About the job

Job summary

Ofgem exists to ensure a safe and sustainable energy supply to the households and businesses of Great Britain. As the industry regulator, we promote the highest standards of customer care and work with industry partners to ensure that our energy system and supporting infrastructure is safe, resilient and sustainable.

 

Ofgem administers a wide portfolio of environmental schemes, such as the Renewables Obligation (RO); Non-Domestic RHI (NI and GB); Feed-in-Tariff (FiT); the Boiler Upgrade Scheme; the Energy Companies Obligation and, Domestic RHI (GB). As part of the administration of these schemes, we are tasked with the assessment of a high volume of eligibility assessments in order to verify new and ongoing scheme eligibility measures, stations and installations. As a Lead Operations Manager, you will be responsible for leading multi-disciplinary teams, ensuring the end-end operational delivery of the assessment processes both pre and post approval across several of the aforementioned schemes.

 

Ensuring the growing teams operates effectively and efficiently means managing people, KPI management, supporting the personal development of teams and resources with equal skill and attention. It’s a complex and fast-changing environment, so adaptability is vital. With responsibility for risk and issue management, you will be responsible for setting clear and transparent work objectives, milestones and success metrics at team and individual level to oversee and co-ordinate successful team outcomes. Fostering positive professional relationships with colleagues and other stakeholders is key to success.

 

Ready to support the business in delivering high quality services to customers and/or service users, you’ll have experience in leading multi-functional operational teams, delivering target-based results across wide spans of control, including expertise in supporting, mentoring and performance management.

You’ll bring significant experience in robust decision-making, that carries significant risk and experience (in any sector) of managing operational risk, resourcing, and budgetary controls.  Excellent collaboration and stakeholder management skills are important, including at senior levels. An energetic self-starter and confident problem-solver, you’ll offer both a strategic perspective and attention to detail. Experience of strategic management and comprehensive knowledge and experience of the portfolio of environmental programmes administered by Ofgem would be helpful but is not essential.

Ofgem relies on having a workforce that reflects the society we serve, so we welcome candidates from all backgrounds, and especially those from underrepresented groups. While this is a full-time role, flexible working patterns and job shares are welcome. 

Job description

Ofgem administers a wide portfolio of environmental schemes, such as the Renewables Obligation (RO); Non-Domestic RHI (NI and GB); Feed-in-Tariff (FiT); the Boiler Upgrade Scheme; the Energy Companies Obligation and, Domestic RHI (GB). As part of the administration of these schemes, we are tasked with the assessment of a high volume of eligibility assessments in order to verify new and ongoing scheme eligibility measures, stations and installations. This role will allow for the successful candidate to play a key role in running renewable energy programmes Ofgem run on behalf of the government with a particular focus on the assessment functions of those schemes.  

 

As a Lead Operations Manager, you will be responsible for leading multi-disciplinary teams, ensuring the end-end operational delivery of the assessment processes both pre and post approval across several the aforementioned schemes. Additionally, alongside other Operations Managers, you will be expected to take ownership of risk and issue management; and KPI management. The role focuses specifically on the key outputs and deliverables below. 

Key Responsibilities:

• Leadership and line management responsibilities, supporting the personal development of teams and staff. 
• Sets clear and transparent work objectives, milestones and success metrics at team and individual level to oversee and co-ordinate successful team outcomes.  
• Manage team performance and meet operational key performance indicators. 
• Represent Ofgem at meetings with industry, government and consumers as needed. 
• Manage relationships with key internal and external stakeholders. 
• Review processes and procedures to improve performance and efficiencies. 
• Ensure applications and measure assessments are accurately reviewed. 
• Engage with customers, consultants and participants, including answering complaints. 
• Responsibility for effective risk management to avoid significant fraud and other process failures. 
• Collaborates closely with other teams to manage interdependencies, risks and resourcing to support portfolio delivery.  
• Demonstrates effective diversity and inclusive team management within their team and the wider organisation.  

Key Outputs and Deliverables

 

• Establish, develop and lead effective team(s) centred on delivering high quality services to customers and/or external service users.  
• Ensure effective prioritisation and use of people & resources including effective budgetary controls as appropriate including effective decisions.  
• Engage with external parties/relevant third parties through industry forums as well as internal colleagues in support of Ofgem activity in which may include the regulatory compliance, enforcement and licensing teams.  
• Driving excellent customer service at a senior level, developing, leading and maintaining collaborative work processes that put the customer first.  
• Ensure that there is robust project and programme management of new initiatives, including robust risk management and assurance processes are fully embedded.  
• Develop operational performance measures, service standards and business plans in collaboration with other senior leaders, service users and agreed with funding partners (where appropriate). Implement and maintain effective monitoring and review of the team(s)’ performance against these measures.  
• Manage effective and inclusive team resourcing and staff onboarding through close engagement with relevant Deputy Director, Workstream Managers, Heads of Professions, PDLs and Workforce Planners to ensure best talent match to work needs. 
• Takes ownership for own and team members’ professional development.
• Providing ongoing coaching and identification of development opportunities in regular performance conversations. 
• Supporting team member’s performance evaluation.

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Person specification

The essential criteria for this role is:

• Proven extensive experience of leading multi-functional operational teams, delivering target-based results across wide spans of control, including expertise in supporting, mentoring and performance management (Lead).

 

• Significant experience in robust decision-making, that carry significant risk. 

 

• Demonstrable track record in the public or private sector managing operational risk, resourcing, and budgetary controls.  

 

• Excellent collaboration and stakeholder management skills, including at senior levels.  

 

• Ability to manage change and implement process improvement initiatives as part of BAU delivery. 

The desirable criteria for this role is:

 

• Experience of strategic management.

 

• Comprehensive knowledge and experience of the portfolio of environmental programmes administered by Ofgem.  

Benefits

Alongside your salary of £56,000, OFGEM contributes £15,120 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

 

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your personal statement, how you meet each of the essential and desirable skills and capabilities.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.