About the job

Job summary

The Digital, Data and Technology (DDAT) directorate has recently been established in UKEF, drawing together the expertise in digital currently within the organisation to provide representation of digital services, user centred design, analytics and technology at the highest levels. The areas with the directorate work closely with all areas of the business such as the Business Group, Operations and Strategy and Policy.

Job description

UKEF is committed to be a more customer-centric organisation, making it easier for customers to deal with us, offering improved response times, quicker decision-making and improved case-processing. To enable this, UKEF is committed to using digital as a primary means for managing relationships with a wider range of stakeholders. Focusing on developing end-to-end services that meet user need and enable business outcomes, this is an exciting new role showing the growth and drive of UKEF’s digital ambition.

This role will lead the service designers and researchers in UKEF, leading the research and service design professions and approach for products and services across the organisation to meet our users’ need and business aspirations.

Person specification

A lead service designer is an expert practitioner who works with minimal support, influencing and mentoring others. You will:

• have oversight of the end-to-end design of all digital services, ensuring research is carried out ethically and effectively to inform them.
• manage and steer the research and design approach for existing new services, identifying appropriate strategies, methods, and audiences.
• work with multi-disciplinary teams to produce and develop design concepts, re-using common component design patterns from across government where appropriate.
• implement design concepts into practical working prototypes to test with users.
• set direction and embed good practice within teams for products and services they are working on.
• lead on accessibility, user centred design and assisted digital for projects and services.

Further duties of the role can be found in the candidate information document.

Benefits

Alongside your salary of £56,430, UK Export Finance contributes £15,236 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability, Experience and Technical skills.

We are assessing candidates using Success Profiles and across the whole process we will assess your Experience, Ability, Technical aptitude and Behaviours as highlighted below.

You will be invited to complete the online application form.  The application form must be completed by 23.55 on the day of the closing date for it to be accepted.

All applications will be sifted against our minimum selection criteria outlined in the personal specification. 

You will be asked in the relevant sections of the application form to provide examples of evidence against a range of the success profiles.  Where applicants are asked to apply with a personal statement, you should fully articulate in 750 words how you meet the essential criteria outlined in the person specification within the Information Pack.

In the event of a large number of applications an initial sift will be undertaken against the following essential criteria:

• User focus
• Evidence and context based design

 

Sift Stage

For the initial sift your application will be evaluated against:

1. Experience
2. Ability
3. Technical

Interview Stage

If you are successful following the sift stage, you will be invited to an initial interview; this will include the following assessment:

Behaviours/Technical/Experience - a formal panel interview where you will be interviewed across all five behaviours highlighted and your technical ability to successfully carry out the role.

• Behaviour - Changing and Improving
• Behaviour - Making Effective Decisions
• Behaviour - Delivering at Pace
• Behaviour - Leadership
• Behaviour - Working Together

Technical - a short presentation (this will be on a topic determined by UKEF and will need to be prepared in advance).

Technical - questions relevant to the position.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.