjoys working in a fast-paced, varied environment?

Have you got excellent communication skills and can work collaboratively with people at all levels?

If so, we would love to hear from you!

Job description

You will have an integral role to play, working as part of a small team to successfully develop and deliver the learning and development offer within Strategy, Policy and Communications Directorate (SPCD). The role purpose is to provide a brilliant customer service to colleagues ensuring that all moving parts are aligned and working efficiently to make this happen. You will be responsible for managing the day-to-day activities of learning activities to high standards within tight timescales.

This is a great opportunity to work in a fast paced role where no two days are the same. You will have a varied workload from coordinating learning and development requests to liaising with training providers and managing training budgets. We will also look to you to monitor the generic mailbox, promptly responding to queries whilst also working collaboratively with team colleagues and stakeholders to ensure quality, timescales and standards are met.

You will need to be highly adaptable and flexible, adjusting to the requirements of the role as and when business needs arise. 

Currently no line management responsibility is involved for this role, although this could change within the near future.

Responsibilities 

Your responsibilities will include, but are not limited to:

• Working with the different directorate business areas to research internal and external training courses in support of directorate professional skills and ensuring that Agency learning and development processes and protocols are followed.
• Liaising with Agency Training Budget coordinators to ensure that there are sufficient funds available, and to provide data to ensure that accurate financial forecasts are made to meet the directorates training and development needs.
• Managing and maintaining any training contracts, as contract manager and support the Lead Officer. Keeping up to date with and adhere to all DVLA commercial contract management processes and policies, maintaining good working relationships with commercial advisors and other commercial colleagues.
• Developing and maintaining good working relationships with SPCD and Agency colleagues, liaising with relevant business areas in support of coordinating opportunities for directorate colleagues to gain experience of other directorates and vice versa.

For more information about the role please see the attached role profile.

Additional information 

Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’.  

This role will be based in Swansea, and we will be operating a hybrid working model that allows you to work between home and on-site giving you greater flexibility about where and when you work, subject to business needs and this also allows for ongoing support, development, and collaboration with colleagues.  

Therefore, the expectation is that you will spend a minimum of 60% of your working time based at your principal workplace (DVLA). We would encourage you to discuss the working arrangements for this role with us during the recruitment process.

Person specification

We are seeking someone who has an interest within this profession and would like the opportunity to get involved with Learning and Development.

You are a self-motivated person who enjoys building solid working relationships at all levels and you love to work in collaboration with others to achieve a shared goal. You have high standards in both written and verbal communication, with the ability to comfortably tailor your communication style to suit your audience.

Excellent organisational skills are required, and you will be able to manage and filter workflow as well as organise and prioritise your work to maximise productivity and achieve all deadlines. You’ll thrive managing a varied workload and welcome autonomy to your role.

We strive to ensure that DVLA is a great place to work where everybody can be their true self, be treated with dignity and respect, and according to their individual needs. We have a number of staff network groups run by staff to support their colleagues. 

Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months.

Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. 

• Best in class learning and development tailored to your role.
• An environment with flexible working options where we encourage a great work-life balance.
• Generous average employer contribution of 27%, depending on rate of salary and chosen pension scheme.
• 25 days holiday, increasing by one day each year up to 30 days pro rata.
• Access to the staff discount portal.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.   

There are many more opportunities and great benefits of working at DVLA, visit our Careers website for further information.   

 

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

As part of the application process, you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

How to Apply 

For this role you will need to submit a CV and personal statement of up to 1000 words. We need to understand how your skills and experience meet all the essential criteria for this role. You can use any part of your life to demonstrate your skills and experience, but it must be relevant to the role. You can refer to your work experience, education, hobbies, or interests. 

You can decide the best way to structure your personal statement. You may choose to address each of the essential criteria on their own. Or you can give one example that covers all the essential criteria we are looking for. Click here for further guidance on submitting your CV and personal statement. 

It is essential when submitting your personal statement that you provide as much detail as possible, within the word count, against the essential criteria outlined below as this will be used in conjunction with your CV to assess candidate suitability to move to the next round in the recruitment process. 

Please note: Your CV shouldn’t be too long, with an expectation of no more than 1-2 pages.

For your CV and personal statement, please provide detailed evidence of your experience of the following criteria: 

• Excellent communication skills both verbally and in writing with the ability to deliver information in a clear, confident and professional manner.
• Customer and stakeholder management, building relationships and working with customers and colleagues at different levels to support the delivery of business objectives.
• Your ability to plan, organise and prioritise your time to ensure work is completed to a high standard and on time.

The sift is due to take place from Monday 26th February 2024.

Interviews will be held from Monday 11th March 2024.

This interview will be conducted on site at DVLA, Swansea. Further details of which will be provided to you should you be selected for interview. 

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates. 

If invited to interview, this may consist of a range of question types. These could include questions around behaviours and how you would respond in any situation as well as specific examples of things you have done. 

The selection process will be designed specifically for the role. As a result, your assessment will include: 

• An interview.

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within. 

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.  

For further information on Success Profiles visit our Careers website. 

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.