About the job

Job summary

Job Title – Lead Engineer

Profession- IT Service Management

Directorate – Technology

Full Time equivalent - 37.5 hours

No of Roles – 1

Contract Type – Permanent

Location – Canary Wharf, London E14 4PU

Working Pattern – Full Time /Flexible Working

Grade & Salary – Grade SEO. Inner London Banding - £42,716 - £48,068

New entrants to the Civil Service are expected to start on the minimum of the pay band.

The internal roles rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.

This role is to be appointed under Civil Service Terms & Conditions. Full details on the T&C’s are found https://www.ukhsa.reed.com/.

Closing Date – 06/06/2024. 23:55pm. Unfortunately, late applications will not be considered

Interview Date –  TBC Please note, these dates are subject to change.

Job description

We are looking for a Lead Engineer to be responsible for a team of second line engineers based at our Canary Wharf site.  The team is part of the wider End User Workspace, Hosting and Service Management team which itself is part of the Technology Group at the UKHSA.

The second line team at Canary Wharf support colleagues both on-site and remotely.  They look after a range of technologies from end user devices – laptops and mobile phones - to supporting laboratory equipment and software.

 

Job Overview

Working as part of a wider team of geographically dispersed second line engineers you will lead a small team of engineers based at Canary Wharf in Central London.  This team support a wide user base both on-site and remotely across a variety of needs.  You will be responsible for managing and supporting the end user devices from asset tracking to hardware and software troubleshooting and connectivity issues.  You will also support technology for the labs on site ensuring that ICT equipment is functioning and secure.

As a team leader you will need to ensure that your team are trained and motivated and that they are supported to develop their careers and potential.  You will also be responsible for ensuring the correct skills and cover are available to meet the business needs at your site.

Due to the breadth of technical services required by UKHSA colleagues you may often be asked to assist the wider Technology team with projects, new services and major incidents and you will also need to work with your team to ensure that ITSM functions are carried our responsibly. You will be involved in contributing to service improvements and updates.

Our ideal candidate thrives in a challenging environment, is motivated by delivering results, and is comfortable with working under pressure. The role requires a team player who has the motivation to maintain a solid service whilst constantly striving to improve both the technical and non-technical aspects of delivery.

Main Duties of the Job

• Assisting the Area Manager providing a high quality of customer service and support that will ensure that all colleagues are able to access ICT services as required, using properly configured and reliable devices.

 

• Ensuring that all colleagues receive a consistent level of support, working within agreed service levels as necessary, which minimizes the time for identifying and fixing problems.

 

• Configuring and commissioning PC hardware and software as required, ensuring that all software is properly licensed. Supporting PC network hardware and software components as required, to maximize the availability to users.

 

• Providing some administration and technical support for servers, having oversight of local backup procedures.

 

• Adhering to the Joiners/Movers/Leavers processes to ensure the right people have access to the right systems.

 

• Ensuring that all ICT equipment is managed according to the asset management processes and working with the equipment supply team to streamline and improve these processes.

 

• Working with a geographically dispersed team to ensure cover for absent colleagues and colleagues in other geographical areas.

 

• As required, participate in a rota with other engineers for out-of-hours emergency support provision.

 

• Leading a small team of engineers, being responsible for their personal development and wellbeing in the workplace.

 

• Deputising for the Area Manger where required.

 

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

 

Person specification

Essential Criteria:

• Significant experience in a second-line technical support role, supporting end user device hardware and software both face to face and remotely.
• Experience of infrastructure support such as network or server management
• Experience/knowledge Microsoft operating systems and associated infrastructure
• Experience/knowledge Microsoft application software, including Office 365
• Experience in troubleshooting and supporting specialist systems
• Previous experience within an ITIL environment and using ITIL tools, such as Service Now
• Experience of leading and developing a team

Benefits

Alongside your salary of £42,716, UK Health Security Agency contributes £9,305 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

Stage 1: Application & Sift
This vacancy is using Success Profiles and will assess your Behaviours and Experience.

 

As part of the application process you will be asked to provide a Personal Statement / Statement of Suitability in no more than 750  words.

This should outline your skills, experience, and achievements, providing evidence of your suitability for the role, with particular reference to the Experience criteria or the essential criteria (outlined in the person specification section).

You will also be asked to provide information within the ‘Employer/ Activity history’ section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history. This will be used in the sifting process and will be scored.

Feedback will not be provided at this stage.

If you are successful at this stage, you will progress to interview

 

Stage 2: Panel Interview

This vacancy is using Success Profiles. During the interview we will assess your Behaviours/ Experience/Technical skills. The interviews will be conducted onsite at Colindale NW9 5EQ

You will be asked technical questions in the interview as well as being tested on the following behaviours

• Changing and Improving
• Leadership
• Working Together
• Delivering at Pace
• Managing a Quality Service

 

Reserve List:

Candidates who pass the interview criteria but are not offered a post will be kept on a reserve list for 12 months and may be contacted if similar roles become available.

If you are interviewed for the post and do not meet the required threshold for the specified grade, your application may be assessed against a similar, lower grade role and you may be offered the post should one be available.

 

DBS - People working with government systems must complete Basic Personnel Security Standard (BPSS) checks which includes a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed for this role is BPSS however there may be a requirement for this role to be SC cleared and you should familiarise yourself with the criteria of security clearance.

 

This role is Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants. Appointments to roles within UKHSA will be made in accordance with the Civil Service nationality rules. These can be found at https://www.gov.uk/government/publications/nationality-rules This job is broadly open to the following groups:

• UK nationals
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the Republic of Ireland
• Nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
• Relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• Relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• Certain family members of the relevant EU, EEA, Swiss or Turkish nationals

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Government baseline personnel security standard

It’s important to note that there are currently exceptions to applications being considered if your conviction relates to any of the following:

• life sentences
• arson
• sexual offences
• hate and terror offences

Some departments will also consider the specific offence against the nature of the business, i.e., a conviction for fraud may rule you out for a finance role

 

Complaint process:

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: Complaints1@ukhsa.gov.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

 

 

Contact Details – Sophie.Rigney@reed.com

 

 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.