GOVTALENT.UK

Lead Service Relationship Manager

This opening expired 7 months ago.

FCDO Services

Location(s):
Milton Keynes
Salary:
£54,340 to £64,130
Job grade:
Grade 7
Business area:
Information Technology (IT)
Contract type:
Permanent
Working pattern:
Full-time

About the job

Job summary

Have you ever thought about advancing your career with an organisation that operates on a global scale delivering first-class digital IT Services for the UK government and our international partners? A career where you’ll support the delivery of IT services through a dedicated operational team. A career where the health and well-being of your team is as important as your own personal development. If you’re looking for your job, bigger, this could be your next move.

As a trusted government partner FCDO Services work on a huge range of projects that help protect the UK’s interests around the world. We design and construct secure government buildings. We help earthquake-proof embassies. We courier diplomatic packages across continents Our digital services support when security is critical. We use our experience and capabilities to develop proof of concepts, run specialist projects, provide secure hosting environments and more. It’s exciting work – and you could play a vital part as you take on a role that supports the success of our commercial operation.

Job description

Create cost solutions that support critical government work

As a member of our senior management team, you’ll support the team to provide fully costed solutions for new bids and changes to existing service. This work will focus on delivering a smooth service within an agreed budget and return for each service line, keeping financial management in order to support the successful contract renewal. Plus, leading and managing each customer’s service delivery team, you’ll ensure live delivery is in accordance with the terms of the relevant agreements

With excellent communications skills, you’ll deliver change and continuous improvement to live services. You’ll also support the development of new commercial opportunities. What’s more, you’ll challenge your team to improve and innovate, while maintaining your own professional development and expertise to grow the business.

Use your commercial skills to deliver results that make a real difference

To be a success in this role your most important skill will relate to stakeholder management – from customers and suppliers to senior colleagues and junior members of the team. You’ll be an inspiration to everyone you meet, and a motivational leader. And as a confident and engaged problem solver with experience of working in a matrix structure, you’ll understand the importance of prioritising and communicating your thoughts and ideas clearly and concisely.

When it comes to qualifications, you’ll have ITIL and Agile Foundation level certification, and as a minimum, we’ll expect you to possess strong numerical and analytical skills. Plus, a well-grounded understanding of the IT industry and knowledge of the Defence or Cyber Security would be an advantage, as would knowledge of corporate governance and compliance.

Grow your career in the biggest way possible

When you join us, you’ll be contributing to protecting the nation’s interests at home and overseas. How will we help you in return? We offer a competitive salary, 25 days’ annual leave per year and a Civil Service pension. This role offers access to a wide range of training and development opportunities. Depending on business need, we offer hybrid working between the office and home. While on-site, you’ll have access to an on-site gym, nursery, canteen, and we offer interest-free loans on season tickets and bikes to help you get there. Above all else, we can offer your job, bigger. As a Lead Business Relationship Manager, you’ll be working on projects that help us protect people, information and assets around the world. Using your skills in a way that just means more.

Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Security Check (SC) clearance. You can find out more about vetting on our website: https://www.fcdoservicescareers.co.uk/how-to-apply/

To find out more about us and what a career with FCDO Services can offer you, please visit: fcdoservicescareers.co.uk

It takes a diverse team to protect a diverse world

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.


Hanslope Park based posts attract a Location Allowance of £1,750 per annum.

FCDO Services are regulated by the Civil Service Commission.

Person specification

Skills

  • Stakeholder Relationship Management
  • Customer Service Support
  • User Experience Evaluation
  • Business Change Management
  • Problem Management
  • Excellent written and verbal communication skills up to senior level.
  • Ability to take initiative, prioritise and manage own and team workload effectively to ensure budget and timelines are met.
  • Confident in numerical and financial analysis with good commercial awareness.
  • Experience of developing and shaping proposals and strategies
  • Provide authoritative advice and successfully influence the teams that they liaise with on the most appropriate solution for our customers as well as process improvements.
  • They must be able to understand and articulate service management and support requirements.
  • The ability to work as part of a team to support the wider business.
  • Having a customer centric approach in achieving corporate objectives and able to support technical or project discussions with the customer.
  • Good organisation skills and the ability to prioritise and work at pace.
  • Experience in managing and leading a team; and setting personal and performance objectives

 

Qualifications, Knowledge and Experience

Essential

  • A Levels / AS Level / NVQ Level 3 / Access to Higher Education Diploma / Advanced Apprenticeships or relevant job experience.
  • Agile Methodologies Foundation, BCS Agile Foundation Certificate or equivalent accreditation or relevant job experience.
  • ITIL v4 Foundation / Relevant job experience

 

Desirable

  • Understanding of the IT Operations
  • A knowledge of corporate governance, risk and compliance
  • Experience working in a quality assurance environment
  • Customer Experience Management
  • Marketing or Financial accreditation

Benefits

Alongside your salary of £54,340, FCDO Services contributes £14,671 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

Shortlisting will be conducted against the Job Specific Skills, Knowledge & Experience outlined in the Role Profile.

 

Interviews will be conducted using a mixture of Behaviours and Job Specific questions, presentation or job specific exercise.



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Added: 8 months ago